Rated 4.0 out of 5 by 232
Rated 3.0 out of 5.0 by Annoyed Business Traveler !
My room was fine, but my experience with the desk staff largely is what changes my opinions about this hotel. The wi-fi was not reliable for the entire 4 days I was there and once even was completely down. When I called to ask if the wi-fi was down, I was told there was no problem and to come downstairs so they could show me how to logon (despite having been logged on all day). I asked several times if they would check the status of the wifi, but the staff kept trying to put in the logon and password. In the meantime, they were scratching their scalps and their noses -- and then typing on my keyboard!! After they realized they needed to reboot their server, there was no apology for the delay - or for the unwillingness to listen to my suggestion that there was something wrong on their end and not mine. When I also mentioned that in the future for hygeine reasons they should avoid touching their faces (and especially their noses) when working on someone else's computer, they were visibly annoyed with me. THIS IS NOT GOOD CUSTOMER SERVICE!
To make all this worse, even though my room rate included wifi, I had to ask them 3 times to remove the additional charge from my bill.
April 21, 2014
Rated 4.0 out of 5.0 by SAH897 Relaxing break
Stayed here for 3 nights, the first 2 were in a standard double room on 7th floor which was ok, woodwork could do with a lick of paint in room and corridors. Lovely breakfast buffet style. 3rd night was in a suite on 9th floor, what difference, not just the suite but the corridors, like a different world up there from the floor we were on.
If the standard rooms were re-painted it would make all the difference. No biscuits in standard....how much does it cost for a packet of biscuits...its the little things that make the difference. Great location just a short walk from the centre of town. Would definately recommend the suites, it was lovely and especially good for families as there were two separate rooms so when the children are sleeping you can still watch tv in the bedroom.
Enjoyed our stay but as mentioned above a bit of tlc to the bedrooms and corridors would make a massive difference.
April 6, 2014
Rated 3.0 out of 5.0 by Bee21 Not Yorkshires finest
Booked here for 2 nights following a 2 night stay at HIE York, had visited Harrogate just for the day a few weeks ago but wanted to stay longer. From the totally confusing car park ( spaces not great) to the can,t be bothered attitude of the staff, not welcomed either as a guest or IHG Rewards member. Male receptionist on duty the afternoon we arrived ,appeared bored ,not service with a smile, very little info given re hotel-b/fast times etc. Booked restaurant for dinner ,but when we arrived it appeared to have been given over to ? large groups & we were told to "go to the bar & they,ll sort you out a table", we eventually found the small room allotted to a few diners, not a good impression of customer relations. Breakfast was OK, but again the staff let the hotel down. A brusque "morning", room number? & then we were pointed vaguely to a table, no mention of whether it was self-service ( it was , for EVERYTHING!) All restuarant staff looked untidy, suits looked creased/shabby, got the impression that the clients got in the way of the job! In contrast to the warm welcome, good manners & smartness of HIE staff York ,we know where we will stay again & it isn,t Harrogate Hol. Inn. Very disappointed.
April 3, 2014
Rated 5.0 out of 5.0 by Happyman1 Stop over
Surprising good hotel. We received an up grade which was unexpected. Room very nice ,quiet, and comfortable. Staff very good. We will visit again.
March 26, 2014
Rated 3.0 out of 5.0 by Beechesgirl Some areas need improvement
Check-in wasn't great - as an IHG member I was entitled to a free newspaper but wasn't even offered one - had to go back and ask later that day but then found I was charged for it on my bill when I checked out. I wasn't told about validating the car park ticket and only found out by chance from a colleague - also wasn't told about purchasing breakfast vouchers in advance, which are actually cheaper than buying on the day.
The room was very comfortable, extremely quiet, which was a great bonus but sadly, not as clean as it could have been. There was thick dust under the TV, which I only moved slightly and stains across the back of the desk where a previous guest has obviously spilt a drink and it had not been cleaned. The vanity unit around the wash basin was also not as clean as it could have been.
