Rated 4.1 out of 5 by 151
Rated 5.0 out of 5.0 by Towpath Trekker Comfortable and Close to Erie Canal
Booked a special getaway rate as the final night of a bike trip from Buffalo to Albany along the Erie Canal. Staff was very accomodating and helpful since our party did a split check in. Plenty of parking across the street to fit a car and trailer. Location is less than 1/2 mile from the terminus of the Erie Canal. Slept great and the cinnamon rolls in the AM were excellent. Of note, early morning shuttle service to the train station may not be available on the weekend.
August 9, 2014
Rated 4.0 out of 5.0 by Hockeycv876 Plain Jane Hotel
Fine Hotel for a overnight stay. Not for an extended one. I would stay somewhere more fancy.
August 8, 2014
Rated 5.0 out of 5.0 by win109 winston mitchell
great hotel with lots packed into a small space. Out side ruff area.
August 7, 2014
Rated 4.0 out of 5.0 by dave813 overnight; did the job
happy with room and service was very good, didn't get to pool, sauna or Jacuzzi. Breakfast was average. Parking was difficult (used overflow lot across street). Elevators seemed very slow. Convenient location to Capital Plaza.
August 6, 2014
Rated 2.0 out of 5.0 by MGunsCarr711 MGYSGTCARR
Overall for Short Stay overnights 2-3 day Conf Sminars etc GTG. For my Veteran-Military counterpart's, room stay meets requirements for short hops, inclusive of sufficient desk - work space etc within the room. Vehicle parking is tight so if late night at this spot may be a concern. Mon-Fri during day surrounding bustling with both pedestrian and vehicle traffic, after hrs isolated as it is off the highway and surrounded by a few abandoned bldgs. (no threat- just an observation). Weekend traffic around the area (above) lessened by 2/3rds so we shortened our neighborhood walks. Breakfast meals OK for price point meets requirements for available options...
August 6, 2014
Rated 1.0 out of 5.0 by Newbie7 Albany downtown holiday inn express
Next to a bus station, terrible part of town, dirty rooms, and loud. I was there with my two daughters and didn't feel safe.
August 5, 2014
Rated 5.0 out of 5.0 by Leegon77 Excellent hotel and great service.
I went this hotel last week on vacation. The hotel is very clean and comfortable. I recommend this hotel. And My family will use this hotel next trip. Thanks.
August 4, 2014
Rated 5.0 out of 5.0 by Dee215 Comfortable bed - pillows were awesome!
The room and bathroom were very clean. I did not attend the complimentary breakfast, so I cannot comment on that. The employees at the front desk were very helpful and did whatever necessary to accommodate my needs.
July 30, 2014
Rated 5.0 out of 5.0 by Mkachmar friendly and helpful staff
Had a one day stay, used the pool and free breakfast. convenient to the downtown Albany Egg events.
July 29, 2014
Rated 5.0 out of 5.0 by Purple Crush Albany - USS Slater
Holiday Inn Express Albany - Downtown is a nice hotel to stay when you are visiting Albany NY. The room is clean and quiet, it has free Wi-Fi; the breakfast has a good selection of food, and the location of the hotel is convenient. It is about 10 minutes walk by the river to the USS Slater, and downtown Albany. I highly recommend it.
July 28, 2014
Rated 1.0 out of 5.0 by kapustk911 Not very impressed
The room was priced well, the staff overall were good. The AC didn't work in lobby or my room. they didn't move me to another room because it was booked, they didn't offer to put me up in another hotel either. My room was 81 and humid all night….didnt get much sleep.
July 26, 2014
Rated 4.0 out of 5.0 by Flounderandhairpin Everything was good except that we requested a fridge for medical reasons and it was not granted
We really enjoyed our room, the hotel amenities were pretty good and the staff was very friendly. We were very impressed with the breakfast served. There were a lot of yummy options. Our major complaint was that we needed a fridge to store insulin for our son. While we requested it for medical reasons it was still not granted. We are always prepared with a cooler just in case; however, we strongly feel that the Holiday Inn Express should have been more diligent with this.
July 22, 2014
Rated 2.0 out of 5.0 by Goody88 Smelly Room
Check in was great, staff was nice, but the third floor and our room smelled so bad we got up and left as early as we could. Would not stay at this property again unless the smell could be explained and had been fixed.
July 21, 2014
Rated 4.0 out of 5.0 by SCHSTeach Good service, sketchy neighborhood
We had a good experience at the Downtown Holiday Inn Express in Albany. The staff was friendly and the service was good. The floor that we stayed on had a very strong cigarette smell to it. The door to our bathroom was off the hinge at the top and would not shut. The coat rod in the closet was not attached. The hotel is right beside the highway which is a good thing for convenience in and out of the hotel, but the traffic made it hard to sleep at night.
July 18, 2014
Rated 5.0 out of 5.0 by KAmidwest surprise overnight
This is close to the train station but also close to downtown. Staff was very pleasant and the shuttle was welcomed. I enjoyed my sleep, my room and my breakfast
July 18, 2014
Rated 5.0 out of 5.0 by Duggan Thanks Holiday Inn
We arrived late but had no problems getting checked in. We had some business to conduct (printing off a real estate document, signing it and getting it returned asap) and the front desk staff (Rachel!!) was a huge help. We wouldn't hesitate to stay here again.
