Rated 2.0 out of 5.0 by PoorFrontDesk Untrained Front Desk!
A Priority Club member, I made reservations for three rooms on HIE website. On arrival I was told one of the reservations had been cancelled by front desk clerk that morning. Rather than letting us check in, the front desk spent 20 minutes on the phone with the manager trying to enter the proper "code and ID" in the computer. At 9:00 the following morning--while dressing for a funeral, housekeeping knocked to make up the room and were asked to return later. When we returned from the cemetary at 3 p.m., none of the 3 rooms had been made up. The desk clerk initially said he would call housekeeping, then informed me that there was no maid service for "stay over" guests. A housekeeper overheard the exchange and offered to make up the rooms (and did).
The breakfast attendant, on the other hand, was courteous, helpful, efficient and friendly. Front desk staff could learn A LOT about hospitality from her!
April 21, 2013
Rated 5.0 out of 5.0 by LesleyLT Newer Hotel - Spacious Rooms
I stay here whenever in the area. The hotel is on the newer side. Very clean and nicely appointed in the rooms.
Although they have a variety for breakfast, I am not a fan of the eggs or omelets. However, for cereal, breads/muffins, bisquits and pancakes, they have are excellent.
The workout room is always empty so it is easy to have your choice of equipment.
Although there is no market in the hotel, there are vending machines.
April 17, 2013
Rated 4.0 out of 5.0 by pbjmk5 Breakfast Staff
The person on duty at breakfast was very personable. Helped a family whose little boy became sick. She was very gratious to family.
April 7, 2013
Rated 5.0 out of 5.0 by Zombie Excellent proprety!
This is a very nice hotel. The facilities are clean, and very well kept. The rooms were clean and very comforatble and The staff was very Professional, friendly, accomodating and was quite respectful of thier prioirty club members.The breakfast was outstanding with a large selection and variety which was a pleasant surprise. I would highly recommend this property
March 23, 2013
Rated 5.0 out of 5.0 by BizTravelerFromSanDiego Frequent Visitor
I find myself in the region once to twice a year for two weeks and have been staying at this property for the last 5 years. The staff could not be nicer, the rooms are very clean and neat with wide screen televisions. My last stay (02/2013) all of the rooms on my floor (3rd) had just been renovated.
February 25, 2013
Rated 2.0 out of 5.0 by Gary518 Harassed about where to park and AARP/AAA membership discount
Didn't have my AARP card or AAA card handy at check-in. Was a big deal. Never been hassled before. Told me would be full rate if I couldn't produce it. ($5 more) I had a copy faxed to hotel that night and also showed them AAA membership card that night. After parking my small utility trailer in a parking spot, was told it had to be parked out back. It was 3 degrees and blowing winds when I had to hook it back up to move it.
Next morning, the hotel had no pancakes, no bacon, no eggs the breakfast bar was empty and I waited 15 minutes. When I finally spoke up louder for the second time I was told that it was just eaten. Not true I had been there 15 minutes.
I told the front desk I wanted to speak with the manager, but for some reason he was not there before 8:30AM or when I came back in the evening. Never did touch base with him.
He drove all fo the policies that made me feel not recognized or appreciated. AND I and my partner (She was with me) are BOTH Platinum Priority members.
January 30, 2013
Rated 4.0 out of 5.0 by Passngthru Comfortable, but
We like staying at HIE because they have comfortable beds, the rooms are quiet and you get a nice breakfast to start your day.
Only problem we had were lukewarm to cool showers. Might have had something to o with the scald guard on the unit. We spoke with management and hopefully they took care of it.
Otherwise a nice stay.
January 10, 2013
Rated 5.0 out of 5.0 by mark7237 we always get pamperd when we come there,,what a grat place.
every time we come there,we get the roon right away,and the staff are always friendly..we have been coming there for about 5 years,,and we always come back.we have never had a bad experience,with your hotel there..the quality of the room is great,,we like the hot tub and pool also... .the manager,,is not to good to say hi,,and he was very friendly toward us..he is a very nice man..keep up the good work,,and we will keep coming back...thank you !
January 3, 2013
Rated 5.0 out of 5.0 by CNH1 MY STAY
SUPER STAFF. GREAT ROOMS. COULD NOT ASK FOR A MORE COMFORTABLE NIGHT STAY. WILL BE BACK
December 5, 2012
Rated 5.0 out of 5.0 by Mimi20 very clean and comfortable
Had a great stay.
Hotel was very clean and comfortable. Allowed to bring our dog which is a plus. Breakfast was great and the woman server was so friendly and worked very hard to please us.
November 26, 2012
Rated 5.0 out of 5.0 by MickJ77 nice place and close to food
Up to the usual good standards for HIE and it is within easy distance of a number of good food choices. No driving across town to get something to eat.
November 8, 2012
Rated 2.0 out of 5.0 by JJ1973 Comfortable Bed
The room we stayed in was comfortable, the only complaint I have is that the room was stinky. I almost thought it may have been a smoking room at one time..also it was super noisy because of some cheerleading convention going on in the area. All night long I heard girls running up and down the hallway..I'll ask more questions next time I see pom poms hanging out the windows of vehicles parked in the parking lot.
October 25, 2012
Rated 5.0 out of 5.0 by Graeme33 The facility was clean and service was good
Thank you. We enjoyed the stay I encourage a larger choice at Breakfast
October 18, 2012
Rated 5.0 out of 5.0 by Mike87 Very nice hotel
We stayed at the Lebanon Holiday Inn Express on a Saturday night following a Purdue football game. The hotel was very nice, clean, and comfortable. We were extremely pleased with our stay.
October 12, 2012