There were notices up telling guests to help save on washing by not putting towels out to be changed unless necessary, which I am totally for, but every day I came back and found the towels I had carefully hung up on the rails had been taken and clean towels put in their place. I didn't see the point of asking guests to be economical but then change them anyway.
The bar is very comfortable and service was great, as was the breakfast area. Lots of variety, spacious and comfortable - staff very pleasant.
March 22, 2014
Rated 5.0 out of 5.0 by AFI1959 Good hotel in a great location
Good size room, good food, good service and no problems at all. The hotel is centrally located with the main parks, theatres, shops and many restaurants just a few minutes away.
The only gripe is the £7.00 a night parking charge.
March 22, 2014
Rated 5.0 out of 5.0 by Sammyj69 Brilliant Stay
Stayed overnight whilst attending a business meeting. Room excellent, spotless.
Staff very friendly and were willing to help with queries ect.
Breakfast in the morning one of the best I have had.
Will definatly use again.
March 19, 2014
Rated 4.0 out of 5.0 by Pricilla14 Very good hotel and brilliant rate
We had a sneaky night away from the kids, so was a perfect break as the hotel is of a high standard and close to town. Bit disappointed it didn't have a pool as we thought there was one at the hotel, instead it was an offer to use a local pool - not quite the same!
March 13, 2014
Rated 5.0 out of 5.0 by Tony48 Great stay
Almost all aspects of our stay were excellent from Kathy in Reservations via John on Reception through to the dining room staff.The evening meal on a quiet Sunday was delicious; the breakfasts were also very good. The location is handy for the town, pubs, bars and restaurants. Ideal.
March 13, 2014
Rated 5.0 out of 5.0 by engelbert Perfect
Perfectly placed to stroll into town , secure parking , friendly service and very nice food. Will certainly visit again when visiting Harrogate.
March 12, 2014
Rated 5.0 out of 5.0 by Gixerken Great hotel
Every thing first class, nice clean suite, hotel very clean throughout, good size bathroom, I cannot comment on the food as we ate out with friends
March 12, 2014
Rated 5.0 out of 5.0 by 19ian53 First Class Service
The Location is ideal for the shops. You can park in the underground car park. The room was spotless. The restaurant was good. The breakfast was good. The bar was good (apart from there was no Guinness) .But last and not least, the staff were first class. Would definitely recommend to friends, and foe.
March 10, 2014
Rated 4.0 out of 5.0 by dacruz Great weekend break
Although not given the room grade we had booked, this was soon rectified and the rest of the stay was excellent. Will be staying again very soon...
March 9, 2014
Rated 5.0 out of 5.0 by blonde1938 Convenient PLUS
Location is very convenient to eating establishments, main train station, bus system, and downtown shopping. The staff go out of their way to make a guests stay pleasant. Second time there for an extended period and would choose it again.
March 8, 2014
Rated 5.0 out of 5.0 by Cic 62 Girly night
4 rooms booked. Excellent rooms, staff very helpful.
March 7, 2014
Rated 5.0 out of 5.0 by KAZA52 All round good stay
Great location - only 5 minute walk into Harrogate. The room was spotless and we enjoyed the very comfortable queen size bed. Staff were all friendly and helpful. The breakfast was hot and offered a lot of choice. One of the attractions was a car park with plenty of spaces, however, the spaces are very tight so be careful. Overall a good value for money hotel and would recommend to others and certainly stay again when next visiting Harrogate.
February 25, 2014
Rated 5.0 out of 5.0 by popsicle Good Stay
We stayed at the Holiday Inn overnight on the 22 February 2014.
Our room was very clean and tidy, and the bed was very comfortable.
We were checked in by Joanna and she explained everything to us very clearly and then took us up to our room. Joanna made us feel very welcome.
We would recommend this Holiday Inn to our friends and family for a stay.
