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Rated 4.0 out of 5 by 163 reviewers.
Rated 5.0 out of 5.0 by Very nice from start to end The location was great. Everyone was very nice from when we walked in until we left. The place was very clean. Breakfast was much better then what we expected. September 3, 2014
Rated 5.0 out of 5.0 by Excellent Stay - Excellent & welcoming staff Great place to stay; Great & friendly staff; Helpful; Great breakfast; September 1, 2014
Rated 4.0 out of 5.0 by Nice Place; Some *great* staff; Hotel was above average this time - not great but decent; Stayed twice in a week - first time was excellent; Second time was 'average' (disappointing) We were very pleased with the first stay and were hoping for the same during the second stay but didn't occur. We would definitely stay again but would temper our expectations September 1, 2014
Rated 4.0 out of 5.0 by Pleasantly surprised Breakfast wasn't the usual continental I am used to and the staff in the dining area and at the reception desk were great. I stayed in the executive suite. I appreciated the extra space but would have preferred the comfort of a room with two double or queen beds because the sofabed mattress was ok at best. The pool was a decent size and well maintained. I would stay there again. August 26, 2014
Rated 4.0 out of 5.0 by Helpful Staff The hotel itself was well managed and the staff were so nice and helpful, it made the stay very pleasant. The room was a bit noisy - I was situated near the ice machine that I heard and I also heard neighbors until late at night. The wi-fi didn't work at all well so I was not able to get some work done for which I had to access the internet. August 23, 2014
Rated 5.0 out of 5.0 by HI in Laurel, MD Great except the shuttle service. Pick up to return to the hotel waits were excessive. If you need to rely on a shuttle for your plans go else where. August 21, 2014
Rated 2.0 out of 5.0 by holes in sheet and towels I you stay there you will find holes in sheets and towels as well as a more limited breakfast .This one was not up to par with the other 3 I have stayed at. August 19, 2014
Rated 5.0 out of 5.0 by Great Place to Stay I loved the hotel but the only issues I had were that the bathrooms were a lil bit to small and the soap didnt agree well with certain people but thats not based on the hotel though. The Turkey sausage not a big fan of it but those pancakes were on point August 15, 2014
Rated 1.0 out of 5.0 by Noisy neighbors ruined our stay The initial impression of the hotel was good, the lobby was very nice. However, it went down hill from there. We were not greeted as IHG members. The room and bathroom were very small. The reservation was made for 5 people, but there were only 2 towels and no linens for the pull-out sofa. The security guard was very helpful in getting the needed items. The pool was very small, and the overbearing lifeguard spent most of the time lecturing parents on watching their kids and telling kids not to splash. At about 2:15 AM, our neighbors made it to their room and proceeded to yell and curse for 2 hours. It took 2 calls to the front desk to get our neighbors to settle down, and each time they asked us to go find what room it was coming from! That's not my job, it's security's. The A/C was very loud, and cut on and off every 5 minutes. We really like IHG's hotels, but lately it's been hit or miss on the quality. August 13, 2014
Rated 4.0 out of 5.0 by Not bad. A few things could be improved. It was pleasant, clean, and quiet, nothing great or terrible. We were with our two sons. Biggest issue was the sleeper sofa was so miserable that one of our sons ended up staying with relatives nearby rather than on the sleeper sofa. They were a bit too anxious to shut down breakfast in the morning when giving late comers just a minute to fill a plate would have been nice. On a couple of days we didn't get clean towels and had to go asking for them. August 13, 2014
Rated 5.0 out of 5.0 by Updated decor and comfortable room The hotel was surprisingly up to date. The décor was nice and the beds were comfortable. Overall very clean as well. August 13, 2014
Rated 4.0 out of 5.0 by Great breakfast , wifi not The wifi was in & out the entire 6 days we stayed, & I Have worked in this industry previously so the security for The hotel guests should be taken more seriously, our room keys Were deprogrammed & I had to go to front desk. However The front desk rep didn't ask for my last name to look up my Room # herself nor did she ask for ID to confirm myself , other guests were standing at the desk at this time . She only asked for my room # & programmed my keys. For security of guests This should be something addressed. When I worked in this industry we would ask for ID & confirm that this was the guests room under no circumstances would we ask for the room # out loud. Especially when other guests are standing around! August 12, 2014
Rated 5.0 out of 5.0 by Bodybuilder My name is Paul Iatomasi and I was one of the guest bodybuilders. Everyone at this hotel was so friendly and couldn't do enough for us! We had a huge refridge in our room with a nice microwave...The room was very big and the hotel was very close to everything! We couldn't be happier with the staff! August 12, 2014
Rated 5.0 out of 5.0 by Guest service Front Desk Clerks were very professional and helpful . Excellent WIFI and Excellent Breakfast . Very clean and very safe . Great Location and I will return as the value was excellent and room size spacious . August 10, 2014
