Rated 4.1 out of 5 by 170
Rated 2.0 out of 5.0 by Francois L. Comfortable but poor service
Though I reaylly like the Indigo Hotel, this one is really below average. Rooms are comfortable but overall service is poor. They claimed the breakfast to be ready by 6h00 AM, it was not before 6h15. Being on business trip, time is quite important. I ran out of soap and shampoo after my 3th night, they did not replenish any of the item. No smile and cold welcome at time of check-in.
June 5, 2014
Rated 3.0 out of 5.0 by cant stand your breakfast Weird breakfast plan.
I paid extra for a breakfast plan. The breakfast plan was very limited and made no sense. I could have a $7.00 breakfast but couldn't have 3 things that add up to 7 dollars. I much prefer the serve yourself breakfast bars. The food quality was good but the concept is terrible.
June 4, 2014
Rated 5.0 out of 5.0 by JC1955 Nice place to stay
I enjoyed my stay very much.. I look forward to returning in 2 weeks.
June 1, 2014
Rated 5.0 out of 5.0 by JC1955 Excellent
Spent 3 night this week and service and room is great as usual.
June 1, 2014
Rated 4.0 out of 5.0 by welove2travel First time
This was my first time staying at a Hotel Indigo. I used my free night. Thought the room was European in decor, which surprised me but this being my first time, I did not know what to expect, and the decor was just fine. The wood floors surprised me a bit as most hotel rooms are carpeted.
Would stay again.
June 1, 2014
Rated 3.0 out of 5.0 by MK10 Loud AC Clean room
The AC was extremely loud. It sounded like a door slamming every time it went on and off. They sent someone to 'work on it' which muffled the sound but also produced no cool air.
May 20, 2014
Rated 5.0 out of 5.0 by NYSEC outstanding!
LOVE The Indigo! We have our organizational meetings here several times a year, and they never disappoint! Dinner buffet - delish, service is impeccable, and everyone from Jen to varied staff are just so very sweet, accommodating, and helpful. We've made changes to room set up, buffet items, #s of rooms and shares, and more, and NEVER a problem. Rooms are adorable, pristine, and the bar next door couldn't be more convenient. This past weekend I was there hobbling on crutches, and Casey not only carried my bags and helped me with ice, but he parked my car and smiled throughout. Girls at the front desk are enthusiastic and nice; overall wonderful service and ideal location.
April 29, 2014
Rated 5.0 out of 5.0 by mrrick47 great eating facility
the food at your rest. is excellent and the staff is great.
March 8, 2014
Rated 5.0 out of 5.0 by jetamala Clean and quiet
Arrived late nite up rarely and gone. The front desk staff very courteous and nice. Room amnesties and bed were comfortable. I did not like the pillows but there were 4 per bed to choose from so that was nice. Perfect location for my needs and it was very clean and comfortable, I've stayed at same property for over the course of 3 years when in area.
March 8, 2014
Rated 2.0 out of 5.0 by Nathan31 comfortable bed and pillow but disappointed service
The room is very clean and tidy. The bed is very comfortable. Everything is good except the next day when I was still asleep, someone knocked the door only once and opened my door! This made me feel very disappointed about this hotel.
March 7, 2014
Rated 5.0 out of 5.0 by Suz51 Great Hotel in a Perfect Location
Our second stay on the way to the Adirondack's. The location is perfect for us and the restaurant is always a treat! Plan to make it a regular destination during our travels.
February 25, 2014
Rated 5.0 out of 5.0 by Porsche 911 Great Staff
The staff at this hotel were certainly aware that they were in the "Hospitality" business. How refreshing!
February 21, 2014
Rated 5.0 out of 5.0 by CharleyQrt215 Flexible and very accommodating
Any request was met with "Yes".
I'll be happy to be snowed in at Albany Int, when I've got Indigo as my hotel!!
February 15, 2014
Rated 5.0 out of 5.0 by nck7 Great stay!
This is my favorite hotel in the Albany area. They upgraded my room, as a Priority Club member, at check-in, which was a pleasant surprise. Olivia was very cordial and helpful. The rooms are always immaculate, with easy access to Albany in a great neighborhood. Highly recommended!
February 10, 2014
Rated 4.0 out of 5.0 by 99999 Few night stay
The hotel indigo was nice the staff was very helpful. I would stay at the hotel agin.
February 8, 2014
Rated 5.0 out of 5.0 by Cary8 Great service and great room
We enjoyed our stay, the staff are very friendly and will definitely be back :)
January 5, 2014
Rated 4.0 out of 5.0 by Lizy Nice but no bathtub just shower.
We enjoyed are stay. Nice and clean . Disappionted no bathtub. Also the smoke detector chirped all night made it difficult to sleep.told the clerk at time of checkout no comment.
January 1, 2014
Rated 5.0 out of 5.0 by morgan4216 Good!
