Rated 4.5 out of 5 by 134
Rated 4.0 out of 5.0 by jude14w Bring back trays at breakfast
Trays should be available at breakfast, as they used to be. Without them it requires several trips to the breakfast area to collect drinks and food etc. This runs the risk of items being dropped as people try to carry as much as possible in one go. Frequent trips to the breakfast area are also annoying when the area is busy and there are small children around.
The self-clearing policy should also be re-introduced as there was only one member of staff clearing tables on the Sunday morning and rather than returning to kitchen frequently with the dirty items, she continued to circle the dining area with a very high stack of crockery etc. This led to a shortage of crockery and utensils in the breakfast area and being unable to eat breakfast promptly due to a lack of knives.
February 28, 2014
Rated 5.0 out of 5.0 by Mike93 Comfortable surroundings and great staff.
The room was immaculate, tastefully decorated and furnished. The bathroom and tea/coffee facilities were clean and well stocked, the air con system worked perfectly. The staff were friendly and helpful, from booking taxis to serving drinks; we had a fantastic weekend and the hotel was brilliant, I would definitely stay at this Holiday Inn Express again. And the breakfast, as always, was great!
February 28, 2014
Rated 4.0 out of 5.0 by MR. T BREAKFAST STAFF
I WOULD LIKE TO SINGLE OUT A SPANISH STAFF WHO WAS VERY CARING AND HAD THE RIGHT ATTITUDE AND MANNERISM. SHE WAS PLEASING AND KIND AND WAS SORRY THAT THERE WAS NO STRAWBERRY JAM. SHE ASSURED US IT WILL BE THERE THE NEXT TIME AND IT WAS. IT WAS HER SOFT SMILING NATURE. I THINK HER NAME SOUNDED LIKE LORRAINE
February 27, 2014
Rated 4.0 out of 5.0 by Sarah2983 Great stay for night out in Leeds
I visited with two friends for a night out and afternoon at a spa in the centre of Leeds. We walked from the train station to the hotel which took a good 20+ minutes - if carrying luggage I would recommend getting a taxi. The hotel was great, lovely and helpful team on the front desk and the rooms were clean, modern and comfy. I slept on a sofa bed which wasn't a problem as this was comfortable and big. We were pleasantly surprised by the complimentary breakfast - we were given a wide choice from sausages, eggs and beans to cereals, toast and croissants. Would definitely return, good value for money.
February 26, 2014
Rated 5.0 out of 5.0 by champions20times Customer care exceptional !!!
WOW!! We have stayed at this Holiday Inn Express previously but nothing had prepared us for a very 'unique' experience.
At our request we changed rooms on arrival but did not sleep well the first night. The management and staff responded to this magnificently and nothing more could have been done to resolve the problem to our satisfaction.
We extend our thanks and appreciation for the care and concern shown to us during our stay.
February 25, 2014
Rated 4.0 out of 5.0 by drbob447 Very nice and comforable hotel, when you got there
Pleasant HIX experience. Meets all my key requirements as a business traveller: quiet rooms, comfortable bed, powerful shower. The lounge bar area has good sized TVs for watching stuff whle you are a lonesome single diner. Nice food. Parking charge was reasonable (though not free - why can't UK hotels be more like US hotels in this?). Main gripe was finding the place. The postcode led my sat nav (through Leed's tortuous road system) to the university area above the hotel, and you can't see it from there. Guests should study the map well before they plan their trip.
February 24, 2014
Rated 5.0 out of 5.0 by joshm Great place
Had a great stay/service, would be happy to visit here again
February 21, 2014
Rated 5.0 out of 5.0 by Spurs&Soul (KeepTheFaith) spursvictory59
Out of the Leeds night life area but all the same that is what we wanted. Staff were very helpful and courteous at the reception. The accomodation was superb, very modern, spacious, clean and tidy. The walk in shower and bathroom decor was also clean and smart. We went TGI Fridays for a good old feast after hitting a couple of bars, also saw Spurs beat Sunderland in a student bar! Breakfast was decent and plentiful. Would recommend this Hotel and we would certainly stay here again:)
Thank You Leeds
February 20, 2014