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Rated 3.9 out of 5 by 121 reviewers.
Rated 2.0 out of 5.0 by Overpriced located in the middle of industrial area, nothing close by. Just a average hotel at a premium price. May 21, 2014
Rated 4.0 out of 5.0 staff at the front desk did not welcome me as a Platinum member, did not sorry after i identify myself us platinum the desk attendant make the same twist, i book for second time and i notice he did not put the hotel points on my account. his name is Justin, fist check in was on wednesday 14MAY14 at 5:00 PM, the second time was Justin on the desk again, and he did not check on my reservation and checking in me as passing by customer, i feel like i been demoted, not even the respect i deserved as a loyal customer with IHG i am. May 20, 2014
Rated 5.0 out of 5.0 by Las Vegas NV I have been to this location 2 more times in the past (06 and 07) and each time I enjoyed my stay. It's a quiet place, good for relaxation, away from the strip and all the noise. May 17, 2014
Rated 3.0 out of 5.0 by Mediocre One of the least attractive/suitable hotels in the system. Many rooms but only two luggage carts; careworn halls; somewhat shabby and very dim rooms; so little insulation between rooms that I could hear every word an adjoining customer spoke during a phone call. May 12, 2014
Rated 5.0 out of 5.0 by Room Housekeeping In 5 nights of stay, the room was thoroughly cleaned only one night!!!!! Towels not removed, ice bucket not cleaned, bed not completely made. THANK YOU, Joe May 2, 2014
Rated 3.0 out of 5.0 by IHG Points Stay at IHG properties for the points, I was dissappointed with the staff that checked me in and the lack of amenities in the room. April 30, 2014
Rated 2.0 out of 5.0 by Borderline The hotel was old and dated. Our room was dingy and in disrepair - especially the bathroom where the trim was missing and the tile floor needed a good scrubbing. April 29, 2014
Rated 5.0 out of 5.0 by What happens in Vegas Had a very enjoyable stay at the hotel primarily because there was nothing of note to mention. I went on holiday to enjoy Nevada and the Holiday Inn Express allowed me to maximise that by ensuring that it was a great platform for launching into the fun that only Vegas can provide. April 23, 2014
Rated 5.0 out of 5.0 by nice I always get a good night sleep here. The rooms are clean and comfortable. April 20, 2014
Rated 4.0 out of 5.0 by Good front desk; thin windows; chaotic breakfast Check-in and -out were very fast and professional. The room -- I could hear loud airplanes through the thin windows. Also, a semi truck parked outside of my room idled for a very long time at 2 a.m., and I heard the whole thing. But it was clean. Breakfast was crazy. Apparently the attendant had overslept, which she told every customer who asked for more coffee, eggs, etc. (which they had to do because these items had run out and had not been addressed for a very long time). Overall, it was an OK stay. I would stay here again only if I had a room on a high floor, facing the street (away from the airport). April 16, 2014
Rated 4.0 out of 5.0 by Great Staff, Comfortable Room We arrived early to hotel and staff were great getting our room ready, also thank you to the evening desk staff who helped us with directions to Krispie Kreme! Priority membership acknowledged upon check in. Room was very clean, beds were comfortable. The shuttle service was also great to the "strip" April 9, 2014
Rated 3.0 out of 5.0 by No Frills Bed and Breakfast Anyone looking for a no frills bed and breakfast should consider this Holiday Inn Express. Its relatively near to the strip and provides drop off service to Mandalay Bay and airport. For IHG members, do not expect the recognition that you are used to. I am a platinum member but i was not given any room upgrade or late check out. April 7, 2014
Rated 5.0 out of 5.0 by Friendly and responsive place to visit Every staff member was very friendly and quickly provided whatever was needed - information from the front desk, housekeeping request, and timely shuttle service. April 4, 2014
Rated 5.0 out of 5.0 sales manager very helpful personal price was very good, clean, food was great, nice and quite, safe parking lot March 19, 2014
Rated 3.0 out of 5.0 by Friendly staff On questions and on the shuttle service the hotel was really great. It was not a easy connection to the fair ground, but they helped me out and gave good information. March 12, 2014
