Rated 4.6 out of 5 by 35
Rated 5.0 out of 5.0 by TravelersAfar Welcome site after long long drive
Front Staff was excellent considering the hour we arrived that night. She was extremely helpful and was able to answer questions and give directions and provide maps to where we wanted to go in the morning.
After good night's sleep, we started out early once again and she was still on duty and as energetic and as helpful as ever. Can't say enough about your staff.
July 19, 2014
Rated 2.0 out of 5.0 by Bobo100 Below IHG Standards
We had stayed in this IHG property in the past, but were saddened by the degradation of the facility condition and hospitality levels. The room condition was well below HIE standards, as was the WiFi (abysmal), breakfast (supplies not replenished in a timely way), and front desk customer service delivery (inept or ineffective). The only bright spot was the cleaning staff. They should serve as models and instructors to the front desk and managerial staff! Our window leaked miserably during a summer storm, and bore signs of long term disrepair (see attached photo). Tiles fell off the wall in the bathroom. The hair dryer had but one speed...our friend's fell off completely (again, see photos)! The front desk staff were utterly non-responsive when these problems and suggestions were brought to their attention. The general manager-- when she finally arrived for work on Monday afternoon -- seemed nonplussed by our complaints and failed to honor her hotel's promise of " 100 percent satisfaction or money returned." Unbelievable! The breakfast was below standard and not replenished in a timely manner. The WiFi was the worst of any hotel in which we've stayed!
We strongly recommend you stay at another hotel nearby; if you must stay in LeMars. We are thoroughly disappointed in the LeMars HIE and their management.
July 1, 2014
Rated 5.0 out of 5.0 by NW Iowa traveler Newer hotel, great staff and nice room
Excellent service and friendly staff at this hotel. Very quiet and easy access. Close to restaurant options. Great complimentary internet. Warmer colors on the paint and more lighting in the room would improve the overall feel of the room.
June 30, 2014
Rated 5.0 out of 5.0 by MR208 Comfortable bed and great service
Hotel staff was FANTASTIC!!! Comfortable bed and great service. Staff was so very friendly
June 29, 2014
Rated 5.0 out of 5.0 by lady1995 a great breakfast to start you day,very generous room size
you begin each day with a great selection of both hot and cold food choices, in a comfortable great/breakfast room. The attendant was very helpful, cleaned tables quickly and made GREAT COFFEE. The room in generous in size, and with a desk and plenty of electrical outlets, makes for a comfortable space when relaxing. There was a great restaurant just a short walk from the front door, and Walmart was only a block away for anything I may have forgotten.
Will definately stay again when in the area. Price was very good for the size of the rooms and amenities available.
June 25, 2014
Rated 4.0 out of 5.0 by Dnna LeMars Holiday Inn Express - Good hotel, overpriced
Overall it meets the expectations of a Holiday Inn Express. It is just over priced for the area, hotel chain and amenities it provides.
June 25, 2014
Rated 5.0 out of 5.0 by carjoys A pleasant stay and a room with a view.
I enjoyed the view of the countryside out of my window. In fact, I enjoyed everything about my stay and will hope to be back.
June 24, 2014
Rated 5.0 out of 5.0 by Danucci Comfortable bed and great breakfasts.
This hotel was very clean and conveniently located. There is an excellent dinner club next door that is open for lunches as well as dinners with a large menu of delicious entres and desserts. It is also very close to a grocery store and other businesses where one can buy anything you need or forgot to bring. The staff was friendly and helpful. The breakfast had an extensive array of choices, cooked to perfection, and the food just kept coming. The sweet woman who cooked as well as served deserved to be tipped she was so good at her job! We will stay at this hotel every time we come to LeMars and will suggest it to others. Bravo!
June 19, 2014