February 24, 2014
Rated 5.0 out of 5.0 by peter0113 A very enjoyable stay.
When we arrived our room was available and check in went smoothly, reception staff were friendly and polite. On a cold February day the hotel was pleasantly warm and relaxing. Our room was modern, clean, spacious and comfortable.
Our evening meal in the hotel restaurant proved to be a good experience, the range and quality of the food was very good, our waiter was helpful and efficient without being intrusive. We eventually retired to our room feeling well satisfied.
Next morning we found the buffet breakfast restaurant very quiet which did result in some of the food sitting under the heating lamps for slightly too long, having said that the range of food was excellent and tasty. Even when quiet, small queues formed at the do it yourself toaster and also the tea and coffee machines which does tend to interrupt your eating experience.
All in all our stay was very enjoyable and we would not hesitate in recommending The Holiday Inn Harrogate.
February 24, 2014
Rated 4.0 out of 5.0 by timw Harrogate 2014
This hotel is in a very convient location for visiting Harrogate and is only 10 minutes walk to the town centre shops and attractions.
The hotel rooms are well furnished and clean and generally very comfortable. Our only issue was the the pillows provide, although both soft and firm pillows are provide neither are very good and not particularly comfortable. There are plenty of good restaurants close by. Overall we had a good stay.
February 15, 2014
Rated 4.0 out of 5.0 by Grangrad Birthday Treat.
Booked a Reward Night to have a weekend getaway to celebrate wife's birthday. All rooms were the same rate so we booked a Double Suite although we were allocated a Twin Suite on arrival. Check-in staff were very friendly and efficient. We had booked a meal in the town so did not use the restaurant. Only slight disappointment was the car park fee - £7 a day in a provincial town is a bit steep especially as I only paid £1 a day in a London suburb Holiday Inn Express recently. Overall a very comfortable stay and would return again.
February 12, 2014
Rated 2.0 out of 5.0 by Joanne1964 Speedy Checkin- verges on rude!
We stayed at your hotel on the 31st December as we had tickets for The Blues Bar - what a wonderful evening that was!! The suite was great and we have booked to return again next New Years Eve for 2 nights again in the suite!! It isn't much dearer than a room so I wasn't expecting much but was pleasantly surprised - it was two rooms and really nice - hence why I want to stay the two nights and take advantage.
There were two issues though:
1# Whilst we all appreciate speedy checkins mine was a joke! My name and address were taken, I was then handed an envelope and told everything I need including the room number is in the envelope and that was it - no have you stayed here before, will you be wanting breakfast, do you know where the lifts are and that you need to insert the room key to operate the lift ,or oh you are platinum here is your free drink voucher and welcome etc etc - actually just no welcome at all!! Far from the Leeds Crowne Plaza or Camden experience!! Actually far from all the IHG experiences that I would normally highly rate!
I moved away from the counter and checked the envelope and it just contained a welcome letter and a key card. Fortunately, Tod #I think?# was now serving someone else so I went to the lady receptionist and she was more helpful. ie she gave me the number of the room, explained where the lifts were and that we had to use the keycard to operate the lift. We still didn't receive a free drink voucher though - There was a large sign saying sign up and you get a free dink voucher and as Platinum we normally get snacks too - usually nuts but very welcomed :#
I dont know why I was dismissed in this way by the original male receptionist? I know I was checking in alone, but that was only because my husband was parking the car. I am a professional person and tidy. It was New Years Eve but the reception was not busy at all - two people on and usually one available - I know as my poor husband was parking the car and took about 1/2 to find possibly the only space left! so I was left just watching what was going on.
2) We were charged £7 for parking - not excessive I know, but on exiting the carpark we found out it was "free passage" so I think that we were incorrectly charged.
