Rated 3.7 out of 5 by 231
Rated 5.0 out of 5.0 by Chivas57 Very Accommodating
The front desk is always very friendly and accommodating. I was given the room I requested which was nice. The free breakfast has a decent variety of items and is always good. I conducted a business seminar in the Atrium and although Karen, who helped with our refreshments was VERY nice and more than helpful, the banquet manager never came around to see how things were going, even though we had some problems. Karen was doing things for me that should've been done by other staff. She is a very hard worker and always remains pleasant and willing to help, just like the front desk staff.
October 20, 2014
Rated 2.0 out of 5.0 by torreonman not worth the price the charge
let me start by saying this was the worst check in ive ever had at a holiday inn.....the gal answered the phone and made me wait in the middle of helping me to take the call and then she took money from some guy buying a candy bar instead of making others wait made me wait........then i was not recognized as a platinum ihg guest......did not offer me points or a gift package........asked for the 500 points when i checked out........but still didnt get the points!.......then the sheets were constantly coming off the bed so had to remake the bed constantly.......also the towels were frayed and worn.....plus the chair to watch tv was terribly uncomfortable..........the final straw was the breakfast in the am they were either out of coffee,eggs and muffins.........plus the muffins tasted like they had been frozen and were stale........also they were out of coffee and the gal is filling the creamers but not the coffee........very odd!...........please update this hotel and retrain your front desk.
October 20, 2014
Rated 4.0 out of 5.0 by Black247 Staff tried but management could care less
The front desk and kitchen staff did their best to help remedy some problems I encountered while staying here to give a seminar, but when they informed the manager on duty of our problems he took a half hour to respond and then never spoke to us directly about the problems or expressed concern or apologies. He basically passed by with a stone faced expression. Perhaps he was having problems of his own to deal with, but that is an inexcusable way to deal with customers (we had about 90 people in attendance for our seminar and the problems caused by the hotel affected our service to them.) I would not encourage my company to use this facility again.
October 19, 2014
Rated 2.0 out of 5.0 by awst Weak
I've stayed here multiple times in the past.
After a long day on the road I showed up to check in after dinner time. I stood at the front desk for some time while the attendant laughed and conversed with someone about video games. It wasn't until I had to ask for assistance more than a couple of times while raising my voice that he decided to come out and help me. He was abrupt and trying to get me moved on as fast as possible. I am a Platinum Member. The service on check in, Rude at best. The Beds in my room were shaped like a banana the mattresses were completely worn out, It was late and I was tired and knew I could not get any service from the desk, I dealt with it and had the worst night sleep ever in any brand hotel. When checking out they asked how my stay was, I conveyed my experience, they offered me a 10% discount? 10% TO FIX BEING TREATED RUDELY? I used to be very confident with this location - has management changed?
A very poor first foot forward here. Followed by Weak accommodations.
October 19, 2014
Rated 2.0 out of 5.0 by Msgt. retired Group meeting disappointment
We met there for an annual military reunion, and this is the first Holiday Inn I have been disappointed in. We stay in a Holiday Inn Express every time we travel, and until now have always been treated well and been happy with our stay.
While we had reserved a "block" of rooms,we were spread all over the motel.
We were not allowed to have a hospitality room because the Inn has a small bar/restaurant that served weak drinks and was too noisy for us to visit in well. The bar closed at 11:00 and we had to leave. We also were asked to leave the breakfast room because we were making too much noise in the middle of the day. This is a group that served together in 1964-65. The only noise we make is conversation and laughter. We were treated like an inconvenience rather than guests.,
Perhaps their conference room users are more important than a group staying for 6 nights. Because there was a large conference there the first three days, the breakfast room was out of coffee most of the time, and it was not restocked during the day. Apples were gone the first morning and they were not replaced. The oranges on the buffet were left until they were shriveled, and the bananas until they were brown. No yogurt was restocked until it was all gone.
In my opinion, this motel is in need of a good manager.
October 17, 2014
Rated 5.0 out of 5.0 by Cornucopia56 Lounge
Great bartenders and they appeared to be having fun which is always a plus for customers to see.
October 15, 2014
Rated 4.0 out of 5.0 by evamarie320 Surprisingly nice breakfast buffet
I was pleasantly surprised at the quality of the breakfast buffet: not just wrapped muffins and juice, but hot eggs, hard boiled eggs, fresh bagels, etc. My only complaint: the coffee urns were not being kept filled. We've been staying at other chains in the past few years, so I didn't realize that a Holiday Inn Express would be so upscale: rooms were nicely done with comfortable luxurious bedding. Overall a pleasant surprise at this conveniently located to major highways hotel. A bit expensive for just a quick overnight trip, but if you take advantage of the indoor pool and exercise room, the price paid works out about right.
October 14, 2014
Rated 4.0 out of 5.0 by AMTL Clean room and friendly staff
Good location, clean property outside and inside, and good service
October 13, 2014