Rated 3.6 out of 5 by 205
Rated 1.0 out of 5.0 by pb1961 Astonishingly unfriendly and unhelpful staff
This hotel has been a brand changer for me. I've actually changed brands for future business and leisure stays following my experience at this establishment. I'm still reeling at the total contempt the staff showed to me and my family. My son, who lives locally and wasn't staying with us [my wife and daughter] left in disbelief that the staff could be so complacent! He was nervous that this stay could impact the following day - his graduation ceremony.
For me, any stay is defined by the check-in process and this was abysmal. A very long wait (after a very difficult and stressful journey# then resulted in argument about Platinum member check-in rewards #points or drinks vouchers; I ended up with neither), only to be followed by The Manager rolling her eyes and waving me away dismissively.
There appeared to be only two members of staff, neither of them seem to care little about delivering any form of customer service and one of them confessed to be a trainee which explained why she was totally clueless. Combine this with a "I don't care" attitude and you get a hotel that is a total brand changer.
I've instructed my admin team to change a future 6-night business stay in Berlin to another non-IHG brand and I will not be staying at IHG hotels in future where there is another choice.
Any hotel that employs staff - wherever they are in the world - who demonstrate such contempt for the customer does not get my future business.
July 25, 2014
Rated 4.0 out of 5.0 by kevf61 Another consisently good HIEx
I'm increasingly choosing Holiday Inn Expresses because of the consistency of their quality. Sorry if that's a very boring review, but with the amount of travelling I do, often it comes down to things like that. TV good, wifi good, breakfast good, and the design and quality of the room is great.
HIEx Leeds Armouries has no free parking, and you have to use the multistorey next door at £8 per overnight stay. I've had worse, but it's worth factoring into the cost.
The breakfast area's an odd design, with a small space for everyone to get their food from, which can make it quite fraught at busy times. This is balanced out by the lovely large airy space for everyone to eat in.
July 24, 2014
Rated 2.0 out of 5.0 by toffee2 Needs a Refurb!
The Holiday Inn Express is our budget hotel of choice. This hotel is the worst one we have visited. From the appearance and general distain from the staff to the smell and scruffiness of our room, the hotel is in need of a freshen up. breakfast was good though!
July 19, 2014
Rated 5.0 out of 5.0 Brilliant.
Great hotel after seeing a 4hr pearl jam set. Great friendly staff great value especially with unlimited breakfast clean rooms overall very recommend
July 13, 2014
Rated 5.0 out of 5.0 by TwickenhamMike Leeds
Good location in Centre of city. Very limited parking at hotel but multi-storey next door. Nice atmosphere in bar area. Staff very friendly.
July 1, 2014
Rated 2.0 out of 5.0 by KMRich Good location especially for 18-30's
Check in was quick but then given a room that was already being used. Room was basic and needed upgrading. We were disappointed with breakfasts as pastries burnt not much selection and no juice available on Sunday and we were first sitting. Several disturbances by other guests. At 5.30 am we gave up trying to get to sleep. Very noisy with doors banging all night and people wandering the corridor knocking on every door asking to be let in. One good point the male member of staff organised a taxi for us at reception on the Saturday night for us to go and see Wicked at the grand theatre. Won't stay here again when we return to Leeds.
June 28, 2014
Rated 4.0 out of 5.0 by Irene E W Irene E W
Very good experience.
Close to city centre, a pleasant strole along the canal gets you there in about 15 mins.
Bar with coffee as well as drinks open on late return.
June 26, 2014
Rated 5.0 out of 5.0 by kernowman1 What a nice break!.
Stayed at this hotel for a couple of days whilst taking in an Eric Clapton concert - and from the moment we arrived - we couldn't have wished for a better reception and we were made to feel at ease straight away.During our stay we found the staff friendly and helpful and our thanks to Andy and all the staff - would recommend the hotel to anybody and will definitely return - Cheers Guys!.
June 26, 2014