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Rated 3.7 out of 5 by 277 reviewers.
Rated 5.0 out of 5.0 Excellent Hotel Fantastic Hotel, Friendly helpful staff- Dom is a credit to the team. Will recommend others to stay here September 30, 2014
Rated 1.0 out of 5.0 by Missing breakfast The quality of the breakfast was deplorable. I have stayed in very many hotels and guest houses in York and Leeds over the last 10 years and none offered a breakfast of this poor quality - and most were cheaper. Even the cheapest, lowliest transport cafe would have done better. There seemed to be an economizing on staff. The only tea was serve yourself from hot water machine with teabags. it was weak and tasteless. Apart from packets of cereals, there was no fruit selection beyond tinned grapefruit. Economy 1950s style. Even if you liked this, many people cannot eat it because of commonly used medications. The bread was sliced budget shop. Worst of all was the 'cooked' breakfast. Only baked beans, sausage and scrambled eggs. Again, there seemed to be a shortage of staff - so no bacon, fried eggs, omelettes etc., No cold meat, fish or cheese on offer either. The sausages were truly awful. They might as well have been made of paper pulp or soy. Overcooked and doused with over-powering herbal flavouring (thyme). Scrambled egg like plastic scraps. Not to be recommended. Avoid! September 29, 2014
Rated 4.0 out of 5.0 by great location, great staff Would certainly recommend this hotel. Excellent location next to river with restaurants, bars and city within easy walking distance. Staff very helpful and friendly, great service. Only niggle - no bacon at breakfast & suggest don't bother with scrambled egg. September 24, 2014
Rated 5.0 out of 5.0 by Always a warm welcome! Yet another great stay. The staff are first rate and always go that extra mile to ensure you have a great stay. Being away from home on business is always a chore but the team make this hotel feel like a second home. September 23, 2014
Rated 4.0 out of 5.0 by Convenient for city centre Next to Leeds Armouries museum and short walk to city centre. September 20, 2014
Rated 2.0 out of 5.0 by bad nights sleep The sausages at breakfast weren't very nice Too spicy and grissle.. The room was too noisy could relax or have a good nights sleep September 19, 2014
Rated 5.0 out of 5.0 by Great staff member I would like to commend one member of staff at the holiday inn Armouries Leeds, his name is Dom and he is the one member of the staff who made our stay most enjoyable. He always had a smile and a welcoming word,he was willing to help us in any way and seemed to be doing most jobs in the hotel. Well done Dom! September 19, 2014
Rated 5.0 out of 5.0 by A Very Warm Welcome On arrival we were greeted by Andy who asked us the purpose of our stay (a w/e break) Andy provided us with on line booking facilities for the ballet at West Yorkshire Playhouse, ordered our taxi and recommended a nearby restaurant. He couldn't do enough for us and continued with friendly service whenever on duty. We felt very much at home. September 17, 2014
Rated 5.0 out of 5.0 by great hotel super personnel Holiday Inn Express® Leeds City Centre - Armouries a super thumbs up for this hotel and it's personnel. I have been enjoying my stay for many years now and I am always very pleased that the personell is correct and attentive. Service is excellent. Keep going! September 17, 2014
Rated 4.0 out of 5.0 by Great Staff A modern, attractive and well situated hotel - the only down side is that the Armouries area didn't take off and is therefore a bit of a ghost town. Not the hotel's fault, though. And the staff here gave excellent service. We came in late and a little worse for wear and the guy on the counter provided us with a complimentary bottle of water to help us out! Excellent. September 16, 2014
Rated 5.0 out of 5.0 by Wonderful Stay Have stayed at this hotel before and enjoyed our stay. We would stay there anytime we were visiting Leeds. September 9, 2014
Rated 5.0 out of 5.0 by Great hotel - strange hot breakfasts Everything was great about the hotel apart from the revolting economy sausages served at breakfast. Even though I only had one, it's greasy aroma revisited me during the course of the day. Wish I'd only had the continental option! September 9, 2014
Rated 2.0 out of 5.0 Bed was spot on Managers attitude to other guest was abysmal. No explanation re electrics in room therefore no cuppa in the morning. Breakfast was suited to a 12 year old. Generally not a comfortable stay. September 6, 2014
