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Rated 4.3 out of 5 by 142 reviewers.
Rated 5.0 out of 5.0 by Comfortable Hotel This is a comfortable hotel with friendly staff. The breakfast was great and enjoyed the indoor pool. We had a problem with our TV and it was fixed immediately. December 22, 2014
Rated 5.0 out of 5.0 by Awesome Hotel This hotel is always a pleasure to stay at. Hotel staff are always very nice and hotel is always clean and welcoming December 18, 2014
Rated 5.0 out of 5.0 by Great Stay Had a great stay would recommeneded. If i was visiting again i would stay in the Holiday. Whenever i travel i stay at the Holiday Inn Express. I have an rewards card will stay more often. December 17, 2014
Rated 5.0 out of 5.0 by Great Service/Projessional Staff My stay at the Holiday Inn Express Lebanon was great. Was there 2 nights for business, the room was clean, bed comfortable, service great, and staff very professional and helpful. December 5, 2014
Rated 3.0 out of 5.0 by Issues I have stayed at many Holiday Inn Expresses. However this the first time I have had any issues. The bathroom had mold on the sink, and the fan in the bathroom never worked. The front desk staff did not seem as if they really wanted to help the guest. I had brought issues up and was told oh we will give you a thousand extra points. This does not solve the problem. Customer service representatives should be more willing to help the guest and if they can't then they manager should be made aware. On another occasion I went down and informed that the light in the bathroom was out. The response was hit the reset button for the hairdryer, if that doesn't work come back down. What?! I have worked in customer service for many years, this is how you lose customers. We will be coming back to this area in 6 months and I am thinking about making other arrangements and staying elsewhere. December 3, 2014
Rated 5.0 out of 5.0 by Bed was very comfortable. Staff was very friendly and was very helpful. The room was clean. November 18, 2014
Rated 5.0 out of 5.0 by comfortable bed This is a great place for stopover when traveling. The rooms are comfortable, the breakfast is great November 16, 2014
Rated 5.0 out of 5.0 by Great Hotel and Location Traveling east or west on I-40? Avoid the hustle and bustle and the cost of Nashville and get out into a little more rural Tennessee (but still a short drive to Nashville if that is your desire). Like most HIE's, great accomodations, great staff, clean and comfortable and the hotel's breakfast room/lounge looks out over a wooded coutryside (the best breakfast view I have ever had in any hotel along an interstate). And as always great breakfast. Highly recommend this hotel when traveling through TN November 14, 2014
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