Rated 4.1 out of 5 by 54
Rated 3.0 out of 5.0 by sucram2014 Phone Support
The person on the evening shift of August 30th was very rude. She kept interrupting me as I sought to explain the reason for the confusion with my reservation. She had no regard for me as the paying customer, but was only focused on saying "Her spill" about why I was wrong. If it wasn't a holiday weekend and other hotels were booked, then I would not have stayed.
The morning manager, did politely apologize for the conduct of the employee and resolved my conflict...
September 3, 2014
Rated 5.0 out of 5.0 by Tbear07 Very rewarding hotel stay.
I have stayed in hotels/motels in the past but I must say this was the first time that I really thought I was at home in my own bed. The room was clean and the water was HOT like I like it. The Staff was very friendly and accommodating. I could not have asked for a more rewarding experience on this trip to Laurinburg to visit my son n law's family and to celebrate his birthday!
September 3, 2014
Rated 5.0 out of 5.0 by Bumbabee Great service
I was very pleased with the cleanliness of the room. The complimentary breakfast was great.
August 30, 2014
Rated 5.0 out of 5.0 by Zip/Buckeye Fan Convenient Location and Facility
For a driving trip from Ohio to South Carolina, Laurinburg HI Express is a civilized distance for a single day of travel. HI Express Laurinburg is strategically located with nearby services, restaurants and highways before and after traveling largely rural highways.
August 29, 2014
Rated 5.0 out of 5.0 by mls13 Excellent customer service and friendly staff
The room was very clean. The front desk was very friendly and helpful. The maid service was excellent and they were all extremely nice and friendly! Very nice hotel!
August 26, 2014
Rated 4.0 out of 5.0 by chris72386 Work Trip
This was a work trip for me, it serverd its purpouse very well
August 25, 2014
Rated 5.0 out of 5.0 by Nick__ Wonderful Staff
All of the staff members at the Laurinburg location did a fantastic job. This includes the receptionists, breakfast area staff, and the maid service. Thank you for the comfortable stay!
August 21, 2014
Rated 2.0 out of 5.0 by Visitor319 Disappointed Stay
I've stayed at Holiday Inn quit often in the past and have been quite happy with the experience. However my experience at the Holiday Inn Express was subpar.
As I said previously, the front desk person was outstanding and very courteous; and went out of her way to ensure I was placed in another room with better accommodations, as the previous room had a foul odor.
With this being stated, I was given an upgrade which had a Jacuzzi. There were several things I noticed immediately regarding this room.
Only the bathroom tissue, towels and lotions had been replaced. The exterior comforter had several yellow stains that were about two inches in diameter; and as the comforters were white, this was quite noticeable.
The Jacuzzi had not been cleaned at all. There were several used wet bars of soap left around the Jacuzzi tub. in addition, the tub was partial filled with dirty water.
The Jacuzzi tub was not properly sealed, so parts of the caulking was missing along the sides of the tub.
In addition, towards the top of the shower, caulking was missing or damaged, as you see where parts of the wallpaper/wall was exposed and separated from the Jacuzzi.
As I was tired from my trip. Rather than take another trip down stairs to complain; I cleaned the tub myself and requested several bars of soap. I deceived to wait and see if the bedding would be changed with new sheets and a clean comforter.
After being at the Holiday Inn for 4 days it had not been changed once. I'm aware I could have complained; but properly managed house keeping services are the blame here, and not the front desk person.
With this being said; the breakfast was great, the workout facility was fine also. The front staff was awesome as well as the staff who prepared the morning breakfast. The parking lot areas were well cleaned and I felt quit safe during my stay.
I don't often write regarding my stay, as minor items in my belief should be overlooked as long as your enjoying your stay, but this was no longer the Holiday Inn Express I had become accustom to.
August 14, 2014