Rated 1.0 out of 5.0 by Las Vegas -- South I am a Platinum Level Member with IHG and I have stayed at this location many times over the last 3 years and have had no problems with this property till now. Upon reserving several nights at this location i had to cancel them 1 to 2 days after i made them but prior to my arrival time. Upon receiving my credit card statement i noticed that this hotel charged me for the entire stay. When i called the hotel to clairify why they charged me for the stay they stated that i did not show up for my reservation and that I did not cancel them either, Once i gave them my cancellation info they refunded me what appeared to be the full amount. Upon noticing a price difference from my cancellation and the actual charges i inquired with ihg why there was a price difference. IHG stated that they would look in to it. Within 15 minutes of hanging up with IHG i received a call from an employee named Nick at this property who was very rude, accusatory, making accusations that i was trying to steal money from him and the hotel, being defensive and being very unprofessional and stated that HE refunded ALL the charges. In addition Nick would not quit talking long enough or did not inquire of what I was talking about. This type of behavior from an employee is not rite and in addition he should not talk to or act in this manner to a staff or a quest in that manner. March 12, 2014
Rated 2.0 out of 5.0 by Not Worth the Price Room was not cleaned after the first night. Only the basic things were done, it was dirty, and the service was minimal. Wouldn't stay there again. March 12, 2014
Rated 5.0 out of 5.0 by Inviting Spent one night. great room and service. Enjoyed the free shuttle to the Las Vegas Strip. Wonderful breakfast and beverages provided. March 12, 2014
Rated 4.0 out of 5.0 by Truck Parking It is easy to find, right off freeway and easy on, gas station across street. The only draw back is there is no place to eat close, There is not very much room for truck parking, we walk about a mile to the closest place to eat which is the Mandala Bay not cheap. I would definitely give it a 5 star if it was not for the two things. March 7, 2014
Rated 5.0 out of 5.0 by Business Travler passing through heading to Arizona Clean, nice staff, received a good night's sleep. Close to Las Vegas strip, 5 minutes by taxi. March 7, 2014
Rated 3.0 out of 5.0 by Waiting My experience at this Hotel was just like any other except the first impression on check in. It took a while for an employee to help us and was not able to find our reservation so we had to wait a while. Although they were friendly, waiting while they are unable to check us in because of the misplacement of our reservation after a long 5 hour drive was not something we wanted. March 5, 2014
Rated 4.0 out of 5.0 by Excellent customer care This hotel is a great value in every way. Located off strip, but with a shuttle to and from the strip, this HIE had staff who were extremely hepful, a good breakfast and comfortable, clean rooms. Would definitely recommend. February 23, 2014
Rated 5.0 out of 5.0 by great this place is clean the beds are comfortable and the breakfast is good. February 3, 2014
Rated 5.0 out of 5.0 by Flight was cancelled My connecting flight was cancelled and I was able to get a room here with no reservation at a very reasonable rate. The hotel is away from the strip. It was nice and quiet. The staff was so friendly and accommodating. My connecting flight was not re-scheduled until mid-afternoon the next day and they scheduled a late check-out for me at no extra cost. The breakfast hostess was very nice and the breakfast offerings were fresh. The hotel provides a free shuttle service to the airport. The driver was very courteous. I would definitely stay here again. February 1, 2014
Rated 3.0 out of 5.0 by Not So Good I went to Las Vegas with friends to celebrate the New Year. Apparently, I chose this hotel as it is not too far from the strip. The location is good however, the hotel needs to be maintained very well. The wall paper at the corridors were peeling off the wall that is not good for a hotel to see. I usually stayed at Holiday Inn Express Hotels in Europe and Middle East and never had a breakfast on a styro plates, cups and plastic fork and spoons. This was my first time to experience at this hotel. I think there is still more to refine on this property. There was one occasion that the door doesn't open after we took our breakfast and we were stocked outside waiting for them to fix it. The good thing is, the did an excellent service recovery for this inconvenience. January 20, 2014
Rated 5.0 out of 5.0 by A great place to stay A first class place in all regards. Everyone was extremely helpful. January 8, 2014
Rated 4.0 out of 5.0 by Good Hotel for your Money It is a very family friendly hotel. Our kids enjoyed the breakfast everyday. Kitchen staff and front desk staff is very friendly. Courtesy shuttle drivers were very cooperative. Great place to live, close to the strip. January 6, 2014
Rated 3.0 out of 5.0 by Time for an update This facility is past due for an update. Location is great at the south point of the strip if that is your destination. Staff goes about like robots keeping to a script and not looking out to meet or exceed customer expectations. January 2, 2014
Rated 4.0 out of 5.0 by Staff was great clean but room needed some repairs The staff was great and had good recommendation on food. Breakfast was good and hot. The bathroom needed some repairs. Broken tile loose toilet seat etc. December 12, 2013
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