Rated 3.8 out of 5 by 82
Rated 1.0 out of 5.0 by MzSuSu Just plain average
My now son in law stayed in this room before his wedding. The hotel lost his reservation which was done in person the day before. The hotel smelled funny. The staff wasn't overly friendly. The breakfast sausage was rubbery and nasty. The ice machine on their floor was broken. Housekeeping tried to come in twice and rude about him still there
November 2, 2013
Rated 2.0 out of 5.0 by virgodragon70506 You are Here
There were Bugs in the Dinning area in the Morning. When they say breakfast is at 6:30, Believe it!! 2 minuites before the Lights were out and the staff is talking personal business loudly and no consideration for the Customer. When you walk out in the morning to the Parking Lot, the Employees park all in the frount entry way. They don't seem to respect the customers and the Image they project. I stayed 1 night, ( Sunday# than returned the next night, #Monday) and the price was 20 dollars more on Monday. And stayed in the same room. It was a clean place, But Disrespectfull to the Customer.
October 24, 2013
Rated 5.0 out of 5.0 by moveover leisure
Hotel was good. Able to walk out back for place to eat.
Staff friendly. Could use better signing to get to it.
Shower head needs changed, some of the holes plugged up.
Would reccommend this hotel.
October 9, 2013
Rated 1.0 out of 5.0 by LashF Property not maintained
The carpet in the hallways were filthy and appeared that the carpet had not been cleaned for years.
Printers in the business center were not operational.
Bad odor in the hallway.
September 23, 2013
Rated 1.0 out of 5.0 by WORKINGMOM504 HOT ROOM AND MUSTY SMELL THROUGHOUT BUILDING
THE ROOM WOULD NOT COOL OFF. FELT LIKE I HAD ANTS CRAWLING ON ME. THE ENTIRE BUILDING HAD A MUSTY SMELL. AN ALARM CLOCK IN THE ROOM NEXT TO ME WAS GOING OFF ALL MORNING BEGINING AT 3AM AND NEVER STOPPED. DID NOT GET TO REST AT ALL IN THIS HOTEL. IT WAS VERY UNCOMFORTABLE.
September 9, 2013
Rated 4.0 out of 5.0 by lucylu VALUE
I found the hotel to be very clean and the employees to be extremely friendly and helpful. I do think they need a sign at the turn off because the hotel is off of the main road. Also, we are senior citizens and on limited income. The charge is still high for those of us that are limited.
September 3, 2013
Rated 5.0 out of 5.0 by Travelqueen50 Small town but great place to stay
We found out this is a stopping point for a lot of oil workers passing through. But while we were there we didn't have any trouble with it being noisey or bad experiences while we were there.
August 17, 2013
Rated 3.0 out of 5.0 by james558 nreds se improvements
When you walked in the hotel it smelled likemildew.the room was very warm. My husband said the pool was dirty. We have stayed there for the last 5 years.
August 16, 2013
Rated 3.0 out of 5.0 by Unclelee I Have Stayed At Better HI Express's
The air conditioner compressor was very noisy. I had to turn the unit off to get some rest. Also the toilet constantly ran with water flowing down the stand pipe. The clock radio would work sporadically. The desk clerk was non committal when I submitted my room discrepancy list to him.
The breakfast bar was good but not the best that I have enjoyed at other HI Express's.
The noise from the room above me was objectionable. I would recommend staying on the top floor.
For the discounted price paid, I would not consider this location a good bargain.
However, the overhead room fan was a pleasant surprise.
August 5, 2013
Rated 5.0 out of 5.0 by Chandra44 Great Service
My stay was great. The staff , the lady in the breakfast area and the ladies behind the desk were very nice. Ms. Tammy is very nice she is definitely the right person to have behind the desk. She is so friendly she made us feel we had known her all of our life. No matter what time we leave or come back she was always nice.
August 5, 2013
Rated 3.0 out of 5.0 by HandymanToo Not up to par
The air conditioning fan made a loud clicking sound, which made it difficult to sleep. I had to use a sleep sound app on my phone to drown out the clicking sound. Another problem was the volume on the remote control did not work. When we checked out, we told the front deck about theses two issues and they did not seem very concerned.
I used my rewards points for this room. It is a small issue, but a thank you for staying at enough Holiday Inns to have enough points for this room would have been nice.
I have stayed at numerous Holiday Inn Exresses over the last few years and this one was at the bottom of the list.
I like staying at Holiday Inn Express and I will continue to do so. The facilities and staff are usually excellent. On my return from this trip, I stayed at another Holiday Inn Express and everything was fine.
August 4, 2013
Rated 5.0 out of 5.0 by BigDog0014 Great Stay
Arrived late, after midnight. Very accommodating in every way. If I pass through again, I will definitely stay again.
August 1, 2013
Rated 1.0 out of 5.0 by JTJunior Very good stay
I had a very good stay at this hotel. The indoor pool and hot tub were simply too good.
July 15, 2013
Rated 2.0 out of 5.0 by movingon stolen articles
We were there with our son and his family . They had several small items taken from their room on the 3 rd floor . Their son had CD games taken , earbuds , and a CD case . Our daughter in laws bag had been opened and tossed about . Not a good way to start a vacation off .
July 9, 2013
Rated 5.0 out of 5.0 by lighning Comfortable bed and excellent service
Housekeepig excellent, great breakfast (good assortment), Overall excellent staff. Will stay again. See you soon.
