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Rated 4.5 out of 5 by 121 reviewers.
Rated 4.0 out of 5.0 by Comfortable room with attentive staff The room suited my needs for my visit. The only issue was the A/C almost worked too well. It sometimes was hard to find a good balance for temperature purposes. August 25, 2014
Rated 5.0 out of 5.0 by Clean, comfortable an excellent staff This is an excellent hotel, offering full value within its category. The staff is warm and friendly and the general atmosphere is appropriate. August 22, 2014
Rated 5.0 out of 5.0 by Great stay! Our room was clean, the beds and pillows were comfortable, the pool was great for the kids, breakfast was awesome with plenty of options, and it is only about 30 minutes from Hershey Park! We had a wonderful stay and I am very picky with hotels. August 21, 2014
Rated 5.0 out of 5.0 by A Great Stay We had a great stay, the only issue was when we packing to leave, there were only 3 luggage carts. I know this is nit picking but three trips to the car with luggage and bags is not fun with bad knees. And this was a topic of conversations with other guests on the elevator rides. Just something to think about for the future. August 20, 2014
Rated 3.0 out of 5.0 by Can't say that I'm as pleased as before I have stayed at this property before and usually had a pleasant experience but the last two times not so much. The smells that permeate the bathroom area are really strong and offensive. I have previously mentioned it and have been told that other guests also complained about the smell too yet the smell persists. Also, the noise every time the HVAC turns on is really quite annoying. When watching TV, the volume must be cranked up to get over the noise not to mention the times it actually woke me up overnight. The units in the rooms can be programmed to have the fans run constantly which would certainly eliminate the noise problem and I know that the units utilized at this property have the ability to be programmed to run constantly. I will probably stay here again when I return to the area but I will not stay on the 3rd floor if or until the smell is identified and mitigated. Also, each time I have mentioned the issues that I have had I was told an adjustment would be made to my bill yet nothing has ever happened. August 18, 2014
Rated 5.0 out of 5.0 by About 40 min from hershey park Nice and quiet place after a long day at Hershey park, did stay here just because previous experience at H inn Express and the closer one was full. Suite was roomy and comfortable, having a sink was nice, also the channel selection was a plus. B- fast was good as any other H inn express. Internet was kind of slow, but that OK. August 17, 2014
Rated 5.0 out of 5.0 by Clean and friendly staff Great value. Clean comfortable room. Breakfast OK but not enough seating for all guests, it was summer and hotel was busy. Food quality average. Fresh food e.g. fruit and cold products great. Hot food poor. Only two negative comments: was charged ~ $3 for phone to local pizza delivery. Local calls advertised as free. The pizza place was less than a mile away on the same can this not be local call? Also, sleeper sofa was missing mattress and airbed had to be used. Airbed quality was amazing (brand new) however caused less floor space than sleeper sofa would have so a little annoying but certainly would not complain about or keep from coming back. August 13, 2014
Rated 5.0 out of 5.0 by Friendly staff and Great Breakfast I was looking at brochures to see what was in the area, besides Hershey Park. I came across some religious booklets and musical C D's .The nice woman at the front desk.told my sister that there was no charge and they were free to their guests. We thought that was so nice a gesture. What better way to spread the word and be kind to your fellow man. So lets play it forward... Thank you Holiday -Inn-Express August 12, 2014
Rated 5.0 out of 5.0 by Extremely Clean and Very Comfortable. My husband and I brought our daughter to PA for a short vacation. We stayed at this hotel and were very impressed. The rooms were spotless, as well as all of the common areas. I recommend the breakfast. There was plenty of food and room to eat and relax. I was very impressed with the staff and their knowledge and friendliness. I also was extremely happy with the fact that there was fresh, hot coffee available (with half and half creamers, not powdered creamer) 100% of the time. I would recommend staying here. August 12, 2014
Rated 5.0 out of 5.0 by Great breakfast Good quality and comfort for the value. Will definitely recommend to others. Good customer service. August 9, 2014
Rated 5.0 out of 5.0 by Clean rooms and great breakfast. My family stayed 3 nights to enjoy the area and visit Hersheypark, and really just wanted a launching point for our fun. The breakfast was terrific and gave us the start to our day that we wanted. Clean room and fairly solid internet access made our stay enjoyable as well. August 9, 2014
Rated 5.0 out of 5.0 by Mom and kids annual mini vacation. We only stay in HI Express' anymore. We get what we expect every time.Large room, microwave, fridge, clean bathroom, clean building and a great selection of breakfast items for even the pickiest child. I think an improvement can be made at the front desk, I arrived at 9pm and asked where i should go out, I was handed a list and i said ...well where is this place i don;t know where I am, and he pointed to the directions. He should have been able to tell me how to get there, it's late, it's dark, we were driving all day and we have no idea where we are. In addition to that we decided on a restauraunt and it was closed. The hours should be posted on the sheets that you are giving out to customers for every day of the week, That was very frustrating driving another 15 mins only to find out it was closed. August 8, 2014
