Rated 4.0 out of 5 by 128
Rated 2.0 out of 5.0 by SamAbq Nice enough room, front desk horror
The front desk staff were not smart enough when I checked in to actually get my reservation--they instead chose the first reservation with my last name which happened to by my nephew's reservation. My reservation was for two beds, two nights while his was for one bed, one night. After arriving at my room and seeing only one bed, I had to go back to the front desk to change it. My nephew was told he had no reservation at all when he tried to check in later that evening as the front desk had changed the name on his reservation to my name. Thought things were squared away but I received my receipt in the morning--meaning that the hotel now had me down for one night instead of two--had to give us new keys for the next day. Why the staff couldn't just look up my name correctly or use my confirmation number--which they cancelled when they changed my room--I don't know.
The room itself was pretty nice but had a number of small problems. The clock radio is an iPod dock which is fine if I wanted to listen to my own music. I preferred to use it as a clock and set an alarm to wake up--but you cannot set it unless you have a Phillips screwdriver and instructions from the internet. So I called the front desk to request a wake-up call instead--and the call never came.
The bathtub had no stopper so the member of my party that wanted to take a bath was out of luck. The flapper valve on the toilet did not seal properly so the tank lost water and had to refill itself every five minutes or so. Little things that became great annoyances due to the front desk horror. I'm sure I will never use this particular location again and am not sure if I'll ever use other hotels in the chain either.
September 18, 2014
Rated 5.0 out of 5.0 by Dee80 Excellent Service
My stay was excellent. The room was comfortable and clean. Service was fantastic and I wish I could've stayed longer.
September 10, 2014
Rated 4.0 out of 5.0 by txukski Nice and Quiet
Nice location away from the hustle and bustle of the cities but centrally located to DC, Baltimore, and Annapolis for when you want to go exploring.
September 5, 2014