Rated 4.2 out of 5 by 67
Rated 3.0 out of 5.0 by melni Check in slow
Ridiculous long wait to check in, made more annoying by the second employee who, after checking in one guest, informed us that her coworker would help us in a minute. She then spent the next 10 minutes wandering around doing various busy work like cleaning out the cabinet under the desk. We were the only ones with actual reservations so our actual check in was quite quick which she would have known had she let me speak. I really enjoyed watching them offer the two who checked in before us as well as the man who walked in the door behind us bottled water without offering us anything. As Rewards Club members, usually a water and snack are offered but we were barely told our room number. Room was adequate; nothing exciting. It was fine for sleeping in but if I'm in the area again I will look elsewhere. Breakfast was standard Holiday Inn fare and attendants worked hard to keep the area stocked and clean.
July 2, 2013
Rated 5.0 out of 5.0 by JMastor Wonderful service
Staff was VERY accommodating with some administrative issues I had. Rooms were clean, quite and comfortable. Missed refill of room coffee 2 days of 3...no hard feelings tho. Staff brought up to room on day 2.
June 20, 2013
Rated 5.0 out of 5.0 by MikeC59 Good location
Property is in good shape and all the areas I saw were clean. Staff appears to be efficient in my dealings with them.
June 19, 2013
Rated 1.0 out of 5.0 by whatnext1966 Terrible Customer Service
The assistant manager was not nice. I had a special needs group checking in and I move people around so they can be by their staff. The assistant manager did not like this. She had someone else help check me in, who by the way had better customer service than the assistant manager Penny.They made a mistake on the number of beds we needed. They thought one of the rooms was a suite and it was not. They gave us another room with one bed. We were out and about with our group the next day and when we returned they had moved the person's belongings in the room without letting us know. They threw stuff in her suitcase and wrinkled a picture and papers.The person in the room had her stuff out of her suitcase as we did not know that they were making us move. That is disrespectful.The person felt violated.They said that the room was sold and they were sold out of rooms so they found a rollaway and moved it into another room for this person.Some other staff at this hotel was nice to the group, but Penny was blaming the lack of shortage of a bed on the tour leader as the room list was changed.It does not matter if the list is changed it is still the same number of beds. Penny just did not have any good southern hospitality.
June 16, 2013
Rated 3.0 out of 5.0 by Emily2013 Family Situation
My daughter was meeting me at the Holiday Inn Express in Lebabnon. I was driving from Austin, TX and she was driving from Washington, DC. I made the reservations ahead of time.
She arrived at the hotel before I did. She was not allowed to check in because I wasn't there yet. They made her put the room on her credit card. I called to confirm and to give them permission to go ahead and charge my credit card to allow her to check in. They wanted me to fax them an authorization form. I was driving and could not fax them. They would not do so without charging her credit card.
My daughter did not have the money to pay for the hotel, and I had to reimburse her afterward. This charge was a huge inconvenience for my daughter.
I am totally disappointed in the service.
June 15, 2013
Rated 5.0 out of 5.0 by RobtH Where your satisfaction is their Priority.
I arrived late in the evening after a long drive from Moore, OK. It had been a long drive and I need a good nights sleep. I gave the young lady behind the counter my Priority Club number and she noted the emblem on my windbreaker of the entity that I'm associated with. Without any prompting on my part this wonderful staff member provided me with the government rate and also provided me with a room upgrade. Great place to stay if you are traveling in that area!
June 6, 2013
Rated 5.0 out of 5.0 by hammy41 A distressed late arrival.
The manager was most accommodating and received us late, putting us into a lovely suite. 4 stars
Your service on the phone was really great. There was a mix up in reservations with Memphis instead of Nashville and she resolved the issue most efficiently. She then got us excellent accommodation in Nashville. All this at 11pm at night. Great work.
We had to go east to escape the Tornado Alley in OK and MO so we ended up in TN late. Much appreciated.
May 23, 2013
Rated 5.0 out of 5.0 by Bowtiebiker2 Great Stay!
Wonderful stay. Comfortable, no issues at all, which is certainly what is expected.
May 19, 2013
Rated 5.0 out of 5.0 by Limabean Great Hotel
Location was great with other restaurants located close by. Very clean
April 16, 2013
Rated 5.0 out of 5.0 by Faye42 Great place to stay with inside pool....
Heading back from Tenn road trip with my granddaughter to NC, we decided to stay in a HIE with a pool. She had the pool to herself and just loved it.
April 10, 2013
Rated 4.0 out of 5.0 by beachesandboats Comfortable bed but noisy hotel
Overall clean room with good bed, but the noise in the lobby area was excessive. I mentioned when I arrived and again later. I finally asked a third time and staff agreed to ask guests to quiet down. Breakfast was good but not exceptional. This was our last night on the road after 6 weeks of hotel stays and was not a memorable experience.
Additionally, when I made the reservation, I had no idea I would have to drive 20 miles out of my way to get to the hotel (plus 20 miles back in the morning). Poor experience with telephone reservations.
April 6, 2013
Rated 5.0 out of 5.0 by pwms P Williams
We stopped at this location after midnight and was greeted by a very cordial manager/front desk clerk. He was very accomodating to our requests at this late hour. The bed was one of the most comfortable, as well as the complete room. Our short stay was most enjoyable and I would highly recommend this location to others.
April 4, 2013
Rated 5.0 out of 5.0 by Ddwyer99 Great staff
Friendly greeting... Great personality at front desk. Made the welcome enjoyable.
April 4, 2013
Rated 5.0 out of 5.0 by slti230 Clean atmosphere and the General Manager was awesome!