Good place to stay for the price. The rooms were nice and I liked the decor. The bed was comfy.
December 17, 2013
Rated 5.0 out of 5.0 by Benne Staff and great service
Staff are the best !!!!!! Very Clean hotel . Great Location.
December 16, 2013
Rated 5.0 out of 5.0 by jubreeze Room was so comfortable and clean
Had a very nice night away. The hotel is clean and inviting. We enjoyed sitting in the lobby by the fire. This is the 3rd time I have stayed at this hotel and we can't wait to come back next year.
December 12, 2013
Rated 5.0 out of 5.0 by Hotface13 Overall
I would use your hotel again and look forward to staying there again
December 10, 2013
Rated 4.0 out of 5.0 by APM8934 SMOKE FREE in Albany
I can't tell you how important it is to find an Albany hotel that understands 'SMOKE FREE'. Big Plus for the staff - which is wonderful and competent. The room was comfortable and quiet, even the soap (AVEENO) was perfect.
December 3, 2013
Rated 5.0 out of 5.0 by lin1020 Loved the staff!
The hotel was a delight, a change from cookie-cutter chains. What I liked best was the cheerful, helpful staff--every one of them.
December 3, 2013
Rated 4.0 out of 5.0 by emecormnett Perfect for work trips
The hotel was quite and comfortable. Room service was quick and tasted good. I've stayed at the hotel twice now and would recommend it to anyone who wants to stay near the airport at a quiet and clean hotel.
November 29, 2013
Rated 4.0 out of 5.0 by Elmo158 1st time at an Indigo
After being a Priority member since 1986, this was the first time I have stayed at an Indigo property, it was a very pleasant experience, it has a different type of atmosphere, more modern.
They had a restaurant tied into the hotel which was excellent
November 27, 2013
Rated 4.0 out of 5.0 by Pat1113 Service Staff
Please commend all of your service staff!! From our check-in to check-out everyone we met and had dealings with were extremely friendly and most helpful.
November 26, 2013
Rated 3.0 out of 5.0 by TJ607 Uncomfortable Beds
My daughter and I stayed one night while visiting a local college. The hotel was fairly clean. One dirty tissue on the floor close to the bed. The matresses were hard as a rock and my daughter got next to no sleep. I had ear plugs in but there was so much noise from other rooms it even woke me up. Positive things are the lobby was nice and they had a nice selection of free newspapers. Also my daughter really liked the pulsating shower head and told me we need one for the house. The front desk was very kind and offered us up a room with two beds for the same price as one. We will likely stay at the Holiday Inn Express next time we go to Albany.
November 24, 2013
Rated 5.0 out of 5.0 by JennL I Can't Stop Wanting To Vacation
Since we have left this amazing hotel I have not been able to stop thinking of reasons to go home to NY to specifically stay at the hotel!!! It was absolutely beautiful, the staff was amazing, the breakfast was delicious and the rooms do NOT look as if they have not been updated since 1973.
From the hardwood floors, to the beautiful paintings on the wall, to the ottoman/sitting area to read the paper, the beautiful showers, the amazing Aveda products, the bar delivers to your room!!, to the yummy coffee and the amazing Kind bed!!!
I would honestly recommend this to EVERYONE!! I am even trying to get my friends from MA to take a trip to NY just to stay at the Hotel Indigo!!!
I can not wait for my next stay!! If you need an ambassador for your hotel I am ALWAYS available ;-)
November 22, 2013
Rated 4.0 out of 5.0 by EtchGuy Convenient location, quiet & comfortable
I must admit to liking this hotel for its location, having used it several times now while passing through the area.
The rooms are nice with good beds. The room I was in this time was quiet & comfortable.
I must admit to being a little disappointed though as this time I was not upgraded to a suite, something that is both normal & expected at my level (I am a Platinum Ambassador) Saying that though, I did remember that the suites were not that quiet from my pervious stays. So, I cannot tick the box for "Recognition for IHG Rewards Club Memebers" this time!
The restaurant is fine, although I did not use it for this visit.
A recommendation for the fellow traveller: Never bother paying to have the “Best for breakfast” rate as the voucher is only good for one drink & one item from the menu. In my case I paid over the odds for a coffee & one muffin. No mater how you play the menu, you will never get something that comes close to a full American breakfast without paying for 2 or 3 extra items. If you did want a real breakfast, there are plenty of local restaurants to go for a good breakfast at a lesser price.
November 16, 2013
Rated 5.0 out of 5.0 by psrees1962 Refreshing Hotel
My wife and I stayed here one night and I must say I was pleasantly surprised at how nice the hotel is. Our room was big clean and loved the wood floors quite enjoyable. We also eat at the restaurant the food was awesome the service was excellent if you stay at the hotel stop by the restaurant you will enjoy. I will now check for a Hotel Indigo when ever I am traveling
November 13, 2013