Rated 4.0 out of 5.0 by KK9900 Overall a very good stay
We stayed over the Thanksgiving weekend, and as someone who normally works holidays, I understand the desire to be anywhere but at your job. The front desk and housekeeping staff seemed to treat it as any other day and were excellent all 3 days that we were there. The room was spacious and clean. The bed was comfortable, and the bathroom was sufficiently stocked. I like the complimentary wi-fi and breakfast. the only complaint I could have is that the breakfast was depleted by 7am on Saturday. I believe there were a couple of hockey teams staying at the hotel, so I can see why the food would go quickly. Plus, it's free so... hard to complain too much. Nice job folks. We'll be back.
November 25, 2012
Rated 4.0 out of 5.0 by PaBear Adequate night's lodging
When we arrived the ironing board was set up and there was a Delta claim ticket on the desk. Bed was made and room was otherwise clean. Later when we returned from dinner, I found an open soap in the shower and also a shampoo and conditioner bottle. I also noticed only 1 towel and no facecloths. I went to the desk and explained the situation to the night hostess and she asked I we wanted a different room. I told her no that every thing looked clean but I needed the towel and facecloths which she had someone get for me. She was very apologetic and said she would leave a note for the day manager. Otherwise room was ok, could be improved with a small fridge like many other have that i have stayed at.
November 23, 2012
Rated 4.0 out of 5.0 by DNNM Fitness Center
The hotel is great. Desk staff very helpful. Kitchen staff rarely available. Seen often talking on cell phone in front seating area. The fitness center needs attention. The 2nd treadmill gives off electrical shocks and has broken parts. The elipitical makes loud noise every rotation. The clock needs a battery.
Bottle of water for Platinum member seems demeaning.
November 14, 2012
Rated 2.0 out of 5.0 by NoGo Dismal Breakfast
NOT the standard Holiday Inn Express breakfast - all that was served was scrambled eggs from a few days ago (how do I know they were recycled? They were so dry they were crusty and there were bits of dried bacon/dessicated ham stuck to the top of some of them. No bacon or ham was served the day I was there.) and gravy. That's it - just eggs and gravy. No sausage, no bacon, no ham, just dried eggs and gravy. Not even a biscuit to put the gravy on. There was coffee with 2 kinds of mils and the usual cereals but no bananas, no yogurt.
November 13, 2012
Rated 1.0 out of 5.0 by TeeBee You're Kidding, Right??
I'm a Priority Club Platinum member, and i stay in a lot of Holiday Inns but prefer HI Express because I find them better equipped, usually newer, better beds, and are generally, in my experience superior.
I checked in here on a Tuesday for 4 nights. I was not offered an upgrade. My room, which i booked at HI site, NOT with a cheaper negotiated business rate, was the smallest I've ever seen outside of an older inner city property. The bed was not a King, or even a Queen, but a waay too soft Double. No closet - just an armoire - with 3 hangers. The heater/ac unit was the oldest i've seen - an Amana with inch-long pushbuttons like a TV from the 50's. No bathroom fan. Faucet leaks onto the counter. Tub caulk discolored. Furniture older, some chipped... exactly one chair - desk type. 2 telephones within 8 feet of one another, each listing a different room number - because we use hotel phones so often these days?)
But most egregious of all, NO fridge, and not even a $59 microwave!
I've been to over 2 dozen Hi Express properties - all had fridges and micro's. I looked at the room first and asked the front desk if I could be upgraded to a room with a MicroFridge, she said they have only one microwave in the entire hotel, and "You'll have to wait for my maintenance man to get back and then i'll ask him if there's a fridge available..." No answer on the upgrade request. And not even a reply from her about the fridge that entire night.
I asked another employee at 7:30 the next morning who said the night person was mistaken - they do have these things and she'd get them for me that day. That night, no sign of fridge or micro, no note or message of explanation. Called the desk and the night person again said they do NOT have microwaves but would get me a fridge by 8:00pm. At 8:45 I called again and she said could I wait until 9:30? I said OK, but no fridge, note or message showed up that night either.
Thursday morning i again asked the morning person what was up. She apologized and said she'd make sure it got done that day. That night, lo and behold, i had a fridge that worked, and a microwave that was missing the piece that turns the turntable. I reported it the next day and they said they'd fix or replace it that day. They never did.
The breakfasts were all sparse and there were no forks on two different days - i waited for over 5 minutes, saw lots of people trying to eat eggs with a spoon, and so I had to ask. I was scowled at, but did eventually get a fork. The four places for hot food trays never contained more than 2 items on any of the four days i ate there.
I do not pay essentially rack rate to get this kind of service. You know that first page in the front of the hotel amenities book that has the manager's welcome letter and contact info? That was nowhere to be found. The book was hidden in a drawer too. Not surprising. Absolutely nobody driving this ship, folks!
November 2, 2012
Rated 5.0 out of 5.0 by Foolish Typical superb service!
This motel is efficiently managed and provides the customet care we have grown to expect from Holiday Inn Express. We wouldn't think of over-nighting anywhere else on the road. No glamour, no fuss, just plain comfort and reliability.
October 27, 2012
Rated 5.0 out of 5.0 by twofour6 HI Express N. Andover
Excellent room, staff was friendly breakfast was very good. Will stay there agin next time we visit the area.
October 26, 2012
Rated 5.0 out of 5.0 by kaneb80 A Quality HI Express
I stay at a lot of HI Express hotels (4 in the last 9 days). This one is quality. No complaints. If you're familiar w/ the brand, you get what you expect. If you're not: you get a clean, modern room w/ a free breakfast. And a late checkout if you're a Priority Club member.
I will say generally speaking that I feel a little hassled by the front counter and/or the housecleaning dept when I need a late check-out, even as a Priority Club member. This rubs me the wrong way b/c I know they've got a job to do. But I also could take my money to a less expensive chain.
Well, at this location I didn't have this hassle, which is appreciated.
October 26, 2012
Rated 4.0 out of 5.0 by Soma Clean and Confortable
Easy Access to high
Breakfast was OK but up to Holiday Inn Standard.
Staff were OK but always present at the front Desk
I would go back to this hotel.
October 22, 2012
Rated 5.0 out of 5.0 by Joe37 Great stay
The Holiday Inn Express in Lawrence, MA was a wonderful experience for my husband and I. The hotel is very close to Boston and to Salem. There are also several restaurants near by. The hotel staff was cheerful and very helpful and the breakfast provided offered many different choices. My husband and I were very pleased with the cleanliness of our room and the entire hotel. We would and already have recommended this hotel to our friends. Thank you Holiday Inn!
October 16, 2012
Rated 3.0 out of 5.0 by jh711 The place was fine enough...the shower was awful
The room was fine enough for the price. Double bed wasn't great for two people but again, it was fine. The shower on the other hand...it was a shower with only a handheld shower head. Super annoying way to take a shower.
October 12, 2012
Rated 1.0 out of 5.0 I will never stay at this hotel again
This hotel was in an inconvenient location. Had to drive through two other business parking lots to get to the hotel. There were no luggage carts to move our luggage to our 4th floor room. The staff, Kat, did help look for a cart and did assist in taking our luggage up to our room She was the only bright spot in an otherwise lackluster and disappointing stay, so cudo's for Kat, she was excellent. The other staff members were indifferent, not helpful and unresponsive. There were no microwaves or refrigerators in the rooms, something we have come to look forward to and use. We asked for a refrigerator and the said they had one, but with no carts couldn't move it to the room. We expected to see it the next day, but nope. The linen was of poor quality and the room was subpar. We were very disappointed and don't understand why this hotel retains the holiday inn brand.
October 1, 2012