Rated 4.6 out of 5 by 41
Rated 5.0 out of 5.0 by Truck great
A great place to stay but a little pricey.. This is the last time I will ever do one of these surveys. I stay at HI because they offer points.
August 24, 2014
Rated 5.0 out of 5.0 by Cbt265 Comfortable stay
The room was clean, quite, and the staff were great. The breakfast in the morning was good, with pancakes and biscuits and gravy. The hotel is overall a very nice place to stay.
August 19, 2014
Rated 5.0 out of 5.0 by mjdg Great Service
The hotel is not a "fancy" Holiday Inn, but it is very clean and service is excellent.
August 18, 2014
Rated 3.0 out of 5.0 by nodak126 Great location
The hotel was nicely appointed but our room lacked cleanliness. The breakfast room was beautiful and provided a relaxing environment for reading or visiting.
The guest laundry room contained only one washer and one dryer and the desk staff was unable to provide detergent. The clerk was able to provide directions to a laundromat down the road.
August 18, 2014
Rated 5.0 out of 5.0 by Mark33! Business
Very nice hotel with helpful staff. My room was clean and the work out room was also nice and clean.
August 14, 2014
Rated 5.0 out of 5.0 by Joesephe Excellent Hotel
This has to be the best hotel in Le Mars Iowa. From the moment we walked in it was a nice atmosphere and the staff was so nice. My only knock is that we were there for a reunion and the Ride Across Iowa bike event was starting so it made the prices go up.
July 23, 2014
Rated 5.0 out of 5.0 by TravelersAfar Welcome site after long long drive
Front Staff was excellent considering the hour we arrived that night. She was extremely helpful and was able to answer questions and give directions and provide maps to where we wanted to go in the morning.
After good night's sleep, we started out early once again and she was still on duty and as energetic and as helpful as ever. Can't say enough about your staff.
July 19, 2014
Rated 2.0 out of 5.0 by Bobo100 Below IHG Standards
We had stayed in this IHG property in the past, but were saddened by the degradation of the facility condition and hospitality levels. The room condition was well below HIE standards, as was the WiFi (abysmal), breakfast (supplies not replenished in a timely way), and front desk customer service delivery (inept or ineffective). The only bright spot was the cleaning staff. They should serve as models and instructors to the front desk and managerial staff! Our window leaked miserably during a summer storm, and bore signs of long term disrepair (see attached photo). Tiles fell off the wall in the bathroom. The hair dryer had but one speed...our friend's fell off completely (again, see photos)! The front desk staff were utterly non-responsive when these problems and suggestions were brought to their attention. The general manager-- when she finally arrived for work on Monday afternoon -- seemed nonplussed by our complaints and failed to honor her hotel's promise of " 100 percent satisfaction or money returned." Unbelievable! The breakfast was below standard and not replenished in a timely manner. The WiFi was the worst of any hotel in which we've stayed!
We strongly recommend you stay at another hotel nearby; if you must stay in LeMars. We are thoroughly disappointed in the LeMars HIE and their management.
July 1, 2014