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Rated 4.1 out of 5 by 104 reviewers.
Rated 3.0 out of 5.0 by Comfortable bed......poor cleaning....request not considered! Nice, newer hotel. However, the room was not thoroughly cleaned. We found a saturated wet mark (I don't want to know what that was!) on our ottoman. Luckily we did not sit on it, but it was deeply saturated so we never used the ottoman while we stayed there. The nightstand next to the bed had ring marks on it from someone's cup or can. I would have hoped the nightstand would have been cleaned each time the room was cleaned! We had requested a room on the side of the hotel AWAY from the expressway, but we were given a room ON the side of the expressway. When we asked if they even saw our request, they said they do see it but can't guarantee those requests since the hotel was sold out. When we said we made our reservations, months in advance they told us they make room assignments the night before. So they must have had more than 50% of reservations that made the same request of not wanting the expressway side room!! Highly unlikely!! So we had a comfortable bed, but a hard time sleeping with all the traffic noise even though we ran the room fan for some white noise! That's uncalled for! October 18, 2014
Rated 3.0 out of 5.0 by Weekend Stay Upon check-in the staff was not very friendly or even acknowledged we were club members. We had to ask for our bonus points/snack as it was not offered. The check in process was easy. The swimming pool was nice for my son. The breakfast was sub standard as the breakfast bar was not being replenished and the staff for that area was nowhere to be found for 20 minutes. Other guests had similar problems and were told the breakfast was closing down. It was 10:20 a.m. and there was still open time for the breakfast. Not very customer friendly in this area. The rooms were nice and pretty acceptable. No real issues in there. October 15, 2014
Rated 4.0 out of 5.0 by Hotel in Lebanon Holiday Inn Express is one of my favored motels. I was not at all disappointed in this facility. The room, bathroom, lobby were all clean and attractive. I was not impress and actually disappointed in the breakfast offering. Just did not look appetizing. October 14, 2014
Rated 1.0 out of 5.0 by Loud constant interstate semi-trailer traffic noise disrupted sleep Loud constant interstate semi-trailer traffic noise disrupted sleep, pretty much ruining the experience. Will never again stay at a Holiday Inn near an interstate highway. October 14, 2014
Rated 5.0 out of 5.0 by Past use of internet to book room. In the past it was easy to book over the internet. I think your efforts to improve internet booking has made it more difficult. For example when booking this room I first received quotes from other motels in Indianapolis 20 miles away. I knew what I wanted and got routed to this other location. I had to call in and have a clerk book it for me. Simplify the quoting process the way it was a couple years ago. October 9, 2014
Rated 5.0 out of 5.0 by Great breakfast and great room The lady that fixes the breakfast is great. Very friendly and job well done. I will stay there again if for no other reason than her, but overall the whole staff was good. October 7, 2014
Rated 4.0 out of 5.0 by On the I NW of Indy They could do a lot better on all counts. The pool is in the lobby. The breakfast is full of grease and oil. Everything should be upgraded. October 6, 2014
Rated 5.0 out of 5.0 by accessible location Great location to interstate and restaurants Bed and pillows were very comfortable. I enjoyed the microwave and refrigerator in the room. .The desk staff was very accommodating. October 5, 2014
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