Rated 4.5 out of 5 by 312
Rated 4.0 out of 5.0 by Snooker Loopy Comfortable friendly hotel
I found the staff at this hotel were extremely helpful and wanted to make me feel welcome. The location of the hotel is very central to the city centre and this was within easy walking distance so made the need to take the car unnecessary. I would like to see some shelter provided out side the hotel for smokers as the wind and rain can be pretty severe at the front of the hotel.
February 28, 2015
Rated 5.0 out of 5.0 by Witzie61 A Reliable Stay
We stay regularly and are never disappointed. The hotel is just what we want for a weekend break - clean, comfortable, good breakfast, great service. We're an older couple who stay on a Saturday night when the place is full of party goers, but the staff always give us a room well away from the action, and we have rarely been disturbed. If we ever have a few niggles, they are taken seriously and put right. On one occasion, when I had booked the wrong night, the receptionist helped us find another room in a nearby hotel. You can't say fairer than that!
February 26, 2015
Rated 5.0 out of 5.0 by Shaun12345 Excellent family hotel
We have always liked staying in this hotel when visiting family, the staff have always been very friendly and it has a nice feel about the place. What impressed us this time was the availability of bibs, spoons and bowls for babies in the dining room. I've not seen that before, and they weren't old battered things covered in caked on food, they were new and clean.
We stayed over christmas one time too and housekeeping brought mince pies to our room.
It's the little things that the staff do that actually makes it feel that it's not part of a big chain.
February 25, 2015