Rated 2.0 out of 5.0 by Leakage shower head joints and weary bed and beddings. We travel a lot nationally and Internationally. My son and I first impression when we arrive in the hotel lobby, "oh know! we pick the wrong hotel" and we nearly cancel our two nights stay. We booked for double room with sofa bed through but not in there system the check-in desk receptionist told us, so she's good enough to change to twin room at the end. My son bed was okay but not my bed 'old and uncomfortable', and the beddings was wear and tear. The next day of our stay, I reported to the front desk receptionist regarding the shower head and water hose joint is leaking very badly and she assured us it will be repair same day but it didn't happen. Breakfast menu choices very poor, breakfast area 'over crowded and noisy' , unclear tables and short of staff. Our last day, one of the towel we been given had someone blood stain and it seems not been wash, it made my blood boil. I show the towel to the front desk receptionist 'Andy ' cannot stop saying sorry to us. Wow! it's the worst accommodation we ever had here in UK. We decided not to stay to any Holiday Inn Express UK branches from now on! Very disappointing! Not a value of money at all! September 5, 2014
Rated 5.0 out of 5.0 by Excellent location. Helpful Staff. Comfortable Room. I stayed here with my partner and have stayed 3 times in the last week as I have found the hotel is excellently situated, almost bang in the middle of the city centre. THe hotel offers excellent privacy as is located behind the royal armouries which overlooks the canal and the calls. Very much ideal for families as is wishing couplebof feet from the royal armouries museum and dino jaws museum for children, but also for couples who wish for privacy and a quiet location. The price was excellent! I paid very cheap price and the room was a pleasant size and cleanliness was good. Smoking rooms are available in request, but in availability basis. Hotel made me aware that I had breakfasts included on our rooms and that was a pleasant surprise as was not aware beforehand. Check in was fast and easy. I have registered as a member of this hotel. September 2, 2014
Rated 3.0 out of 5.0 by Overall Experience I am afraid I cant say that I had minimum basic expectations being met 1. The extra sofa bed which was provided could have been easily provided a extra mattress .Instead 3 nights have to go through bearing the pain of iron rods of the sofa bed which was piercing in the night 2. The amneties available for tea and coffee in the room was so low that even as couple we wanted to have extra cup we had to be g for it and was asked to come down from 5th floor to collect the same 3. I wanted to have dinner for my daughter and mentioned please provide some lil more rice and no nun...I was straightaway said it is not possible with loads of reasons which I do not intend to hear 4. Internet was so down that I did not get connected for 2 nights and was told it is down I have paid to receive a certain mandaotry services. I am not sure why did I still pay compromising my services received on a holiday Hi Chris- I know you are the most understandable person and wanted to retain and convince me , but this time I am adamant probably with my fifth or 6th stay that I will not come back. August 30, 2014
Rated 5.0 out of 5.0 by A Service...Again As ever my stay at Holiday Inn Express Leeds City Centre Armouries was faultless. Absolutley fantastic staff. They had no issues with going the extra mile to accomodate my needs. Always a cheerful welcoming face regardless of the time of day. Again always a pleasure to stay, look forward to my next visit! August 29, 2014
Rated 5.0 out of 5.0 by Another Excellent Stay There is nothing really to say other than excellent service from check in to check out. Staff are amazing and really friendly. My membership status was recognised not that it bothers me as I sometimes I make last minute bookings. We had the fire alarm go off at half past mid night, one night all the guests evacuated the hotel and assembled at the assembly point and staff managed and controlled the situation really well. So much so it did not ruin night sleep. We were back in the hotel within an hour. That in itself is impressive considering the amount of people that have to be accounted for. Not much more to say other than keep up the good service always a pleasure to stay at this hotel. August 26, 2014
Rated 5.0 out of 5.0 by My best stay so far with Holiday Inn Express Excellent Yorkshire hospitality! The best room I have stayed in so far this year August 25, 2014
Rated 4.0 out of 5.0 by The welcome was first class from reception staff ( young Lady) We had been driving all day, and were desperate to relax in comfort.. The young lady that booked us in, was so friendly and helpful, recommending parking etc. It was just as if we were amongst people that knew us and really cared... We wil most defiantly be returning ! August 24, 2014
