Rated 4.2 out of 5 by 154
Rated 3.0 out of 5.0 by Bud0 Sleep was good
Clean and adequate but not special. A solid hotel with all the basic necessities.
January 18, 2015
Rated 1.0 out of 5.0 by Rover 1700 Never again!
All I can say is this was an awful experience. Staff interactions were terrible, my car was vandalised, sink didn't work and I was woken up early by phone ringing and banging on my door to provide my ID and credit information on the day I was to check out (despite providing it on check in and placing the do not disturb sign on the door).
January 16, 2015
Rated 1.0 out of 5.0 by Ceboom Uncomfortable New Year Stay
I stayed in this hotel during New Year's eve but my experience left me wondering about the service and standard provided by the hotel management. I wrote the following email to the Manager to complain but I have not heard from him since. Another guest complained that their car was stolen during their stay.
I stayed at your hotel on New Year's eve last week in Las Vegas using my IHG Rewards Points.
As a loyal, long time IHG, and valued customer for over a decade, I expected better treatment from your hotel.
IHG is my preferred hotel brand over the years and I am satisfied with majority of my stays.
This is why I maintained my Platinum elite status so that I get the most benefit out of my stays.
Unfortunately, my expectation and the standard that was provided to me during my stay was unacceptable.
When I checked in, I requested a room upgrade and reminded the clerk regarding my Platinum status.
I was told that due to the holiday, no room upgrade was available for me.
I normally do not expect a room upgrade during peak season or during holidays.
The problem is the room that was assigned to us was the closest room to the lobby.
Through out the night, loud guest are coming in and out and my family was having a hard time sleeping.
Knowing that there are no other rooms for us to transfer, we suffered the rest of the new years eve without getting a good nights rest.
The following morning when I checked out of my room, I chatted with you briefly and told you about our horrible experience.
Instead, you asked me to email you about our experience and I would like you first to response to it.
I hope we can resolve this matter and I can continue to trust IHG to provide a good standard and quality stays for years to come.
January 13, 2015