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Rated 3.7 out of 5 by 225 reviewers.
Rated 5.0 out of 5.0 by Excellent location. Helpful Staff. Comfortable Room. I stayed here with my partner and have stayed 3 times in the last week as I have found the hotel is excellently situated, almost bang in the middle of the city centre. THe hotel offers excellent privacy as is located behind the royal armouries which overlooks the canal and the calls. Very much ideal for families as is wishing couplebof feet from the royal armouries museum and dino jaws museum for children, but also for couples who wish for privacy and a quiet location. The price was excellent! I paid very cheap price and the room was a pleasant size and cleanliness was good. Smoking rooms are available in request, but in availability basis. Hotel made me aware that I had breakfasts included on our rooms and that was a pleasant surprise as was not aware beforehand. Check in was fast and easy. I have registered as a member of this hotel. September 2, 2014
Rated 3.0 out of 5.0 by Overall Experience I am afraid I cant say that I had minimum basic expectations being met 1. The extra sofa bed which was provided could have been easily provided a extra mattress .Instead 3 nights have to go through bearing the pain of iron rods of the sofa bed which was piercing in the night 2. The amneties available for tea and coffee in the room was so low that even as couple we wanted to have extra cup we had to be g for it and was asked to come down from 5th floor to collect the same 3. I wanted to have dinner for my daughter and mentioned please provide some lil more rice and no nun...I was straightaway said it is not possible with loads of reasons which I do not intend to hear 4. Internet was so down that I did not get connected for 2 nights and was told it is down I have paid to receive a certain mandaotry services. I am not sure why did I still pay compromising my services received on a holiday Hi Chris- I know you are the most understandable person and wanted to retain and convince me , but this time I am adamant probably with my fifth or 6th stay that I will not come back. August 30, 2014
Rated 5.0 out of 5.0 by A Service...Again As ever my stay at Holiday Inn Express Leeds City Centre Armouries was faultless. Absolutley fantastic staff. They had no issues with going the extra mile to accomodate my needs. Always a cheerful welcoming face regardless of the time of day. Again always a pleasure to stay, look forward to my next visit! August 29, 2014
Rated 5.0 out of 5.0 by Another Excellent Stay There is nothing really to say other than excellent service from check in to check out. Staff are amazing and really friendly. My membership status was recognised not that it bothers me as I sometimes I make last minute bookings. We had the fire alarm go off at half past mid night, one night all the guests evacuated the hotel and assembled at the assembly point and staff managed and controlled the situation really well. So much so it did not ruin night sleep. We were back in the hotel within an hour. That in itself is impressive considering the amount of people that have to be accounted for. Not much more to say other than keep up the good service always a pleasure to stay at this hotel. August 26, 2014
Rated 5.0 out of 5.0 by My best stay so far with Holiday Inn Express Excellent Yorkshire hospitality! The best room I have stayed in so far this year August 25, 2014
Rated 4.0 out of 5.0 by The welcome was first class from reception staff ( young Lady) We had been driving all day, and were desperate to relax in comfort.. The young lady that booked us in, was so friendly and helpful, recommending parking etc. It was just as if we were amongst people that knew us and really cared... We wil most defiantly be returning ! August 24, 2014
Rated 4.0 out of 5.0 by Superb Customer Service Arrived early and asked if possible to have one of the rooms ready to unload baggage. Guest reception/manager Dom was excellent in arranging for us to have both rooms and took us through everything we needed to know. Room was showing age especially bathroom where tiles needed regrout. Sink had no plug and was draining slowly, Dom took the message and sorted this out. (Thank you). Breakfast was good but the fruit had passed its sellby and didn't look appetising on the first day. The location is superb and the car park is convenient. Able to walk along canalside to the centre of town. Cant fault location and staff, maybe some of the rooms need re-energising but I recommend this hotel as the perfect place to stay when visiting Leeds August 24, 2014
Rated 4.0 out of 5.0 by Great location This is in a great location and delivers the exceptional standards as normal with Holiday Inn Express. Was given excellent customer service and advice from Dom at reception. Only issue i had was that i was there on business which meant i was working nights so tried to sleep in the day but there was maintenance work going on above me in other rooms so the last sleep that i had was limited and i was not told about the work on my arrival. August 22, 2014
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