Rated 3.6 out of 5 by 167
Rated 5.0 out of 5.0 mrs
left my jacket in room. moved on to next stop on our trip. called hotel and Andy went to the room found my jacket and offered to ship it to my house. I instead picked it up on my way back thru. Andy was great!
July 22, 2014
Rated 2.0 out of 5.0 by Kerrie70 Not what we normally expect
We chose this hotel because of the location to our function. As a gold IHG Rewards Club member normally we have never had a bad experience at any of the IHG Brands. I reserved a 2 queen bed suite as we would have 4 adults in our room. Once we checked in and went to our room to our surprise we had a king suite with a very small pull out couch. There was no way we would fit 2 adults in this pull out bed. I called the front desk to see if there was a mistake and possibly be moved. As it turns out that night was sold out so the front desk brought a rollaway to the room. There were no sheets, pillows or blankets for either bed so another call was made to the desk for delivery. As we started to unpack we noticed that the bathroom had not been cleaned well. There was hair in the sink and the floor was dirty and had hair there as well. I did call the 1-800 customer service number on the back of my membership card where they were very apologetic and handled the complaint to my satisfaction. However, the front desk did not seem apologetic of the situation and acted as if this was the normal course of business.
July 16, 2014
Rated 5.0 out of 5.0 by Cramer38 Consider this Hotel for Your Next Event
I am writing not so so much to comment on the guest rooms at this hotel, but more to recommend this hotel's facilities for events both large and small. The Holiday Inn Express has couple of really nice banquet rooms that are very attractive and have wonderful natural lighting. This is not your average dark and dingy hotel conference and banquet room. We had our 4 day conference in the Atrium which included a dinner banquet the first night and two luncheons. The room itself is lovely and has an entire wall with nice windows that give it that open airy feel. Our crowd varied each night from about 100 - 250 people and this room was more than adequate to accommodate those numbers.
First let me say they have a fantastic sales manager/events coordinator by the name of Joe who I cannot say enough about. If you are looking for someone who is going to make your event run smoothly, you're really going to appreciate Joe's professionalism and attention to detail. Those of us planning the event found it a pleasure to work with him both before and during the event. I've done quite a few events over the years and I have to say Joe is the BEST coordinator I have ever worked with. Many of the serving staff working on our event also went above and beyond the call of duty. A few names that stand out in my mind among our servers were Riccardo and Adele. All the servers were accommodating and polite, but I didn't get all their names or I would have mentioned them. They all worked so hard!
Last but not least the quality of the food served was very good. Most everyone attending the banquet and luncheons made very positive comments about the food.
I would highly recommend this place if you're planning a wedding reception or any sort of business conference. You will not be disappointed with the space or the staff.
July 8, 2014
Rated 5.0 out of 5.0 by tlfitzy Great customer service
We are platinum elite members also holiday inn vacation club members. Starting with Amanda at the front desk to Joni in the restaurant, Dan, Justin, and Tod, the gm all were great. We will be back because we thoroughly enjoyed the experience.
July 7, 2014
Rated 2.0 out of 5.0 by prophet7 Room not cleaned up everyday!
This was a total bust as far as quality and service from the housekeeping. On two occasions, my wife and I made our bed. We were there for a total of 8 days. Thank God for Andy, the housekeeping manager who saved the day for us. Air conditioning did not work on the first room. Refrigerator leaked fluid. Shower curtain fell down with no one touching it. Toilet paper holder fell off the wall. Whew! The housekeeper we had for our room (617) did not vacuum, wipe down the bathroom sink, or clean the shower. Imagine our suprise at seeing hair in the tub cover. The trash was not emptied on more than one occasion. We asked for clean sheets and the housekeeper told us she changed them. When I mentioned that the sheets we had were stained and not clean, she told me that she had changed them. This was an outright lie! The weekend breakfast was a disaster with no meat, no eggs, only breads and empty coffee containers and it was 8:30am. This is the first time I have ever had a bad experience with HIE and I am Gold members.
July 2, 2014
Rated 3.0 out of 5.0 by Bhatman Issues with Stay
Generally OK but noted three areas of concern:
1) Front desk clerks were not responsive to our needs, regarding slightly early check-in for ONE room (we had booked a large number for a wedding party). We had to deal with a manger to resolve the issue.
2) I had personally reserved six rooms for ourselves and relatives, checked on them several times and had emailed confirmation of the reservations. Despite all that, one of our guests had to go through a lot of hassle, because their room had been given away to someone outside of our group. The hotel was in an oversold situation, but the manager was a able to find a room, but it did take a lot of time and aggravation.
3) The Platinum Suite was large and well laid out, but it did not seem to have been cleaned well, and there were no amenities for the bride and bridegroom (of the nature that we have seen in other hotels).
July 2, 2014
Rated 5.0 out of 5.0 by N/Ana Mrs Hawkin
Over all not bad, need to improve on the food. bacon and fruits. but hotel was clean
June 19, 2014
Rated 5.0 out of 5.0 by Beckeyharp Great experience!
I'd definitely stay here again! Staff was excellent and very professional.
June 13, 2014