Rated 3.5 out of 5 by 139
Rated 1.0 out of 5.0 by PFGH OK overall
This is in a good location for Leeds Armoury, which is the only reason I'd use this hotel again.
The staff try their best, but the room we were in was shoddy, with pealing paint.
The breakfasts really are the worst I've had in a hotel of any price range - the selection was poor and the quality of the ingredients very low. Even the toasters don't toast.
The bar prices are far to high and the staff were not able to cope with the number of customers, despite the event we were at being regular and so could have been planned for.
March 16, 2013
Rated 2.0 out of 5.0 by MrsFlipper Noisy air con and smelly drains
Although the room was nice and clean there was a terrible smell coming up from the drains in the bathroom. The only way to reduce it was to block the drain holes up with a towel. The air conditioning unit also made a noise all day and night which sounded like someone typing on a keyboard. Hotel were aware of it and fellow guests at the hotel were also suffering from the same issues.
March 16, 2013
Rated 1.0 out of 5.0 by Thunderbird1 My most sleepless weekend
Took my daughter (40 Birthday) and family (2 grandchildren) for a weekend break to visit Royal Armouries.
Arrived Friday evening to find a stag party in full costumes getting tanked up in the bar, and wondered if we had booked the wrong place. Friday night was not too bad as there were only a few stag and hen parties in residence.
We came back from an evening meal Sat night to find the lower floor full of drinking stags and hens.
It was impossible for either us or the grandchildren to sleep before 11pm due to the shouting/screaming of the hen party in the rooms across the corridor, banging of doors and many male visitors coming and going.
As we had been given 2 rooms immediately above the drop of point for taxi's. At 2am the whole thing started again with shouting door, banging and people in room above us. People were returning until about 4-30am.
By being far more sensible in the room allocation for normal visitors. The antics of the drunks and mixed sex parties would have had much less influence on our stay.
I will never again stay at a Holiday Inn Express.
March 14, 2013
Rated 3.0 out of 5.0 by coldfisherman up dating required
Having stayed here previously, we were disappointed in our room this time. Although reasonably clean, we find the peeling and chipped paintwork in our room a bit offputting and the black mould in the shower was not what we would expect to find in a well known hotel chain. Refurbishment required!
March 8, 2013
Rated 3.0 out of 5.0 by wajcream comfortable bed but smoking room smelled
girlfriend could smell tobacco in room and net curtain had burns. only one towel when booked for 2 persons!
February 27, 2013
Rated 5.0 out of 5.0 by dbay1965 value for money weekend stay
nice newish hotel in a good central location. staff very helpful at all times. family room a little cramped and the pull out bed uncomfy for a 14 year old, but will return, shower good and general room amenities all provided. breakfast good if you attend at the right time otherwise can get a little cramped and stressful. no facilities but didn't expect any. decent place to stay and enjoy leeds city.
February 21, 2013
Rated 4.0 out of 5.0 by Pete19 Leeds Armories
Pleasant stay however fierst room offered had housekeeping problems, we were moved.
February 17, 2013
Rated 4.0 out of 5.0 by flossy Good service
The only complaint we had was that the breakfast area was far to small, it was really busy and there was not enough tables to eat at, some tables were not cleared away. The (HOT) food was not very warm and it tasted like it had been in the serving dishes for some time. Definitely the breakfast area could be more organised!!! Apart from this we enjoyed our stay, and we would not let it put us off by returning again.
February 15, 2013
Rated 5.0 out of 5.0 by Simon20 Excellent Service
The staff at the hotel gave excellent service throughout our weekend stay. They were very accommodating with my young niece which made the whole experience more comfortable.
February 10, 2013
Rated 5.0 out of 5.0 by Moggsy Great value and service
The room was clean and comfortable and the staff were very friendly and helpful. Very good value for money.
