Rated 4.2 out of 5 by 92
Rated 5.0 out of 5.0 by VA Traveler 14 Friendly Staff and Great Service
What a friendly staff. Great service was given by all. However, Dee, at the front desk, was phenomenal. When I checked in, there were several guests in line. Some were complaining about the wait, but Dee was efficient, friendly and never lost her smile.
My luggage did not arrive until the next morning and Dee made sure I had basic toiletries. Throughout my stay I observed her great customer service skills.
She made me feel like a VIP.
July 20, 2014
Rated 3.0 out of 5.0 by cmraiti Friendly Staff, Poor Soundproofing
As always, the staff at HIE was friendly, helpful and professional. The room was clean, and the amenities were modern and comfortable. The room was not very sound proof, however, and the teenaged girls next door stayed up chatting and laughing loudly. Their ruckus woke me up several times from 11PM until 1:30AM. I expected a quieter room and had hoped for a better night's sleep. The breakfast buffet was ok, but the eggs seemed unnatural and healthy choices seemed a bit lacking.
July 15, 2014
Rated 2.0 out of 5.0 by KimberlyE First time bad stay
I am at your property at least twice a month and this stay was the worst by far. I had a team of girls staying across from my room who were extremely loud and obnoxious. I called and complained twice. They were going back and forth between rooms slamming doors (rooms 206 and 207). I even asked them to stop. When they saw my room number they crank called my room twice. Calling the front desk did no good. I should have had the Lebanon police get involved. They finally got quiet around 12:30am. It was quite disturbing, especially when I had to get up for work at 5:15am. When I spoke to Kyle the next morning he was very apologetic and said that if he was working that night, he would have had the police there. I have never had such an experience at your hotel. My company and I stay there frequently and this was not the experience I expected. I hope this never happens again!
July 14, 2014