Rated 3.6 out of 5 by 114
Rated 4.0 out of 5.0 by mery125 Good stay
We live in the Latham area and were staying in the Holiday Inn Express for three nights while our bathroom was being renovated. The check-in was easy, The room was clean. The bathroom was very clean and in really good shape. My only complaint was the TV issue. It was on when we opened the room and was just a dark glow. Unplugged it, plugged it back in, nothing. Left it for the night. Called the front desk the next day, they sent someone up, worked fine that night. Next morning, nothing, remote doesn't do anything. Unplugged/replugged, nothing. So that was a big annoyance while staying in a hotel with a 4 year old. We got no real satisfaction on that one little part, everything else was great.
December 8, 2013
Rated 5.0 out of 5.0 by HappyLife1000 Great stay!
After a long night of checking out other area hotels and being disappointed, we finally got to the Holiday Inn Express at Latham. We were greeted by a very friendly front desk person, Anthony! He allowed us to check out a room and made us feel very comfortable and welcomed. The room was nice and big. The bathroom/shower area is clean and very big. Very nice amenities and a great nights sleep for a very important meeting the next day. Breakfast also had a lot of options. Definitely a great stay. Thank you!
December 8, 2013
Rated 1.0 out of 5.0 by dmc346 Still no staisfaction from management
Letting you all know that the upper ,middle, and lower management have yet to contact me regarding a pervious review.
Oh yes, there were some emails asking for more info. This action was no doubt generated by the previous poor review. These emails were answered with just that, more information.
Then silence. Which is worst ignored from the get go or some feeble, flaccid tease resulting in eventual 'more ignore.'
I have again contacted Guest Services.
If you happen to stay at this property beware.
Front Desk Manager indeed.
December 4, 2013