February 10, 2013
Rated 5.0 out of 5.0 by Ljopper Overall
This hotel is in a great area of Leeds rooms are clean and comfortable. Also enjoyed the bar with a good selection including a nice single malt. I would defiantly recoment this hotel and I will return on further visits to Leeds.
February 8, 2013
Rated 2.0 out of 5.0 by Hiexplatinum Poorly maintained
Sadly this is a pretty good hotel in a good location that suffers from poor maintenance.
After two rooms (the first had broken heating) the second had no tv remote and broken bathroom taps - it all gets a bit weary.
The reception area is in a poor state and tv in breakfast area was missing with just bare wires on the wall
I am a Platinum Hiex member so get to see plenty of the group hotels
February 5, 2013
Rated 4.0 out of 5.0 by williams27 Great service excellent area to stay
The reception on arrival could not have been dealt with quicker and
The room was spacious the only downer was the put up bed for the teenager was uncomfortable.
The area is a good place to stay.
Pity the car parking is so expensive.
We will stay there again
February 2, 2013
Rated 3.0 out of 5.0 by Lee100 Reasonable experience
Happy to stay again. Decent shower, bed and breakfast.
January 29, 2013
Rated 4.0 out of 5.0 by Reina will return if I go back to the area
typical Holiday Inn express.
but good value considering the price is very reasonable.
particularly liked the bed and blaket, very comfortable, best among all the holiday inn express that I stayed before. even better than most of the holiday inn and some crowne plaza.
January 23, 2013
Rated 4.0 out of 5.0 by charmstyle Comfortable Room
I had a room with a double bed and it was fantastic. However, the one thing is I wish the staff would have told me how to keep/turn on the lights. It requires the Ving Card (I figured it out later at night) however that should definitely be something mentioned at check inn time. Other than that the staff was great at answering all my questions about the town/buses/taxis and the breakfast was wonderful!
January 18, 2013
Rated 5.0 out of 5.0 by Beauty Truly a Holiday Inn
I couldn't ask for more, staff were professional, approachable, cheerful and ready to assist. I needed a Holiday Break with the twins, one disabled, hence I was wary about the car park distance at first but I followed staff instructions and am glad I did. We not only had a very good rest, we visited the Royal Amouries, a fantastic attraction for kids and all. I can't wait to be back, I did mention to a member of staff how great their service was. Thank you.
January 6, 2013
Rated 5.0 out of 5.0 by IrishAnn Excellent customer care
We were greeted by very friendly staff and nothing was too much for them. I have never experienced such good customer care and was really quite touched by their kindness and willingness to be of help. We had our wee dog with us and all the staff made a fuss of him..he loved it!! If in Leeds again I will always stay at the Armouries and will recommend it to any friends... It is the only place I have stayed where staff give well over 100% care and attention. Many, many thanks.
December 28, 2012
Rated 4.0 out of 5.0 by Manse Up to expected standards of Holiday Express
Settee missing when we first entered the room was quickly dealt with by allocating us another nearby room.
Hotel conveniently situated within easy walking distance of the City Centre.
December 20, 2012
Rated 2.0 out of 5.0 by squemily noisy room and no A/C control
Windows in room did not close properly so v noisy in early hours of morning as people left / arrived. Air conditioning did not switch off properly, even although switch was in off position - had constant noise of A/C switching on and off during the night. Overall a pretty bad experience.
December 17, 2012
Rated 2.0 out of 5.0 by prop Poor decor in room
Room had flaking paint on ceiling and bathroom looked tired. Crocery and cuterly at breakfast was not really that clean. Lights out in the bar area summed up the general poor maintence . I stay in HIE at least twice a month - this is the poortest I stay in and I only stay beacsue its convenient for my daughters student hall of residence
December 15, 2012
Rated 2.0 out of 5.0 by John541 Poor room with lots of noise on 5th Floor
I booked non-smoking but it was apparent there had been a heavy smoker using the room quite recently. Unfortunately the off button was not working on the air conditioning so I had to get used to it coming on during the night. I was staying on a Saturday night and about 1.30am pandemonium broke out outside the hotel as people started leaving parties in the vicinity and hailing taxis. This died down about 3am to be followed by noisy party revellers taking the lift to my floor and having difficulty opening the doors to their rooms. Things quietened down about 4am.
