Rated 4.0 out of 5.0 by daMastaAce Unorthodox Entrance
If you are trying to find the main entrance, do not fear, as you are not the only one looking for it. There is just one entrance off of the side street, and, once you find it, you must drive around the building to get to the actual check-in door. It feels like they built this hotel first, then realized they needed an entrance after the fact. It's no big deal, really, just not very orthodox, and a bit confusing. All-in-all, a pleasant stay. Everyone was friendly, and breakfast was the usual Express layout. Will stay again.
June 17, 2013
Rated 5.0 out of 5.0 by Gfasulo56 Always a pleasure to stay here
Thanks for a great experience. Good location, great staff and plenty of good food nearby.
June 10, 2013
Rated 3.0 out of 5.0 by sprite Nice clean hotel, but noisy
Front office staff at check in was polite but could have been more friendly and welcoming. We were then given a connecting room. I kindly asked for a non connecting room as we wanted a quiet room to sleep in. was given a new room but still connecting! Did not bother going back down but next morning was waked up at 7:30 am by guest knocking on our door 3 times. Lots of noise in hallway, doors slammed, and from hwy.
Ended up shortening our stay to go somewhere else.
GSA at check out showed a bit of empathy and was friendly but did not go above and beyond to make us stay.
Otherwise, hotel is clean, modern, well located. room was spacious and bed comfortable.
May 29, 2013
Rated 4.0 out of 5.0 by JDLG Good Place to Stay
Can't say much needs to improve other than breakfast needs to start at 6AM and a lounge for Gold & Platinum members would go a long way to feel welcomed.
May 29, 2013
Rated 5.0 out of 5.0 by nika0043 Great Place
The front desk staff was great, the room was so quiet and clean and the bed was so comfortable. I really didn't want to go home.....will definitely spread the word and visit you again when I am in Albany.
May 26, 2013
Rated 5.0 out of 5.0 by PhillyMike8 Another great night
An excellent hotel! This was my second stay here and it was as good as the first. The only issue this time around was that the breakfast was late getting to the dining room. This caused me to have to eat elsewhere as I was unable to wait around. Coincidentally, the coffee ran out at the same time. Based on what I could determine, the staff was not at fault as there seemed to be some sort of an equipment problem. They were very apologetic and based on my previous experience, I am willing to write this off as an unusual event. Hey, sometimes things go wrong. I am unwilling to downgrade my review of this facility based on a single occurrence.
As always, the staff was friendly and attentive, I had a great room, and I was ready to face the day after a very restful sleep.
I would certainly stay here again. Excellent hotel!
May 23, 2013
Rated 2.0 out of 5.0 by barnman007 bad mattress and dirty room, poor tv
mattress was so old it had two levels left side low right side higher.
Also corners of room had not been vacuumed in ages
mattress pad was so cheap had to remove to sleep on bed, crackled when I moved
tv was getting old and limited channels, I'ld pay for more channels
but the union protesters were gone ??!!
May 6, 2013
Rated 5.0 out of 5.0 by huge huge
the people are the best. if u stay there make sure u go to the bar the food is great.
April 29, 2013