July 16, 2014
Rated 4.0 out of 5.0 by Creme7 Truly impressed with my stay!
Overall the stay was acceptable. The staff was great, the complimentary breakfast was very impressive! I have to admit, it was the best spread I've had for a complimentary meal at a hotel. I still can't get over the freshness of the cinnamon rolls...delicious.
Besides my wifes missing leggings from our room, we had an awesome time at this facility!
July 14, 2014
Rated 1.0 out of 5.0 by Fred M Big disappointment
The person checking us in did not check to see if we had gold status or not, or if he did he did not acknowledge it. We did not get a room upgrade, or comment that none were available. When we went back, he realized for the first time our status, and then said no upgrades were available. Hmmm. The toilet was slow to drain, and then got very much slower. We called at 8PM and then several hours later when no one showed up. At the second call we were told we could move to a suite, but given the hour chose not to. The next day we mentioned it at check out and the person indicated nothing had been registered about our service request.
Not at all up to the standards we've grown to expect of the various Holiday Inn brands.
July 13, 2014
Rated 5.0 out of 5.0 by Rick from Port Perry Great proximity to downtown. Comfortable stay at a reasonable price.
We stayed at the hotel for the McCartney concert an extra day. Staff was great in every way. Not sure when I will be in Albany again, but if so, would return to this hotel.
July 10, 2014
Rated 5.0 out of 5.0 by rudwung Great place to go after Paul McCartney concert in Albany, NY
We loved the Holiday Inn Express mainly because of being able to relax and not drive after a great concert that was only minutes away by walking. The front desk staff were great. The Inn was totally filled the night of the concert yet it was very very quiet. We slept in and missed breakfast and left around 11 a.m. The shower was wonderful. I slept very very well. There was some road noise outside but nothing that was problematic. Overall a great place to stay.
July 9, 2014
Rated 5.0 out of 5.0 by BigToe Great weekend!!!
Conveniently located right off the highway, this place was not only comfortable, it was clean, and all the employees were so helpful. Even the shuttle driver Mike (or was it Mark). He played No Cash Cab and asked trivia questions about the city and gave fun facts about landmarks we passed along the way. I got directions from a lady who was so helpful, I didn't need to turn on my GPS. She was so amazingly helpful and nice that my wife commented on it and she doesn't like ANYBODY! Come to find out it was the GM. Imagine that!!! Breakfast was unbelievable for a free hotel breakfast. A huge variety and everyrhing was fresh. The automatic pancake maker was pretty cool too. All in all, a wonderful experience.
July 2, 2014
Rated 5.0 out of 5.0 by waterskierscott Clean and comfortable
A very clean and comfortable hotel with comfortable beds and quiet rooms. The staff are very friendly and helpful. I did not use the pool or fitness center but hope to on my next visit. This place is my first choice when traveling to Albany for business or pleasure.
June 29, 2014
Rated 5.0 out of 5.0 by jasonvt8 Wonderful stay in downtown Albany
The staff were attentive and pleasant upon arrival. The courtesy shuttle was a surprise bonus and a wonderful addition. Recommend staying here for anyone who frequents the downtown Albany area.
June 25, 2014
Rated 3.0 out of 5.0 by uknjnow Stay
Nice hotel not nice bathrooms! The staff did a great job and were really helpful and caring.
June 25, 2014
Rated 5.0 out of 5.0 by Shrek3625 Great Location
We stayed for a concert. Had a great room, friendly staff. Great breakfast. We really enjoyed our stay.
June 21, 2014
Rated 2.0 out of 5.0 by jes1234 our stay
this hotel just does not meet the Holiday Inn standards I feel I have seen at all other locations I have stayed. Holiday Inn's and Holiday Inn Express are the only chain my husband and I stay at. We always love the staff, which they were very good here, however this hotel was old and had a strange musty smell. the rooms were not, in my opinion updated and cared for in the same fashion we are used to in the other holiday inns we have visited
June 21, 2014
Rated 3.0 out of 5.0 by tititi ti
I had to book with this place because of its location. Otherwise, I would never stay here.
June 21, 2014
Rated 1.0 out of 5.0 by ManzanoMtns Bad Mattresses, Leaking Door Closer in Room 228
I was Very Disappointed when I had two mattresses that were very worn out, and I felt metal as we tried to sleep.
They were built by Jamison Mattress Co. Are these Holiday Inn Approved mattresses? Built 7 years ago.
Also, the door closer was leaking oil on the door.
June 20, 2014
Rated 5.0 out of 5.0 by Allfo Nice hotel
We were just passing through Albany overnight and needed to find a place to stay for the night. The hotel is easily accessed from the highway. The free shuttle was a plus although we did have to call back a second time to be picked up from the restaurant. Albany was a surprisingly interesting city that I would like to explore again some time in the future.
June 19, 2014
Rated 5.0 out of 5.0 by pattid821 Unexpectedly great hotel
We made our reservations at the Holiday Inn Express because of its proximity to our daughter's apartment. It was a little pricier than we had expected, but it was also a much better hotel experience than we had expected! Truly excellent staff, very comfortable and clean rooms (more spacious than we expected), and a varied and very good breakfast. It's not in the prettiest part of town (right next to 787) but very convenient with lots of parking. Our experience completely changed our perception of what a Holiday Inn Express could provide!
June 19, 2014