The bed was comfortable. There was a sign on each lift confirming the hotel knew there were reception problems with the TV signal.
December 15, 2012
Rated 4.0 out of 5.0 by Rich82 Great hotel. Not great Entertainment system
The hotel is fine and relaxing and the staff are very helpful. However, the Entertainment system providing TV, films and Internet access is terribly out of date and prone to not working. I was moved to 3 rooms to try and find a system that would work. The staff were very helpful and thoughtful, fortunately.
December 10, 2012
Rated 4.0 out of 5.0 by futura2 clean room comfy bed
enjoyed our stay ,friendly staff hotel clean and in a good position. would stay again
December 10, 2012
Rated 1.0 out of 5.0 by Chunshine Not one of the better ones!
On arrival I had to wait for the lady to finish serving 3 people at the bar with their orders before she finally came to the reception desk! Hardly priority check in!
The room was not that clean, the front strip counter where the television stands was hanging off and would cause a nasty pinch if you were leaning on the top.
The bed was the most uncomfortable bed I have slept in for years. The "roll together" was the worst it could be, which is what comes from buying cheap mattresses.
We got up and had breakfast early as we had a long journey ahead, so we were down for breakfast within 30 minutes of it being served.
The beans looked as though they had been out for 24 hours not 30 minutes! There were solid baked lumps mixed in the sticky thick gooey mess that was meant to be the sauce. The scrambled eggs tasted like they had been prepared in a bowl with soapy dishwater.
There had been no coffee prepared in the coffee peculator and we had to make it ourselves from instant sachets.
Neither of the toasters appeared to be working so making toast wasn't possible.
Overall this was the worst experience I have ever had of staying at a Holiday Inn Express hotel in the UK. I certainly would not recommend this hotel and am unlikely to ever return.
December 9, 2012
Rated 3.0 out of 5.0 by Partygoer Good location for armouries area events.
This hotel is in a good location for armouries area events.
December 7, 2012
Rated 5.0 out of 5.0 by cats3forme Great hotel
My husband and I stayed here in November for 5 nights and I enjoyed every minute of it. The Holiday Inn has the best beds and pillows I always sleep well and everything is spotless.There is a bit of a walk into the town when you don`t know where your going (we got lost) but once we worked it out it was fine. We had a great time in Leeds and would recomend staying here especialy if you get adeal like we did.
December 7, 2012
Rated 2.0 out of 5.0 by LouCope no thanks
the worst eggs i have ever come close to.
a key that didn't work.
a toilet that didn't either.
(the staff were ok. its not their fault)
December 5, 2012
Rated 4.0 out of 5.0 by Chris1811 Beware of deposits
Stayed for two nights and generally had a good stay. Staff were friendly, rooms comfortable and breakfast hot and plentiful. However although the stay was paid for in full on arrival unbeknown to me the hotel had taken a deposit equal to the cost of a nights stay. This had been secured on my debit card which although it still showed the money in the account it was not available to withdraw. This was not advised me on arrival and was not taken off the cost of the bill. It actually took a week for the money to be released back to my account so they had access to this money for that time. I was told it was hotel policy to have a deposit for breakages etc which I could understand but to not release the money until a week after arrival is not good policy.
So although its worth staying here just be aware of this policy.
December 2, 2012
Rated 5.0 out of 5.0 by NP38 Excellent location, great staff
This is a great value for money hotel. It's clean, comfortable and within walking distance to the centre. There were of 5 of us who stayed for a night out in Leeds and we walked into the nightlife comfortably. In a great location on the river and enjoys a quiet spot. Staff were helpful and attentive and breakfast was great. Would definately stay again and recommend you try it too!
November 30, 2012