Rated 4.1 out of 5 by 295
Rated 4.0 out of 5.0 by Bsulli Holiday Inn Lawerenceburg
Staff was not friendly. This was a special weekend and they almost ruined it. The key card access to side doors did not work.
April 21, 2016
Rated 1.0 out of 5.0 by Indybuckeye No Hot Water in Morning
My stay was uneventful until the morning. NO hot water. I let the shower run for 20 minutes and still COLD!!!! When I checked out the person at the front desk said she couldn't help me and that I would have to call and speak with the General Manager. I called the next day and he was unavailable. I left my phone number and am still waiting on my call back.
Terrible customer service. They should have been more pro-active at the front desk as I was not the only one experiencing NO hot water. Would have appreciated a call from them inquiring about room stay. Definitely worst Holiday Inn experience to date.
April 20, 2016
Rated 4.0 out of 5.0 by Verified Reviewer Great breakfast and friendly staff
Mostly a good stay. Worst part for me was the missed wakeup call and the complete lack of electrical outlets around the desk.
April 16, 2016
Rated 4.0 out of 5.0 by MacGuyver's Ghost Friendly staff, standard hotel
This is a pretty standard HIE property. Like the title says, the staff was very nice upon check in, and made a great first impression. The hotel's breakfast area was adequate, if maybe a little cramped. The breakfast was better than the average fare you'd find at a hotel like this. Overall the worst thing about the hotel isn't the hotel's fault: it's next to a decrepit casino, which doesn't give the best impression of the property as you pull up. Turned out to be nothing, but I was a little unsure before I went inside.
April 11, 2016
Rated 1.0 out of 5.0 by TJStraaveler Poor customer service
When we went to check in, I had to wait for 10 minutes at the desk before someone came out to help. AFTER getting all checked in I was told our room had no hot water and there would be no discount because all of the area hotels were booked and we had no choices to leave to.
The fire alarm went off 4 times during the night.
At check out no apology and no compensation.
The very worst Holiday Inn experience I have ever had.
April 11, 2016
Rated 5.0 out of 5.0 by Smiths2003 Highly recommended
Excellent room and amenities. Great breakfast makes the stay a great value for family.
March 28, 2016
Rated 5.0 out of 5.0 by roaaa business overnight stay
would highly recommend this hotel to stay. Will book a room here again if visiting this city for business or pleasure trip.
March 20, 2016
Rated 4.0 out of 5.0 by rareblu Comfortable bed and friendly staff
We stayed overnight on the way to Tennessee so we could go to the casino. The bed was comfy. Water was too cold in the shower though. It barely got warm. Other than that, our stay was nice. Room is very accomodating. was nice to have the mini fridge and microwave
March 16, 2016