July 4, 2013
Rated 5.0 out of 5.0 by PBC27 Great stay
Pleasant stay as always. Clean and comfortable hotel.
July 3, 2013
Rated 5.0 out of 5.0 by ccrob81 1st stop on our way to PA
This is a very clean hotel. This was our first stop on a road trip from Texas to PA. We arrived at 2AM, made our reservation thru the priority direct phone number. When we arrived there was a note on the door to please knock. We knocked and knocked and knocked, finally after about 20 minutes someone came to the door. Other than that everything was perfect. We stay at IHG hotels whenever we travel because they are dependable to be clean and the beds are always comfortable. :)
June 29, 2013
Rated 2.0 out of 5.0 by Charp Missing sun glasses!
While staying here the cleaning crew came in and my wife told them all we needed was to replace the towels and she had done the rest. The towels were replaced and my wifes sun glasses that were on the restroom counter came up missing!
I talked to the front desk and they said they would check in to it.
I talked to the front desk again and gave them the type and cost of the glasses. They checked the towels to see if they had fallen in the towels. Nothing! I siad I wanted the glasses back or replaced. They said they could take the money off of my room. I told them that does not pay for my glasses. My company pays for my room so I would still lose out. They said they were still looking and asked me to check my room again. I heard nothing back from them about my glasses..... Checked out still no glasses.
They called me to say I forgot some clothing, but nothing about my $169.00 pair of glasses.
I stay here 2 to 4 days a month...... That may change for me and others with my company after I tell them what happened.
June 26, 2013
Rated 5.0 out of 5.0 by Merle83 Great room, not too small, lots of room . Comfortable beds
The staff from the checking in process until we signed out was very gracious, helpful and interested in our comfort.
June 5, 2013
Rated 4.0 out of 5.0 by LLL2013 Excellent Service
Hotel staff is accomodating and takes good care of our employees.
June 5, 2013
Rated 5.0 out of 5.0 by popsdriver Guest services were great
The front staff was very helpful and really showed interest in our stay. I will be back
May 30, 2013
Rated 5.0 out of 5.0 by Jamie777 Great staff and great convenience
Good location and good staff. Great breakfast. Great relaxing rooms.
May 29, 2013
Rated 4.0 out of 5.0 by Kevcool22 Definitely worth the stay!!
I definitely would stay at this location. I loved the location, and cleanliness fo facility. I was able to relax after a hard day of work with no problems. I was very accessible to the Interstate. I will definitely stay at this location when in town for business in the future!!
May 24, 2013
Rated 5.0 out of 5.0 Love coming back to this hotel
I love coming back to this hotel whenever I am in Laurel for work. Very nice and clean hotel. Very welcoming and caring staff. It is almost like coming back home. The entire staff is very caring and responsive to my needs. The improvement on the internet service is very impressive.
May 19, 2013
Rated 5.0 out of 5.0 by lsisk great serivce, clean and confortable room. Frendly staff
I liked that I was greeted with a smile and friendly staff.
May 11, 2013
Rated 5.0 out of 5.0 by Steve675 Helpful staff
Love the location. Lots of chain restaurant around location. Walk out the back entrance and Buffalo Wild Wings is 50 feet away. Love it's.
May 7, 2013
Rated 5.0 out of 5.0 by ironmanbro Super clean hotel and great service
I don't normally write reviews, but felt compelled to write about this hotel. I have stayed here a few times. Even though this is a small hotel in a small town, the staff and service have consistently exceeded my expectations.
I've stayed at hotels across the country, usually Crowne Plazas, or more upscale Marriotts and Starwoods. This is easily one of the cleanest and nicest Holiday Inns I've ever stayed at, and cleanest and nicest hotels period. The Holiday Inn Laurel is cleaner than even some 5 star properties I've stayed at, no joke. Amazing when you consider the rate is on the low end, and that the hotel is in such a small town.
In the different rooms I've stayed in, I was impressed that there were no signs of wear and tear. Overall the hotel has a modern, fresh feel; it's clear the hotel was either renovated or built within the last few years.
I've interacted with probably most members of staff at this point, and everyone has been friendly and helpful. Several have even gone above and beyond what you'd expect from a Holiday Inn. They've helped me figure out dining options to accommodate my unique diet, and helped me plan out my travel day when I asked for assistance. A time that really stands out is when I inquired about a dry cleaner for an urgent request. The manager personally took my clothes to the cleaners, and didn't charge me anything for the favor. That's southern hospitality for you - as well as excellent service from Holiday Inn Laurel.
May 6, 2013
Rated 5.0 out of 5.0 by lsisk very comfortable stay
I very relaxed and comfortable stay at this hotel. Experienced and polite staff. I appreciate the fact that they knew me by name and welcomed me with a smile.
May 2, 2013
Rated 5.0 out of 5.0 by BRP3827 Great Stay & Best sleep I had.
From the time I walked in hotel until I checked out next day I had very good experience. Staff was polite and ready to help.
Very good coffee and cookie at check in time.
TV quality was not the best but General Manager told me about changes in progress.
May 2, 2013
Rated 4.0 out of 5.0 by BigZ Clean and Quiet, Very Nice Stay
Easy access to hotel, with several restaurants nearby. Very quiet room, comfortable bed. Nice breakfast. Enjoyed the stay (on the way to New Orleans from Michigan). Everything was nice, so we made it a point to stay on the return trip home. The second visit was equally as nice. Would recommend to anyone. Good value.
April 29, 2013