Rated 4.0 out of 5.0 by Comfortable bed; good choice of pillows Appreciate that it is quiet - no truck noise from freeway. Breakfast is fine, but not remarkable. August 8, 2014
Rated 5.0 out of 5.0 by Had a great stay We were in Lebanon for a funeral and were not sure how the hotel would be and were pleasantly surprised at the cleanliness of the hotel and courteousness of the staff. Would definitely stay there again. August 7, 2014
Rated 5.0 out of 5.0 by One of the best hotel We've ever stayed in Greeted warmly be reception. Very quick check-in. Room was large, clean and had every accomadation we could of asked for. Air conditioner worked well, and the bathtub was nice and clean. Breakfast was wonderful, great options regardless of your preference. August 5, 2014
Rated 5.0 out of 5.0 by Excellent value This property is clean, the staff is extremely friendly, helpful, very professional. We were traveling from the Georgia to Maine so after a very long day in the car, this property was a welcome relief. I wouldn't hesitate to recommend it. August 5, 2014
Rated 5.0 out of 5.0 by I love this place. I was here on a business trip. I received exception service. I would most definitely stay here again. July 24, 2014
Rated 5.0 out of 5.0 by Staff was wonderful We highly recommend this Lebanon, PA Holiday Inn Express. The staff was exceptionally friendly July 24, 2014
Rated 5.0 out of 5.0 by great hotel From the very beginning at check in we were very impressive this week so with the friendliness of the staff. The rooms were comfortable and clean. Breakfast every morning was wonderful, much more than you would expect for a complementary breakfast. I recommend this hotel to anyone who is looking for comfort and friendly atmosphere plus a great value. July 21, 2014
Rated 5.0 out of 5.0 by Staff was very friendly and helpful This Hotel was very clean and the staff friendly. They always had a hello and goodby. The breakfast staff was friendly and helpful. I feel like I made friends there. Even the cleaning service was friendly. July 20, 2014
Rated 5.0 out of 5.0 by Excellant Hotel Great accomadations and great staff it was conveniet to Hershey Park because we came from White Water rafting in White Haven where we stayed at a Holiday Inn there. Then we left Lebanon Holiday Inn to stay at trhe Holiday Inn in Midtown Philadelphia. July 17, 2014
Rated 5.0 out of 5.0 by Wonderful staff and clean rooms All of the staff were extremely friendly and helpful!! The front desk and help at the breakfast were so nice and accommodating. We have done a lot of traveling and this is one of the best hotels I have ever stayed in. The rooms were large and very clean. They also have a washer and dryer for guest use. We would definitely recommend for families wanting to stay in the Hershey area at a 4 star hotel on a budget. July 15, 2014
Rated 3.0 out of 5.0 by pets We were surprised to find out pets are allowed in this hotel in all areas, I do not wish to stay in a room after any pet for many reasons mostly my health. If your going to let pets stay they should have restricted rooms for there use only. July 15, 2014
Rated 5.0 out of 5.0 by Great place to stay Once again, this property did not let me down as to my guest experience. It is a clean, quiet, and just a generally nice place to stay with a great front desk staff. July 14, 2014
Rated 3.0 out of 5.0 by Dirty Room My room looked like it had not been dusted in 3 months! Also there was a dead bee laying in the middle of the floor. On the air conditioning unit behind the curtains was about 50 dead bugs of some sort. There was no soap supplied. Housekeeping came to my door at 9:00 while I was getting ready and was knocking on the door saying housekeeping. I said that I was still in the room. They kept knocking saying housekeeping. I opened the door and asked them what they wanted and they said housekeeping again!!! I asked them if they were serious? I told them that I was not leaving yet and slammed the door. Not my best Holiday Inn Express experience to say the least! July 13, 2014
Rated 5.0 out of 5.0 by Very nice hotel Excellent staff, very customer oriented. They made all of feel very comfortable and went out of their way to provide excellent service during a difficult time for my family. July 7, 2014
Rated 5.0 out of 5.0 by Nice place... Friendly, accomodating staff; clean, comfortable rooms, decent breakfast, very affordable price. July 7, 2014
Rated 4.0 out of 5.0 by Comfortable room, bed, and service Excellent quiet, clean room, good service. Breakfast is a full breakfast with good variety. Room off lobby with snacks to purchase and computers to use. June 30, 2014
Rated 5.0 out of 5.0 by Our visit to Pennsylvania This hotel was as all holiday Inns are; very nice. The beds are good, if you like a firm bed. The front desk was very helpful. The pool was a little too cold to be an indoor pool. But after you got in, your body adjusted too it. I will stay here again when in town. June 27, 2014
Rated 5.0 out of 5.0 Best value in central PA This was probably the 6th or 7th time my family stayed here since the hotel opened. As always, from the moment we walk in we feel like we are the only guests they are if making our stay great is their only and most important activity. Karen and her staff are very adept at providing great customer service; they are committed and genuine in their service. Helga is awesome in taking care of the breakfast crowds; she possesses an ideal personality in this role. Although the rooms always seem clean and fresh, this time everything seemed just a little more so. I applaud the staff at this hotel; you have earned our devotion to always stay here when we make our annual trip to the area. Many thanks to you all! June 22, 2014
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