Rated 5.0 out of 5.0 by Overall great Hotel The best Hotel we stayed at in a long time. Great staff and rooms. Breakfast was very good and plenty. Used the shuttle to the Trains several times. It makes things very easy. Only about 2 minutes to the train station. Beds have soft and firm pillows on them. very comfortable. August 10, 2014
Rated 4.0 out of 5.0 by Clean room and great service The room was clean and the beds were comfortable for a good nights sleep. The staff was friendly. The only problem we had was the second night the key card would not work, this was quickly resolved by the person at the front desk. The breakfast was nice and had many good choices. August 10, 2014
Rated 5.0 out of 5.0 by Warm and friendly service.! There were five families in the group with me that stayed at the Holiday Inn Express suites, we all enjoyed our stay. Rooms were nice and clean. It was close to restaurants, grocery stores, as well as not tha far from Fedex stadium which is where our Jehovah Witness convention was held this year. We had a wonderful experience at the convention as well as at the hotel. Food was great especially cinnamon rolls and coffee. Thanks.!!! August 7, 2014
Rated 5.0 out of 5.0 by Excellent Staff Everyone on staff was excellent. The front desk, maid service, and engineering. Always very polite, smiling, and extremely friendly and helpful. Great for convention attendance. August 6, 2014
Rated 5.0 out of 5.0 by Loved the Sofa Bed I so enjoyed relaxing on the Sofa Bed and the Window view. The large window provided a beautiful view of the sky, clouds, and trees. I was also able to enjoy the free concert on Friday. I was pleasantly surprised to see the Lake in the back of the hotel. A walk around the lake, what a way to relax. August 6, 2014
Rated 4.0 out of 5.0 by Good location to restaurants and comfortable bed and great service The hotel is clean and the service is good. The staff is friendly. The breakfast is stocked of what they supply and the tables are kept clean. You may be lucky enough to have a pack of nut mix in your room. The beds are comfortable and a great choice of pillows. You have all the basic necessities in the room. While I was there the wireless internet was not working properly in the rooms. August 5, 2014
Rated 4.0 out of 5.0 by Clean comfortable accommodations In general, the staff and accommodations were excellent. I had some trouble getting connected to their WiFi network, but the connection and speed was fine once I connected. August 4, 2014
Rated 1.0 out of 5.0 by Incessant Barking Dog Had to relocate to new room at 11PM when guest left unattended barking dog in room and left. Apparently hotel thinks dog has more rights than paying customer even though dog was apparently brought into room without telling hotel staff. July 31, 2014
Rated 4.0 out of 5.0 by Getaway clean rooms & nice breakfast always someone to help will stay again. July 30, 2014
Rated 5.0 out of 5.0 by Great staff we have stayed there several times in the past year and the staff (front desk, housekeeping, breakfast server) all remember us and give us a big hello when we return. very friendly and we feel secure there July 30, 2014
Rated 5.0 out of 5.0 by Great energy' clean and really enjoyed complimentary breakfast...great choices Very comfortable....I would recommend this hotel too everyone.Great place July 28, 2014
Rated 5.0 out of 5.0 by Wonderful Stay and Excellent Customer Service There is not one bad thing to say about this hotel. We arrived on Saturday, July 12. We had previous reservations at another hotel in which we walked from due to poor hotel quality and customer service. After calling every hotel in the Laurel area to only find out every hotel was booked we kept getting directed back to this hotel. The front desk clerk Enon went above beyond the meaning of customer service. He did everything he could to help accommodate our family. We were only going to stay for the night and the customer service and loyalty that Enon and Sarah the front desk clerks that worked very hard to make sure we were taking care of, changed our minds and we chose to spend our whole trip at the hotel. Te beds were so comfy and the rooms were spacious. We felt at home. July 20, 2014
Rated 1.0 out of 5.0 by Poor Service The rooms were very clean and comfortable. If the hotel is very busy don't expect to get an extra towel bring your own. If there are any mechanical problems in your room don't expect prompt help. In all fairness it is a very good hotel.The physical building itself. The staff just need more training on how to serve its guests, to help them when they have problems with the rooms . And not go home while the guests have physical problems with their rooms that they cannot fix themselves. One last comment bring your own tools when you stay here you may need them. July 16, 2014
Rated 5.0 out of 5.0 by great stay the stay was great every staff was very friendly and accomodating, i like the breakfast July 12, 2014
Rated 5.0 out of 5.0 by A very good stay My wife and I, plus cat Sparky, stayed here in July 2014. The room was very comfortable with the only exception being the pillows which were too big and hard. We were driving from NC to NH so this was a good stop on the way. The grounds are nice and there were lots of good restaurants within walking distance. The only problem we had was the $40 fee to include our cat. I think it should have been a $40 deposit that would refunded upon verification that the cat had done no damage (which ours didn't). But, despite the high cat cost and the too-big pillows, it's a fine hotel with good rooms and good people. July 10, 2014
Rated 4.0 out of 5.0 by very pleasant staff front desk very helpful and courteous. Helped us find a place to eat close to hotel. Informed us of some of the local events going on. July 9, 2014
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