Rated 4.0 out of 5 by 47
Rated 2.0 out of 5.0 by Visitor319 Disappointed Stay
I've stayed at Holiday Inn quit often in the past and have been quite happy with the experience. However my experience at the Holiday Inn Express was subpar.
As I said previously, the front desk person was outstanding and very courteous; and went out of her way to ensure I was placed in another room with better accommodations, as the previous room had a foul odor.
With this being stated, I was given an upgrade which had a Jacuzzi. There were several things I noticed immediately regarding this room.
Only the bathroom tissue, towels and lotions had been replaced. The exterior comforter had several yellow stains that were about two inches in diameter; and as the comforters were white, this was quite noticeable.
The Jacuzzi had not been cleaned at all. There were several used wet bars of soap left around the Jacuzzi tub. in addition, the tub was partial filled with dirty water.
The Jacuzzi tub was not properly sealed, so parts of the caulking was missing along the sides of the tub.
In addition, towards the top of the shower, caulking was missing or damaged, as you see where parts of the wallpaper/wall was exposed and separated from the Jacuzzi.
As I was tired from my trip. Rather than take another trip down stairs to complain; I cleaned the tub myself and requested several bars of soap. I deceived to wait and see if the bedding would be changed with new sheets and a clean comforter.
After being at the Holiday Inn for 4 days it had not been changed once. I'm aware I could have complained; but properly managed house keeping services are the blame here, and not the front desk person.
With this being said; the breakfast was great, the workout facility was fine also. The front staff was awesome as well as the staff who prepared the morning breakfast. The parking lot areas were well cleaned and I felt quit safe during my stay.
I don't often write regarding my stay, as minor items in my belief should be overlooked as long as your enjoying your stay, but this was no longer the Holiday Inn Express I had become accustom to.
August 14, 2014
Rated 2.0 out of 5.0 by saudak Don't Stay Here
This hotel looked good on the outside, however, room service was below standard. Our rooms were not adequately cleaned on a daily basis and our air conditioner stopped working effectively half way thorugh our stay. It was suposedly serviced, but it still did not work until my husband (who is handy) fixed it! I will never stay at this hotel again.
August 14, 2014
Rated 5.0 out of 5.0 by The Pontif Fine Hotel for the Price
This hotel gives you what you would want and need from a hotel in this price range. I will stay here again on my next trip to Laurinburg.
August 11, 2014