Rated 4.8 out of 5 by 292
Rated 5.0 out of 5.0 by Businesslady1 The best
This is by far the best hotel I have stayed at. The friendliness of the staff is what more hotels need. From checking to check out I don't have anything negative to say about this hotel, I felt like I was at home. Greeted by name every time I passed through the lobby. I was sad to leave this hotel to come home, I will miss everyone from the hotel. Recommend this hotel to everyone. Room and lobby were clean.
April 6, 2014
Rated 5.0 out of 5.0 by PETER T A Home to go to
The staff at this Holiday Inn Express, certainly made you feel like family. I will even go so far to say they went beyond whayt normally family members will do for you. It is not about a job, these individuaals truly enjoy what they do, and therefore it is not work for them. This place can truly be a place which may be better than home, depends on what going on. Keep the good wprk up and I hope the owners truly reward the staff appropriately. The owners have to be great people also, to have such a wonderful and decated set of employees creating a team with them.
April 2, 2014
Rated 5.0 out of 5.0 by TamR Love this place!
The best Holiday Inn Express I have stayed at. The rooms are really quiet, comfortable, and clean. Staff is very friendly.
March 26, 2014
Rated 5.0 out of 5.0 by Julu34 Great location and excellent service
I think this is one the most convenient hotel I have ever lived in.The staff members are so cooperative and courteous.If asked for help it comes within seconds.Very satisfied with my stay.
March 23, 2014
Rated 5.0 out of 5.0 by Love blue sky Great service and zero stress experience
I was there for one night, I had to take two classes over a weekend as part of the requirements for my license.
Since we were kind of a big group, inconveniences always happen (not by the hotel's staff ). But Lori, manager at front desk, solve everything without hassle or inconvenience for no one other that her!
Lori, thank you to you and your team who solve everything, working in a team effort. I am looking forward to see you on my next trip, the weekend of Sept. 26-28
March 23, 2014
Rated 5.0 out of 5.0 by BJR215 Great Hotel with Great Service
One of the Best Hotel staffs I've ever seen. Everyone is extremely friendly and accommodating
March 12, 2014
Rated 5.0 out of 5.0 by truetraveler1134 Two weeks here felt like being home
We had a somewhat unexpected, extended stay in Albany, and we couldn't have found a better place to stay. We had a family get-together in the very comfortable lounge, which is spacious and attractive. Best of all, the staff was so friendly, welcoming, and sympathetic, we couldn't have asked for more. The pool is beautiful, and was thoroughly enjoyed by our grandchildren.
I would stay here again, if we find ourselves in Albany in the future.
Again, the staff is outstanding, as good as you could find anywhere.
March 7, 2014
Rated 4.0 out of 5.0 by Papa Doug Clean, comfortable
We booked your hotel because it is on a route we will be taking for the next three years, and it is a good middle stop for our trips. The main reason that we picked you is for your indoor pool. We had our grandson with us and he couldn't wait. The water was freezing. Me and my grandson popped in for a second, my wife didn't get in past her foot. It was really something we all looked forward to. The staff, room,and breakfast were all fantastic.
Doug and Cathy
February 25, 2014
Rated 5.0 out of 5.0 excellent service, staff, and very clean
One of the best hotels in Albany! Great value and a clean, quiet room. I especially love the refrigerator and bottled water free to every guest.
February 13, 2014
Rated 5.0 out of 5.0 by Thrashfan75 Great rooms, great service, great prices.
Read the title...that says it all. Clean, comfortable rooms. Friendly service. Reasonable prices.
February 11, 2014
Rated 5.0 out of 5.0 by Ricky28 Fantastic Hotel
From check in with Lori at the desk to check out with Donna our stay the HIE was fantastic. Clean rooms and hallways. The pool was a real pleasure to hangout in for a while with the tables and lounge chairs. Breakfast was amazing with eggs pancakes,danish and much much more. I do not know what the deal was with the guy who said there was no parking because the parking surrounded the building like a normal hotel with plenty of spots.Very quite hotel. Nice little store inside hotel for snacks soda toothpaste etc.
February 9, 2014
Rated 5.0 out of 5.0 by Bob G Hollis Hills NY Well worth it!
Nice place and quiet. Breakfast was enjoyable and the carpets, paint, etc. were fresh.
February 7, 2014
Rated 5.0 out of 5.0 by DLab1978 Great Service
I travel for business and always stay here when in Albany. They have a great staff that is always willing to make sure that their guests are taken care of. The managers are always visible which is great and have never had a problem with checking in or out.
February 7, 2014
Rated 5.0 out of 5.0 by LainieRose60 Wind Chill
As always, the Staff at the Holiday are professional, kind and considerate. It is always immaculate in my room and the Manager's terrific idea of having hot soup available in - 6 degrees at a "Meet and Greet" with her is not only clever but allows other guests to mingle.- she really cares.
