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Rated 4.3 out of 5 by 140 reviewers.
Rated 5.0 out of 5.0 by Great Stay Had a great stay would recommeneded. If i was visiting again i would stay in the Holiday. Whenever i travel i stay at the Holiday Inn Express. I have an rewards card will stay more often. December 17, 2014
Rated 5.0 out of 5.0 by Great Service/Projessional Staff My stay at the Holiday Inn Express Lebanon was great. Was there 2 nights for business, the room was clean, bed comfortable, service great, and staff very professional and helpful. December 5, 2014
Rated 3.0 out of 5.0 by Issues I have stayed at many Holiday Inn Expresses. However this the first time I have had any issues. The bathroom had mold on the sink, and the fan in the bathroom never worked. The front desk staff did not seem as if they really wanted to help the guest. I had brought issues up and was told oh we will give you a thousand extra points. This does not solve the problem. Customer service representatives should be more willing to help the guest and if they can't then they manager should be made aware. On another occasion I went down and informed that the light in the bathroom was out. The response was hit the reset button for the hairdryer, if that doesn't work come back down. What?! I have worked in customer service for many years, this is how you lose customers. We will be coming back to this area in 6 months and I am thinking about making other arrangements and staying elsewhere. December 3, 2014
Rated 5.0 out of 5.0 by Bed was very comfortable. Staff was very friendly and was very helpful. The room was clean. November 18, 2014
Rated 5.0 out of 5.0 by comfortable bed This is a great place for stopover when traveling. The rooms are comfortable, the breakfast is great November 16, 2014
Rated 5.0 out of 5.0 by Great Hotel and Location Traveling east or west on I-40? Avoid the hustle and bustle and the cost of Nashville and get out into a little more rural Tennessee (but still a short drive to Nashville if that is your desire). Like most HIE's, great accomodations, great staff, clean and comfortable and the hotel's breakfast room/lounge looks out over a wooded coutryside (the best breakfast view I have ever had in any hotel along an interstate). And as always great breakfast. Highly recommend this hotel when traveling through TN November 14, 2014
Rated 5.0 out of 5.0 by comfortable bed friendly service Was a very friendly and helpful person at the check in desk. Room clean and comfortable. November 13, 2014
Rated 4.0 out of 5.0 by A little overpriced I called about an hour before our arrival to make reservations. First, I considered price was too high for our usual stay, but we had been traveling all day and did not wish to go any farther. I don't remember if we were offered a King Bed or not, but if we were it was a Handicapped room. As we did not need this, I opted for 2 queen beds. Bed farthest from AC/heating unit had dip in mattress center, making it appear very uncomfortable. I did not eat breakfast in the dining area, but enjoyed the coffee. However, my husband ate breakfast and said it was as good as usual at HI. Because we make the trip to November 10, 2014
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