I had previously stayed at this property and found the iron attached to the ironing board. This was difficult to maneuver. I complained to the front desk. The General Manager called me and said she would be making changes. The next week I found the iron detached. Kudos to Ms. Patel for listening and following through with what a frequent traveler needs. I would also like to mention Jean & Helga, kitchen staff, do an excellent job and make you feel at home in their kitchen. The property has always been very clean, typical of Holiday Inn standards.
April 3, 2013
Rated 4.0 out of 5.0 by Theresa1967 Clean
We enjoyed our stay here. It was very clean. Employees were nice as can be. They answer all our questions that we had. I love the big bath room the most. We had double beds and they were very comfortable.
April 1, 2013
Rated 3.0 out of 5.0 by Ricosmo Double charge
Stayed here and used my rewards points to reserve and pay for room. Was told by lady who checked us in she needed a credit card for incidentals. Found out later in the week after staying there I was charged for the room in rewards points AND on my credit card. A call yielded a a "I see you were charged and used points, but I will need authorization from my manager response when I called.". All was eventually resolved or so I was was told, we shall see. Just not up for my wife having a fit when she saw I was charged for the room while we were still on vacation which put her and consequently me in a bad mood for the balance of our spring break.
March 29, 2013
Rated 4.0 out of 5.0 by Hwystar Holiday Inn, My Home Away from Home
I spent 11 nights at Holiday Inn properties on this trip. Stopped in Lebanon for two nights when passing through heading north, then another two nights the next week on my way back south. Each stay was nice.
The most important amminity for me at any hotel is a clean room. I must say the room on my second staty was the best of any of the other 6 hotels I stayed at this trip. Please share my gratitude with your housekeeping staff. I was in rm 512 on 3/13 and 3/14.
My only disappointment is as a priority club platinum member I was not offered a room upgrade from a double room for either stay. Even on my second stay when the customer behind me was turned away because she needed a double room and the only room available was a king suite. Thinking back I have never been offered a room upgrade at this facility.
March 21, 2013
Rated 5.0 out of 5.0 by Nanofoybean Always Excellent
My wife and I have stayed here around ten times in the last eighteen months, so we can attest to the consistency of this location. We've simply never had any issues. Always clean, everything in working order, and a nice quiet night's rest.
February 28, 2013
Rated 5.0 out of 5.0 by Lwegz Friendly staff and very clean hotel
We stopped during our long distance travels to rest. With no reservation they had us checked in and comfortable in no time. The hotel was very clean and the staff was very friendly. They made us feel right at home.
February 24, 2013
Rated 3.0 out of 5.0 by PCMember09 Not typical of HI Express
The girl at the front desk was absolutely rude to us at check-in. While I was still in the lobby area throughout the evening, every phone call she was on exhibited the same customer dis-service attitude. One person in my group had a cold room and could not get the heating system to come on. When the call was made to the front desk, it was another opportunity for rudeness and making the guest feel less than served.
Breakfast was poor as compared other other HI Express properties. You could have broken a window with the items being called biscuits. The breakfast area staff never spoke.
The front desk was friendly on the way out. It was a little too late by then.
February 12, 2013
Rated 5.0 out of 5.0 by Terry55 Great stay for the night!
We were on a long trip across country. This was our 3rd night staying in the Holiday Inn Express and it was great! Clean room, comfortable beds and a nice shower. I would recommend staying here if you are in town. Breakfast was basic.
February 10, 2013
Rated 5.0 out of 5.0 by Mikey0711 One of the best Holiday Inn Express experiences
The room was clean and comfortable. The staff was great. The breakfast was excellent. This HI Express did not disappoint. I wish all were maintained at this standard and I would stay at this brand more.
January 30, 2013
Rated 5.0 out of 5.0 by grannyloveshergirls Great Get away
Took my 3 grandgirls for a night with granny, we swam, ate pizza in the room,watched movies, Had a great time. The staff was so friendly .
They are already asking when we can go back again.
January 28, 2013
Rated 2.0 out of 5.0 by Traveller123456 Unimpressed
I stay at Holiday Inns all over. This one is too high priced and the desk staff was rude.
January 15, 2013
Rated 3.0 out of 5.0 by Jazzy55 Problems with check in
Experience some problems at check in. After a breif email to management. All problems were resolved!!! I would recommend this hotel...
January 10, 2013
Rated 3.0 out of 5.0 by Robol Not a good experience
1. Not enough light in bathroom - way too dark.
2. Strange aroma on 3rd floor in the evening I checked-in.
November 19, 2012
Rated 5.0 out of 5.0 by atty Excellent hotel
I stay in hotels all the time for my job. I stay here at the Lebanon Holiday Inn Express at least once a month. The staff is extremely friendly - from the front desk to the breakfast staff to the housekeeping staff, everyone is very nice. The accomodations are always very clean. The location is also great - easily accessible to and from the interstate, and in a very safe area.
November 14, 2012
Rated 5.0 out of 5.0 by TennesseeBoundnow Great hotel -really clean and excellent friendly service
We have stayed in this hotel for several days at a time twice now within the last year. We have traveled to this area to visit family. The hotel is exceptionally clean which is important to us. The staff and the service has always been extremely friendly. They go out of their way to make your stay great. The hotel is right off the interstate exit and easy to find. There are plenty of restaurants within minutes of the hotel also so everything you need is right there. When we travel to this area this will be the hotel we always stay at. I would highly recommend it. No noise from interstate and slept great each time.
November 12, 2012
Rated 3.0 out of 5.0 by sam67 needs improvement
Beds mattress need to be replaced, Pillows we too soft. Your staff on the front desk need better training, phone skills a must !!
October 12, 2012