Rated 4.3 out of 5 by 104
Rated 5.0 out of 5.0 by BJB70 Clean and nice facility
Enjoyed my stay and staff was attentive to my rushed check-in.
August 21, 2014
Rated 4.0 out of 5.0 by Jasmin TV cable connection was defective
Our TV set kept going out. The front desk told us to push the reset button in the back of the set. This only worked for the first time. Shortly afterwards it went out again. We kept pushing the reset button, no result. We then turned the set off and on , no result. Finally the receptionist came to our room. She discovered that the cable connection on the wall was defective. She manipulated it to work. The TV worked for the rest of our stay.
August 20, 2014
Rated 5.0 out of 5.0 by PinsandPatches Good value and experience
Overall a very good experience. No issues other than the bed was a bit soft. Hotel staff and appearance are good and the price is equal to the stay. I continue to use Holiday Inn Express Hotels because they are consistently a good value whether on business or leisure travel.
August 20, 2014
Rated 5.0 out of 5.0 by Precious 5 Great service
Nice clean and safe hotel. The staff make you feel welcome as soon as you check -in. They have a wonderful hot breakfast. Great swimming pool an hot tub. Rooms are very clean. Great internet.
We brought our pet and had no problem having her stay in the hotel with us.
August 19, 2014
Rated 5.0 out of 5.0 by Phil Bobo Excellent overnight stay
Traveling and needed to stop to rest. Have stayed at other Holiday Inn Express locations many times and knew I could depend on over-all good stay. Called direct for reservation and had great response from staff. Was not disappointed upon arrival or during entire stay.
August 12, 2014
Rated 5.0 out of 5.0 by Gmansim Great service and Comfortable room
We come to Las Vegas NM every year for the Rough Riders Bike Rally and this is a great place to stay, easy to get anywhere in town from the motel. Staff will make you feel at home and the stay was great.
August 11, 2014
Rated 2.0 out of 5.0 by Nancy J poor service from hotel staff
I was very disappointed in the service from the Las Vegas NM Holiday Inn Express on July 24, 2014. As we checked into our non-smoking rooms, it was clear that the 2 rooms had been smoked in recently. I called the front desk to tell the clerk about the strong smoke smell in both rooms and that I did not want to be fined for smoking since we did not smoke and wanted non smoking rooms. I was told that it would be noted and our room rate would be discounted because we did not want rooms with smoke smell. The bills the next morning did not reflect this adjustment and so upon checking out the next morning I again mentioned this to the front desk clerk who was different than the previous clerk. I especially did not want to be charged for smoking in the rooms since we do not smoke. The clerk said the manager would call me when she arrived and adjust the room rate. I never received any call from the manager or any adjustment to the room rate. I was very disappointed because two clerks told me something and did not follow through. We generally stay at Holiday Inn Express on any trips and this was not the usual treatment we have received.
August 11, 2014
Rated 5.0 out of 5.0 by yv40 Las Vegas NM
Great hotel with great staff, great breakfast, great amenities. We usually stay in Taos NM but no Holiday Inns there; this is probably closest unless you want Santa Fe, but this one is definitely worth staying; the drive to Taos from here is beautiful in summer.
August 8, 2014