Rated 3.7 out of 5 by 227
Rated 1.0 out of 5.0 by Julita Uncomfortable beds and Poor breakfast menu choices.
Wear and tear beddings, uncomfortable beds, noisy air-condition, leaking shower head and water hose joint, noisy and crowded breakfast area, limited breakfast menu choices, towel with blood stain and unwelcoming lobby area. Worst accommodation we ever had here in UK. Never stay again!
September 5, 2014
Rated 2.0 out of 5.0 by Julita Leakage shower head joints and weary bed and beddings.
We travel a lot nationally and Internationally. My son and I first impression when we arrive in the hotel lobby, "oh know! we pick the wrong hotel" and we nearly cancel our two nights stay. We booked for double room with sofa bed through booking.com but not in there system the check-in desk receptionist told us, so she's good enough to change to twin room at the end. My son bed was okay but not my bed 'old and uncomfortable', and the beddings was wear and tear. The next day of our stay, I reported to the front desk receptionist regarding the shower head and water hose joint is leaking very badly and she assured us it will be repair same day but it didn't happen. Breakfast menu choices very poor, breakfast area 'over crowded and noisy' , unclear tables and short of staff. Our last day, one of the towel we been given had someone blood stain and it seems not been wash, it made my blood boil. I show the towel to the front desk receptionist 'Andy ' cannot stop saying sorry to us. Wow! it's the worst accommodation we ever had here in UK. We decided not to stay to any Holiday Inn Express UK branches from now on! Very disappointing! Not a value of money at all!
September 5, 2014
Rated 5.0 out of 5.0 by Caz11 Excellent location. Helpful Staff. Comfortable Room.
I stayed here with my partner and have stayed 3 times in the last week as I have found the hotel is excellently situated, almost bang in the middle of the city centre. THe hotel offers excellent privacy as is located behind the royal armouries which overlooks the canal and the calls. Very much ideal for families as is wishing couplebof feet from the royal armouries museum and dino jaws museum for children, but also for couples who wish for privacy and a quiet location. The price was excellent! I paid very cheap price and the room was a pleasant size and cleanliness was good. Smoking rooms are available in request, but in availability basis. Hotel made me aware that I had breakfasts included on our rooms and that was a pleasant surprise as was not aware beforehand. Check in was fast and easy. I have registered as a member of this hotel.
September 2, 2014
Rated 3.0 out of 5.0 by Soumch Overall Experience
I am afraid I cant say that I had minimum basic expectations being met
1. The extra sofa bed which was provided could have been easily provided a extra mattress .Instead 3 nights have to go through bearing the pain of iron rods of the sofa bed which was piercing in the night
2. The amneties available for tea and coffee in the room was so low that even as couple we wanted to have extra cup we had to be g for it and was asked to come down from 5th floor to collect the same
3. I wanted to have dinner for my daughter and mentioned please provide some lil more rice and no nun...I was straightaway said it is not possible with loads of reasons which I do not intend to hear
4. Internet was so down that I did not get connected for 2 nights and was told it is down
I have paid to receive a certain mandaotry services. I am not sure why did I still pay compromising my services received on a holiday
Hi Chris- I know you are the most understandable person and wanted to retain and convince me , but this time I am adamant probably with my fifth or 6th stay that I will not come back.
August 30, 2014
Rated 5.0 out of 5.0 by RyanG10 A Service...Again
As ever my stay at Holiday Inn Express Leeds City Centre Armouries was faultless. Absolutley fantastic staff. They had no issues with going the extra mile to accomodate my needs.
Always a cheerful welcoming face regardless of the time of day.
Again always a pleasure to stay, look forward to my next visit!
August 29, 2014
Rated 5.0 out of 5.0 by Siddurst Another Excellent Stay
There is nothing really to say other than excellent service from check in to check out. Staff are amazing and really friendly.
My membership status was recognised not that it bothers me as I sometimes I make last minute bookings.
We had the fire alarm go off at half past mid night, one night all the guests evacuated the hotel and assembled at the assembly point and staff managed and controlled the situation really well. So much so it did not ruin night sleep.
We were back in the hotel within an hour. That in itself is impressive considering the amount of people that have to be accounted for.
Not much more to say other than keep up the good service always a pleasure to stay at this hotel.
August 26, 2014
Rated 5.0 out of 5.0 by Yorkie14 My best stay so far with Holiday Inn Express
Excellent Yorkshire hospitality! The best room I have stayed in so far this year
August 25, 2014
Rated 4.0 out of 5.0 by Luckyones The welcome was first class from reception staff ( young Lady)
We had been driving all day, and were desperate to relax in comfort..
The young lady that booked us in, was so friendly and helpful, recommending parking etc. It was just as if we were amongst people that knew us and really cared...
We wil most defiantly be returning !
August 24, 2014