Rated 4.0 out of 5 by 149
Rated 5.0 out of 5.0 by Thewrens Thank you
A good relaxing hotel, close to all amenities and within easy reach of the srationm
January 7, 2014
Rated 4.0 out of 5.0 by HLH1 Comforatble
Comfortable room, in good location, close to amenities, decent price.
January 6, 2014
Rated 5.0 out of 5.0 by Patty P Very comfortable stay
Me my husband and a group of friends had a very comfortable stay at The Holiday Inn Hotel in Harrogate. I would like to thank all the staff but especially the man at the desk in reception when we arrived on Saturday and the same man when we left on Sunday he was very polite and welcoming to all of us.
January 3, 2014
Rated 4.0 out of 5.0 Good hotel in great position
Our two days at Holiday Inn were very comfortable and excellent value for money. Good location and everything we needed was provided. Just one downer - kids skateboarding round the secure car park was not what I expected from a hotel chain of this calibre
January 2, 2014
Rated 3.0 out of 5.0 by andyr Essential Training Required
On arriving at the holiday inn at Harrogate with my family, we parked our car in the underground car park and headed to reception. We duly checked in and was given our room number, I was then asked my level of membership and duration of our stay (normally on our holiday inn stays this information is already known by the hotel check in staff). We proceeded to our room to then find that there were no beds made up for our children and also we were short of 2 towels (we booked for 2 adults, 2 children). We contacted the hotel reception to make them aware of this situation and they arranged for the rooms to be made up accordingly. Later we proceeded to the restaurant and an excellent meal served by a very friendly and attentive waitress. The following day on check out we were presented with a bill for the wrong amount. This was pointed out by ourselves and the bill was corrected. I feel that this hotel is clean, modern, well located and well presented however I feel that it is let down by charging for parking in a parking area that is owned by the hotel. Also the receptionists would benefit from additional training.
The bill was out by £151.05
January 1, 2014
Rated 3.0 out of 5.0 by Ibbo I expected more from a holiday inn
I have stayed in other Holiday Inn hotels. This was not a great experience.
Parking was terrible.
There was a constant drone all night coming from downstairs.
At breakfast, the heating was jammed ON in the dining area, making it unbearable, as there was no way of opening windows and to be told there were no engineers available to fix the problem.
next time I visit Harrogate I think I will give this Hotel a miss.
Sorry but it was disapointing.
December 30, 2013
Rated 4.0 out of 5.0 by Fagen39 Great hotel location
Great location, rooms are pretty basic for the cost. Good breakfast.
December 11, 2013
Rated 3.0 out of 5.0 Better than expected
Hotel room was comfortable and very convenient for the conference centre. Only a 10 Minute walk to the train station. Room service was okay but breakfast was appalling. We also found many great restaurants near by.
December 5, 2013
Rated 4.0 out of 5.0 by Largie Great desk staff
Had a lovely mini break desk staff went the extra mile.
December 4, 2013
Rated 5.0 out of 5.0 by Ann20 Great view. Nice room.
Friendly and helpful on reception.
Good room service - very good food
Comfortable, modern, clean room.
December 3, 2013
Rated 4.0 out of 5.0 by bullybully very helpfull staff
the room was clean and comfortable, the staff were very friendly, and generally our stay was a very pleasent, the location of the hotel was excellent in relation to the shopping centre.
i would certainly re book this hotel if i received a similar promotion offer.
November 28, 2013
Rated 4.0 out of 5.0 by Smilerdi A pleasant experience
Enjoyed an overnight stay here in November.
Whilst the room was quite dark, it was the standing lamp that didn't work. The reception staff were incredibly helpful and within five minutes came to the room to try and fix it, unable to fix the light, they instantly brought a standard lamp borrowed from the dining room! I found then very resourceful and responsive.
The only negative was that there Was no on site pool, it's 10 minutes away,
November 27, 2013
Rated 3.0 out of 5.0 by Silverfire Convenient for Harrogate International Centre
The booking information held at reception did not include the breakfast and dinner booking I had made by email with the Assistant Revenue Manager but luckily I had the email on my phone and the helpful receptionist quickly added the details.
I did not find the bed comfortable, It was as if it rose to a hump in the middle - perhaps to combat the normal sinking due to body weight - but the room was clean and comfortable and the towels were exceptionally thick and luxurious.
November 26, 2013
Rated 2.0 out of 5.0 by munawer comfortable bed
Everytime somebody closes the door next room, youcan hear it...was woken up twice by this...for the charges charged wouldnt hav stayed if it wasnt for the convenikence of the conf. Centre! Also after booking when uou ring the call terminated in egypt where the girl hsd no idea about my booking!
November 25, 2013
Rated 3.0 out of 5.0 by sooty19 clean and comfortable room
mix up on booking thought I was on winter deal. not best deal available.at reception booked dinner for two nights. told on second night could not use restaurant private function but could use bar. not acceptable.had to go out side into town.on departure at reception was going to be charged. for two breakfasts and dinner.as I thought I was on winter deal money already paid at booking. will be checking bank account.
November 21, 2013
Rated 4.0 out of 5.0 by MHH1 Check in
Great check and recognised as a Platinum member and facilitated and early check in for me which was excellent.