January 27, 2014
Rated 1.0 out of 5.0 by enjoyinglife13 No parking
We couldn't find parking and they told us we would have to park down the street. This should be made clear to people when they make a reservation! They finally let us PAY to park on site but that is awful, since we paid to stay there too. Who in the world would build a hotel and then have no parking, do they think people WALK to a hotel??? We will never stay here again.
January 15, 2014
Rated 5.0 out of 5.0 by Kulbano People Do make the Difference
Your facility was impeccable as I have grown to expect them to be. Your staff, however, was just exceptionally warm, caring and supportive which was perfect after a three hour drive from a very cold NYC. In the a.m., everyone was just very nurturing!
January 13, 2014
Rated 5.0 out of 5.0 by Ray M. Home away from home!
The whole staff really makes you fee like family when you are away from home. Cathy the manager is always nice to me and all the guess at the hotel giving them a first class experience! From the guest room, fitness room, lobby and breakfast this is a first class operation. Richard made sure that my rate and room where correct. I have been staying here for over 18 years and it has been a wonder ride with this place! I Love it!
January 12, 2014
Rated 5.0 out of 5.0 by soccerfan16 Holiday Inn Express our home away from home
Every time we need to stay over in Albany, we stay at the Holiday Inn Express on Western Avenue. The staff, from the room cleaning ladies to the front desk to the restaurant employees are beyond compare. We always look forward to our next stay at Holiday Inn Express.
January 5, 2014
Rated 5.0 out of 5.0 by MABL Reliable, excellent service
As always, very reliable service, excellent responsive staff. We come often to the area, and get the best deal and service when we come here.
December 31, 2013
Rated 5.0 out of 5.0 by Jim W. Couldn't have been better
Even though they were working Christmas Eve and Christmas Day, staff were cheerful and helpful. They treated us great. Room was very comfortable. Breakfast was very good. Probably our best hotel stay. Thank you.
December 29, 2013
Rated 5.0 out of 5.0 by MaryM14867 Emergency Visit
I had to make an emergency visit to Albany last Friday. The staff was very willing to make the reservation for me that afternoon and accommodate my daughter and me. We have stayed here several times while visiting our daughter at the University. I highly recommend this hotel.
December 17, 2013
Rated 5.0 out of 5.0 by Cedarpointtrio The only place to stay when in Albany
Check in - fast, staff - helpful and very friendly, location - excellent if you have family in the nearby colleges, easy off and on for the interstates, shopping nearby, great morning breakfast, price was very reasonable for what they offered (have paid a lot more other places getting a whole lot less)
December 12, 2013
Rated 5.0 out of 5.0 by 21Sue Love our stay here each time we visit Albany
We've stayed at this Holiday Inn Express three times in the past year, owing to the overall positive experience we've had. Rooms are clean and up-to-date; staff is friendly and helpful; fitness room and pool area are well cared for and clean; complimentary breakfast is well-stocked and there is a variety of choices. We would, hands down, recommend this hotel!
December 12, 2013
Rated 5.0 out of 5.0 by Hunter531 Clean and comfortable
The room was ready when we checked in. It was clean and comfortable. The breakfast in the morning was excellent. It had a lot of items to choose from. We would certainly come back for another stay and would recommend this hotel.
December 11, 2013
Rated 5.0 out of 5.0 by Mikey11 Excellent place to stay!
I have stayed here a few times and I am at the point that whenever we are in Albany this will is where we will stay! The rooms are nice and the cost is very affodable.... I am very pleased with this hotel!
December 11, 2013
Rated 5.0 out of 5.0 by DLD67 Always the best
We didn't spend a lot of time at the hotel this time because we were on a mission, however, as always everything was top notch. When traveling to or through Albany we most always stay here.
December 10, 2013
Rated 3.0 out of 5.0 by JRMM Room request
When I made my reservation, I specifically requested a room on the first floor near the lobby. I was assured that this could be done. When I arrived I repeated my request. They gave me a room on the fourth floor, the top floor. It was described as "right next to the elevator". It was actually the last room at the very end of the hall.
December 8, 2013
Rated 5.0 out of 5.0 by Karbry19 Very clean and fresh
By far the best Holiday Express thus far. Exceeded expectations.
December 5, 2013
Rated 5.0 out of 5.0 by REDCA69 Wish I could have stayed longer...
I felt so comfortable during my stay that I would definitely be back!
November 28, 2013
Rated 5.0 out of 5.0 by Tinman2 Our Favorite Overnite Stay In Albany!
This is a well managed & efficiently run Hotel.......clean,comfortable, & peaceful stay!
November 20, 2013