Rated 4.0 out of 5.0 by Superb Customer Service Arrived early and asked if possible to have one of the rooms ready to unload baggage. Guest reception/manager Dom was excellent in arranging for us to have both rooms and took us through everything we needed to know. Room was showing age especially bathroom where tiles needed regrout. Sink had no plug and was draining slowly, Dom took the message and sorted this out. (Thank you). Breakfast was good but the fruit had passed its sellby and didn't look appetising on the first day. The location is superb and the car park is convenient. Able to walk along canalside to the centre of town. Cant fault location and staff, maybe some of the rooms need re-energising but I recommend this hotel as the perfect place to stay when visiting Leeds August 24, 2014
Rated 4.0 out of 5.0 by Great location This is in a great location and delivers the exceptional standards as normal with Holiday Inn Express. Was given excellent customer service and advice from Dom at reception. Only issue i had was that i was there on business which meant i was working nights so tried to sleep in the day but there was maintenance work going on above me in other rooms so the last sleep that i had was limited and i was not told about the work on my arrival. August 22, 2014
Rated 5.0 out of 5.0 by Gutes Hotel - schlechtes Frühstück Das Hotel ist eigentlich zu empfehlen, das Frühstück ist jedoch recht schlecht. August 20, 2014
Rated 4.0 out of 5.0 by Great Service My office had booked a room for 2 nights on 2 separate bookings.I arrived to find my reservation for the first night was not at this hotel but the other Leeds City Centre HI Express! Chris on reception was awesome and resolved the issue with a minimum of fuss. Clean room, reasonable breakfast selection, bar OK but it was very quiet while I was there. August 12, 2014
Rated 5.0 out of 5.0 by Great service - friendly staff Lovely clean and modern hotel. Staff friendly and helpful. Rooms spacious and immaculate, comfy beds. Breakfast great and plentiful. Ideal city break location. August 7, 2014
Rated 4.0 out of 5.0 by Friendly staff and good location Good value and great location. A pleasant stroll to the town centre. Breakfast options were plentiful rooms were clean and comfortable. Staff were friendly and professional. We had a fire alarm in the early hours of our first night stay and I'd like to compliment the lady and gentleman on duty that night for their calm manner in dealing with some very rude customers during the evacuation. Personally I'd rather suffer the inconvenience of standing outside for a time whilst the incident is looked into than being trapped in a burming building!! We would stay at this hotel again when visiting Leeds. August 7, 2014
Rated 5.0 out of 5.0 by stag weekend stayed at this hotel for one night aug, the reception staff were pleasant and helpful, the room was lovely and very clean, the sleep was brill, the brekkie was spot on, also its in a nice location, all in all great place at a great price, only gripe is check in at three o clock.Recommended. August 6, 2014
Rated 5.0 out of 5.0 by COMFORTABLE HOTEL IN GREAT LOCATION Great location within walking distance of City Centre. Hotel just as expected for Holiday Inn Express August 6, 2014
Rated 3.0 out of 5.0 by Dissapointed with breakfast!! Breakfast with no bacon and fried eggs, that's not English breakfast! No flavour at all to the scrambled MUSH, all the cooked food was cold, sausages were very herby and not cooked properly. Overall would not stay here again with my staff, as we need a good breakfast for a long day ahead of us in the hospitality industry. August 6, 2014
Rated 4.0 out of 5.0 by Closer than I thought I was expecting a longer walk into the centre of the city, but was pleasantly suprised with a nice walk along the canal and through the old Brewery area which has bars and even a Tesco express. We stopped over night on business, and was told via central bookings that there was a small amount of free parking, this is incorrect, its either £10 on site or £8 in the multistory next door. Staff really nice, we did have a 2.30am fire alarm evacuation, but what can you do? its one of those things. Im just glad I managed to get more clothes on than the poor lad who was only wrapped in a bath towel! I asked for Gluten free options for breakfast as I was informed after a previous review on a Manchester Holiday Inn that I need to ask the question as items are not on display. The guy behind the desk provided me with loads of Gluten free sliced bread which was great. Room was clean and as expected, but my only gripe was that the toilet roll was nearly empty, and it was neatly folded ready to go. I know im being picky, but a very nearly empty toilet roll gives the wrong impression. You want to feel like you are the first customer, not one of many who have used the toilet recently. But, thats just me, I would recommend, and dont be put off by the location, the other Holiday Inn is a bit closer to town, but I wouldn't pay the premium for about another 3 minutes walk. August 5, 2014
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