My only disappointment with this hotel is that the Laundry service is not good and twice now I have ended going back to the hotel at the end of the day to find that my laundry was still sitting on reception unwashed or ironed. This is not good when one is travelling and minimising on what one takes. The hotel did offer to wash themselves but not the same as outside services.
Please sort your laundry as this I believe will loose you trade
November 19, 2013
Rated 3.0 out of 5.0 by David2501 An Ok hotel
The hotel is OK but this time I picked up a stomach bug in the early morning..... all I had was room service (take it as bad luck) as stay often
November 5, 2013
Rated 4.0 out of 5.0 by Revdc Most enjoyable stay
Really friendly and helpful staff. We ate in both the bar and restaurant and were very happy with the service and food.
Only minus is the car park which has really tiny and sometimes strangely shaped spaces
November 4, 2013
Rated 4.0 out of 5.0 by Murraythebaker Easy to get to and park!
Was very easy to find and park. Only problem was they had lost our booking but showed them the comfermation email and it was sorted out in 2 mins! And staff were very nice!
October 30, 2013
Rated 4.0 out of 5.0 by TonyS54 Work or liesure
Great location with good rooms within a short walk to the centre of town
October 22, 2013
Rated 4.0 out of 5.0 by Berks comfortable but lacked.wifi
Saddened to see that Holiday Inn charge for wifi access!
October 20, 2013
Rated 1.0 out of 5.0 by sagaris slow service
no free internet as advertised for elite members and very slow service in restaurant
October 17, 2013
Rated 4.0 out of 5.0 by OldRover Quality Value and Service
Whilst my stay was for only one night I found that the Hotel was of good quality comfortable and value for money. The staff at reception and in the resturant were very friendly and helpfull and the breakfast was well presented and ample with the hot selection always fresh and excellent quality. I will stay at this hotel again when I return to Harorogate. It is well positioned next to the conference centre and within a short walk of the local facilities.
October 15, 2013
Rated 2.0 out of 5.0 by AJSEC AJSEC
I would like to advise you of the issue experienced by my partner and I during our recent visit to your Harrogate Hotel.
We stayed with you Saturday 21st September. We booked last minute deciding to extend a weekend away before my partner who is in the military travels back to Afghanistan. We were hoping for a good nights sleep in a peaceful environment. I was very impressed with the cleanliness of the room and decor .. A great room and good value given the excellent location.
Unfortunately we did not get the good nights sleep we had hoped for. A lie in was planned to coincide with your generous check out time. Alas, we received THREE "wake up calls" before 6am. One would have been bad enough, but three was not only disturbing and alarming, but certainly meant we could not get back to sleep. Not to mention some other poor soul clearly didn't receive their expected call!
I don't like complaining unnecessarily, but felt this was warranted and intended to inform our receptionist when checking out of the incident. Disappointingly, we were not asked how our stay was and I was not given the opportunity.
Sadly we did leave with a rather dim view of our stay.
We look forward to hearing back from you.
I sent this email to you on 23rd September and have had a response other than an automated replying promising a reply within 3 days.
Sent from my iPhone4
October 5, 2013
Rated 4.0 out of 5.0 by TonyS54 Great location and nice room
Use this hotel whenever I visit Harrogate - nice ambience with the only downside no Guinness
October 5, 2013
Rated 5.0 out of 5.0 by bonnylad relaxing stay 5 star
the usual holiday inn service from quick check in through to comfortable clean room,evening dinner, and hearty breakfast to send you away to face the world again.
October 1, 2013
Rated 4.0 out of 5.0 by RonTom Comfortable with easy access to town centre
We had a relaxing couple of nights in this very comfortable hotel, which is ideally suitable for exploring the beautiful town of Harrogate, with its shops and very good parks & gardens. The only blot on our stay was that the fire alarm got us out of the hotel twice - although it proved that it worked, and the fire brigade were very prompt at responding, to what were two false alarms!
October 1, 2013
Rated 3.0 out of 5.0 by olden we are priority guest members, we rate you as average
We were on a package holiday (Treayn) There was another group with us, we found front desk impersonal, refused to give us club benefits, refused to accept my tokens for the Daily Telegraph.
Room cleaning was minimal (room 516).
Restuarnat staff and food excellelent, especially lady serving the meat/fish item in hot surrondings
September 29, 2013
Rated 4.0 out of 5.0 by wigan1 service
the staff were really good especially in the restaurant, polite and very helpful.
September 25, 2013
Rated 2.0 out of 5.0 by AussieYorkie Top price AND normal facilities extra and room maintenance sloppy
I'd just spent 10 nights in 10 different hotels around the UK.
This was the ONLY hotel to charge for parking $15/night
This was the ONLY hotel to charge for WiFi $15/night
When I checked in at about 6pm on a Wednesday (peak check in time# there was one person on reception and even though I was the second person waiting, I waited 10 minutes to check in.
When I checked out at 8:30 am #peak check out time# there was one person #the same person) on reception and I again waited to check out. I got the impression that the hotel was set up for tourist groups not individual business people.
The bathroom surfaces had been wiped but dust was obvious, the battery on the TV remote had died so I couldn't change channels. You might find either of these at any hotel... but BOTH implies shoddy room care management and that is not acceptable at these prices.
Advice to the Holiday Inn... GET REAL. You can't charge for internet. It is NOT an "Extra" these days... it's an essential.
September 23, 2013