Rated 4.0 out of 5.0 by Hwystar Holiday Inn, My Home Away from Home
I spent 11 nights at Holiday Inn properties on this trip. Stopped in Lebanon for two nights when passing through heading north, then another two nights the next week on my way back south. Each stay was nice.
The most important amminity for me at any hotel is a clean room. I must say the room on my second staty was the best of any of the other 6 hotels I stayed at this trip. Please share my gratitude with your housekeeping staff. I was in rm 512 on 3/13 and 3/14.
My only disappointment is as a priority club platinum member I was not offered a room upgrade from a double room for either stay. Even on my second stay when the customer behind me was turned away because she needed a double room and the only room available was a king suite. Thinking back I have never been offered a room upgrade at this facility.
March 21, 2013
Rated 5.0 out of 5.0 by Nanofoybean Always Excellent
My wife and I have stayed here around ten times in the last eighteen months, so we can attest to the consistency of this location. We've simply never had any issues. Always clean, everything in working order, and a nice quiet night's rest.
February 28, 2013
Rated 5.0 out of 5.0 by Lwegz Friendly staff and very clean hotel
We stopped during our long distance travels to rest. With no reservation they had us checked in and comfortable in no time. The hotel was very clean and the staff was very friendly. They made us feel right at home.
February 24, 2013
Rated 3.0 out of 5.0 by PCMember09 Not typical of HI Express
The girl at the front desk was absolutely rude to us at check-in. While I was still in the lobby area throughout the evening, every phone call she was on exhibited the same customer dis-service attitude. One person in my group had a cold room and could not get the heating system to come on. When the call was made to the front desk, it was another opportunity for rudeness and making the guest feel less than served.
Breakfast was poor as compared other other HI Express properties. You could have broken a window with the items being called biscuits. The breakfast area staff never spoke.
The front desk was friendly on the way out. It was a little too late by then.
February 12, 2013
Rated 5.0 out of 5.0 by Terry55 Great stay for the night!
We were on a long trip across country. This was our 3rd night staying in the Holiday Inn Express and it was great! Clean room, comfortable beds and a nice shower. I would recommend staying here if you are in town. Breakfast was basic.
February 10, 2013
Rated 5.0 out of 5.0 by Mikey0711 One of the best Holiday Inn Express experiences
The room was clean and comfortable. The staff was great. The breakfast was excellent. This HI Express did not disappoint. I wish all were maintained at this standard and I would stay at this brand more.
January 30, 2013
Rated 5.0 out of 5.0 by grannyloveshergirls Great Get away
Took my 3 grandgirls for a night with granny, we swam, ate pizza in the room,watched movies, Had a great time. The staff was so friendly .
They are already asking when we can go back again.
January 28, 2013
Rated 2.0 out of 5.0 by Traveller123456 Unimpressed
I stay at Holiday Inns all over. This one is too high priced and the desk staff was rude.
January 15, 2013
Rated 3.0 out of 5.0 by Jazzy55 Problems with check in
Experience some problems at check in. After a breif email to management. All problems were resolved!!! I would recommend this hotel...
January 10, 2013
Rated 3.0 out of 5.0 by Robol Not a good experience
1. Not enough light in bathroom - way too dark.
2. Strange aroma on 3rd floor in the evening I checked-in.
November 19, 2012
Rated 5.0 out of 5.0 by atty Excellent hotel
I stay in hotels all the time for my job. I stay here at the Lebanon Holiday Inn Express at least once a month. The staff is extremely friendly - from the front desk to the breakfast staff to the housekeeping staff, everyone is very nice. The accomodations are always very clean. The location is also great - easily accessible to and from the interstate, and in a very safe area.
November 14, 2012
Rated 5.0 out of 5.0 by TennesseeBoundnow Great hotel -really clean and excellent friendly service
We have stayed in this hotel for several days at a time twice now within the last year. We have traveled to this area to visit family. The hotel is exceptionally clean which is important to us. The staff and the service has always been extremely friendly. They go out of their way to make your stay great. The hotel is right off the interstate exit and easy to find. There are plenty of restaurants within minutes of the hotel also so everything you need is right there. When we travel to this area this will be the hotel we always stay at. I would highly recommend it. No noise from interstate and slept great each time.
November 12, 2012
Rated 3.0 out of 5.0 by sam67 needs improvement
Beds mattress need to be replaced, Pillows we too soft. Your staff on the front desk need better training, phone skills a must !!
October 12, 2012