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Rated 4.2 out of 5 by 141 reviewers.
Rated 2.0 out of 5.0 by Problems checking in at Lebanon The first two rooms we were assigned to appeared to be occupied. I believe the actual situation was that they were not completely cleaned and cleaned as though the previous guests were continuing to stay. The desk clerk was very apologetic and even checked the room before assigning us a third room. The reason seems to be that half of the housekeeping staff did not show up for work that day. The next morning breakfast was late because the person who fixed breakfast did not show up and the manager had to fix the meal and he was late to work also. Once we were settled the room it as good as exacted and comfortable. But there was a bit concern about our security with the confusion over room assignments. The desk clerk needs commended for his handling of a difficult situation. April 15, 2015
Rated 4.0 out of 5.0 by appearance of lobby If we stay there again I am sure all the walls will be finished with the refurbishing. We just happened to stay there when the molding and some wallpaper were being torn off. So our initial impression was not so good. April 15, 2015
Rated 5.0 out of 5.0 by Final Four destination Stayed here for the NCAA Final Four. Nice place, clean, friendly staff. Would stay here again if we are ever in the area. April 11, 2015
Rated 5.0 out of 5.0 by Great Hotel - concerend about earlier email We had a great experience at this hotel, and would certainly stay again. April 10, 2015
Rated 2.0 out of 5.0 by March Madness Wanted to watch the Wisconsin Badgers play on the 22nd. It was on TruTV. This property shows that they have it on the channel guide along with a few other channels, "like HBO." They did not! I have stayed and used my award points at this property and it has been the same thing every time. I have not had a problem with their cable hook up till I wanted to see the Badger game. TruTV is normally free for home cable. Why can't a hotel get it or HBO. March 26, 2015
Rated 5.0 out of 5.0 by Great Place to Stay I think this is one of the cleanest Hotels ever, They work hard to keep it up to date and clean in every area March 25, 2015
Rated 3.0 out of 5.0 by remodeling made this stay unpleseant This visit could have been great/excellent if it wasnt for the contruction. they would have contated their guests before hand. the pool, spa, and fitness center were closed the only night we stayed. Several people canceled their reservations all together because of that. March 19, 2015
Rated 3.0 out of 5.0 by Poor support Hotel itself was as I would expect. However, non-functioning TV was not expected. Non-answered front desk was not expected. Non-caring person at checkout was not expected. March 3, 2015
  • 2015-04-17T12:43:52.470-05:00
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  • loc_en_US, sid_LYYBN, prod, sort_default
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