Rated 4.9 out of 5 by 15
Rated 5.0 out of 5.0 by JJTravelsTheMidwest Fantastic Experience....makes a traveler feel at home
I usually spend 10 nights a month on the road, many nights spent at HIExpress properties, this hotel is by far the most memorable stay I've had at HI and HIExpress hotels. The facility is very well maintained, there is a service focused attitude that sets this hotel apart from it's peers and it's competition. It is a true joy to stay a hotel that wants you to stay at their hotel, treats you as a valued guest, and seems to want nothing more than for you to be so satisfied that you will want to come back again and again. Well done HIExpress-LeMars, you make road life less stressful and staying with you feels like being at home.
January 15, 2013
Rated 5.0 out of 5.0 by Mamaof4 Nice facility with nice staff
This was our first visit to this facility. Our room was spacious, clean and comfortable. When we found that the sheets for the pullout couch bed were incorrect, one of the housekeeping staff immediately brought new sheets for us. The breakfast person was very friendly and kept the area neat and tidy. We will return here again. Thank you!
January 3, 2013
Rated 5.0 out of 5.0 by Dan12 Great Service
Everything was great with the stay and when we asked for something it was at the room in 5 minutes.
January 2, 2013
Rated 5.0 out of 5.0 by MrWonderful Friendly staff and clean comfortable beds
I have stayed at this property several times in the last 6 month, and everytime I check in or call to make a reseveration they call me by name and make me feel very important.
The staff is fully engaged in making all their guest feel at home. I am in the sales industry and the staff at this property demonstrates every day what GREAT customer service should look like.
December 14, 2012
Rated 5.0 out of 5.0 by gdub309 Great Customer Experience
The staff at this property truly works to ensure that each guest's stay is enjoyable, comfortable and worth the money spent. You can relax and the environment that is created is as close to being "at home" as possible when on the road. Everyone is always smiling and genuinely happy to have you as a guest and be able to serve you. Always look forward to my next visit.
December 12, 2012
Rated 5.0 out of 5.0 by Hometown Comfortable and Quiet
It's nice coming back to our home town for a visit knowing we have a great place to stay.
November 30, 2012
Rated 5.0 out of 5.0 Great Service by a working GM
When checking in, the person at the front desk provided the best experience I have ever had at a HIExpress. Once the process was completed, I asked for the rep's name and she said to me "I am ____, here is my card." I looked at the business card, it turns out she was the GM! I inquired as to why she was checking in guests and was told that at this property, she pretty much has to do everything that she asks any of her staff to do. Quite welcome to hear that her title hasn't gone to her head
October 6, 2012