Rated 4.2 out of 5 by 5
Rated 5.0 out of 5.0 by Medsalesguy Very Clean
new hotel, perfect for business. Easy to get in and out. By far the nicest hotel within 30 miles.
May 19, 2015
Rated 4.0 out of 5.0 by tired25 Excellent
The motel was new and it sits on the side of a mountain and has a good view. Quiet. Peaceful and a good place to rest.
May 5, 2015
Rated 2.0 out of 5.0 by Platinum Elite-LOVE HI! Try Harder
Without a doubt, the worst stay at a HI I've ever experienced.
Sadly, this new hotel has a great deal to learn about how to treat a customer--especially a long-time, loyal customer. The check-in was dreadful and the walls were so thin that I heard the next room snoring--all night.
None of the carpets were swept (I think it was construction debris). The room smelled of new paint, not the welcoming scent one usually is greeted with (I understand it being just opened, however).
The major problem I had was with the staff. Absolutely the worst, unprofessional experience I've ever had in any hotel.
I am usually easy-going and very forgiving of even the largest of problems--that's life. I was not going to say anything about this place, but I was offered this survey.
I sincerely hope this hotel gets it together with better help. Best of luck, I'll be staying in Abingdon 30 minutes farther on the next of my many business trips to Lebanon.
April 25, 2015