Rated 4.2 out of 5 by 115
Rated 1.0 out of 5.0 by JackedStartup10 Extremely rude front desk staff
The front desk staff member named Katie (I believe that was her name) was the most rude, snarky, sarcastic, and unprofessional service staff member I have ever met at any hotel. She should not be working in the hospitality business. No matter what the circumstance, you NEVER EVER talk sarcastically or rudely to customers. Forget being friendly, at least don't be rude and disgusting. Our group of soccer mothers and fathers were socializing in the pool area when she came and kicked us out extremely rudely... the issue was NOT that she kicked us out, but the way in which she spoke to the parents... she was snarky, rude, condescending... and she kept glaring with this angry stare. When we moved to the lobby, she soon called the police, and she kept glaring at everyone. When I asked her for her full name, she only identified herself as Katie... and the way she spoke to all of the parents complaining to her was disgusting. She also would not call the manager to have a discussion with him/her. Extremely unprofessional and reflects on the entire management of the hotel chain. Completely disgusted and never staying at any Holiday Inn chain... ever.
April 28, 2015
Rated 5.0 out of 5.0 by Bobbi54 Comfortable room
I would just make one suggestion that would have made our
stay better and that is to install comfort level toilets!! I think everyone would benefit from the change!!
April 23, 2015
Rated 5.0 out of 5.0 by Avionu21 Great place to stay
Great place to say when in the area. Spent two nights and would give it a solid 4 stars for a Holiday Inn Express. Thank you for all you do to make life comfortable for a traveling road warrior.
April 22, 2015
Rated 5.0 out of 5.0 by KT Ackerman Wonderful, relaxing experience
Lathrop is an odd city, but the Holiday Inn made it extremely relaxing and enjoyable.
April 15, 2015
Rated 5.0 out of 5.0 by norah_s meets expectations
had a wonderful stay from the moment we arrived till the moment we left. everything was perfect staff room and amenities .... perfect
April 15, 2015
Rated 5.0 out of 5.0 by Alan040 Long Drive Home
After driving for 14 hours I was able to get a great room at a reasonable price without a reservation. The staff was great and the room was clean and comfortable. I had a healthy breakfast before driving another long day. Thanks for the great sleep!!
April 9, 2015
Rated 5.0 out of 5.0 by leesad4u Business/ Leisure
Great location! Friendly staff! Very clean! Nice breakfast.
April 4, 2015
Rated 2.0 out of 5.0 by vmmpt23 Average hotel; low quality breakfast
There is a kitchennette but no way to use it (no plates, mugs or silverware are provided; styrofoam-coated papercups cannot go into microwave to make tea). Noisy refrigerator in room. Hotel is next to a gas station for trucks, which generates noise and diesel fumes. Breakfast quality is poor. Pool didn't look clean. Staff is very friendly and helpful.
April 4, 2015