Rated 4.3 out of 5 by 246
Rated 5.0 out of 5.0 by koabzee Holiday Inn Express, Lebanon, IN
I have already commented on the heat/ac unit going out on me. The Staff/Management were extremely prompt and efficiently corrected the problem to my 100% satisfaction.
June 15, 2016
Rated 3.0 out of 5.0 by magpie429 Disappointing for the high price paid.
I was driving recently across several states and Lebanon, Indiana is situated about in the middle of that distance, so provided a good stopping point to get some rest before completing the drive home. All I was really wanting in a hotel for those brief hours was a comfortable room where I could get some good sleep. I've stayed in several before and been very satisfied, so Holiday Inn Express seemed a safe choice. I read and write alot of reviews and try to be very objective, but my overall impression of this hotel was not positive.
Upon check-in, the gentleman working was clearly frazzled and distracted. He was clearly overwhelmed with his work load and made rather loud comments every time the phone rang while checking me and the previous party in. He looked as though he couldn't wait to smoke one of the cigarettes from the pack clearly visible in his front shirt pocket. Not very professional and not a good representative for the company.
The guest room in which I stayed had a very strange, artificial air freshener odor that was rather overwhelming when I entered the room. The air conditioner was not running when I entered, and it took quite awhile to cool down to a comfortable temperature after checking in.
The room darkening shades/curtains were so bad, and perhaps the most disappointing feature of my entire stay, as it interfered with the sole purpose of my stay which was to get good sleep. The curtains didn't adequately cover the windows such that 1) at night, due to the ground position of the football-stadium-bright exterior building lights, light flooded in through the bottom of the curtains, and 2)during the day, sunlight flooded from the bottom and middle.
I was overall so disappointed with this hotel and was shocked at the price paid. I travel frequently and have stayed in boutique hotels in large cities for less or the equivalent price to this hotel. Ultimately, I was very disappointed in this hotel. For the price paid, I was extremely disappointed in the value.
June 14, 2016
Rated 3.0 out of 5.0 by marie3382 Decent hotel
The hotel was perfect just for business purposes. The room smelled a little odd but wasn't anything horrible. The night staff was very friendly but the day staff could have been a bit more welcoming and friendlier. I wasn't all that impressed by the cleanliness. There was floss still laying on the bathroom sink and it kind of looked like the sheets hadn't been changed.
June 13, 2016
Rated 5.0 out of 5.0 by Warrens way2go Clean, comfortable and safe
clean, comfortable and safe place to stay. I am nearly always very satisfied with my stays at Holiday Inn and Holiday Inn Express.
June 6, 2016
Rated 5.0 out of 5.0 by BoDanvile My stay
Everything was in good shape and clean. On Sunday they started breakfast early, unfortunately we just found out about that when we were leaving for the race.
June 3, 2016
Rated 4.0 out of 5.0 by stevetree Nice hotel outside of Indy
We went there for the 100th Indy 500 and Lebanon is a nice community outside of the city. Hotel was clean and comfortable.
June 1, 2016
Rated 5.0 out of 5.0 by WCS43 Indy 500 2016
Great location, will return next year for the race
June 1, 2016
Rated 4.0 out of 5.0 by Skokie11 Comfortable, but pricey
Easy access from highway, friendly staff, reasonably clean with a descent breakfast, but I find it to be a bit pricey for the location
May 21, 2016