I emailed the hotel who apologised but whilst they said that the barrier wasn't working we still had to pay. The sign said free passage!! That surely is different! It was a bank holiday so possibly free - like Sundays! They apologised for the lack of attention at reception but didn't offer to refund the parking #Which I think was free on that day - free passage!!# or offer an additional free drink voucher for next time we stay - I know it isn't much but it is the details that end up bothering us far later!!! I forget how lovelly the room was but cant get over the check in and will probably always use it as an example of really poor customer service! From a company that usually has such amazing good service! Different locations!! Is IHG a franchise??? That may explain things!
I cant comment on food or the bar as we didn't eat or drink here.
The location is great for Harrogate!
There is parking for the Hotel and The Conference Centre at the hotel.
I am looking forward to checking out the amenities next time we stay as we are there for two nights so will have longer to appreciate the hotel
February 1, 2014
Rated 2.0 out of 5.0 by peter0113 No Heating on Christmas Eve
When we arrived we found the public area's of the hotel were very cold. The heating system was blowing out cold air on what was a freezing cold December day. We went in to the bar, it was empty, we were the only customers but after purchasing a drink we soon discovered why, it was too cold. We took our drinks in to the reception area but after 5 minutes decided it was too cold to remain there. We headed for our room where we found there was some warmth. On checking in we had been given a letter saying the restaurant would be closed that evening but food would be available in the bar. Early evening we were ready for some food so we revisited the bar. It was still cold and still empty. Due to this we couldn't use the bar lounge or reception so we were forced to go out in the evening for a meal, we found that due to it being Christmas eve all the restaurants were full so we ended up buying a "take away" bringing it back to the hotel and eating it in our suite. Because of the terrible weather and the lack of warmth in the public area's of the hotel we spent the whole of our stay confined to our room. It did ruin Christmas Eve for us. The staff were friendly, polite and apologetic but that didn't change the situation.
January 9, 2014
Rated 5.0 out of 5.0 by JJJP Very Enjoyable Stay
The hotel is in a good central location that was easy to find and had good parking. Check in was efficient and polite. The rooms were clean and quiet and the breakfast had a great choice. The use of a good gym and swimming pool was a bonus!
January 8, 2014
Rated 5.0 out of 5.0 by Thewrens Thank you
A good relaxing hotel, close to all amenities and within easy reach of the srationm
January 7, 2014
Rated 4.0 out of 5.0 by HLH1 Comforatble
Comfortable room, in good location, close to amenities, decent price.
January 6, 2014
Rated 5.0 out of 5.0 by Patty P Very comfortable stay
Me my husband and a group of friends had a very comfortable stay at The Holiday Inn Hotel in Harrogate. I would like to thank all the staff but especially the man at the desk in reception when we arrived on Saturday and the same man when we left on Sunday he was very polite and welcoming to all of us.
January 3, 2014
Rated 4.0 out of 5.0 Good hotel in great position
Our two days at Holiday Inn were very comfortable and excellent value for money. Good location and everything we needed was provided. Just one downer - kids skateboarding round the secure car park was not what I expected from a hotel chain of this calibre
January 2, 2014
Rated 3.0 out of 5.0 by andyr Essential Training Required
On arriving at the holiday inn at Harrogate with my family, we parked our car in the underground car park and headed to reception. We duly checked in and was given our room number, I was then asked my level of membership and duration of our stay (normally on our holiday inn stays this information is already known by the hotel check in staff). We proceeded to our room to then find that there were no beds made up for our children and also we were short of 2 towels (we booked for 2 adults, 2 children). We contacted the hotel reception to make them aware of this situation and they arranged for the rooms to be made up accordingly. Later we proceeded to the restaurant and an excellent meal served by a very friendly and attentive waitress. The following day on check out we were presented with a bill for the wrong amount. This was pointed out by ourselves and the bill was corrected. I feel that this hotel is clean, modern, well located and well presented however I feel that it is let down by charging for parking in a parking area that is owned by the hotel. Also the receptionists would benefit from additional training.
The bill was out by £151.05
January 1, 2014
Rated 3.0 out of 5.0 by Ibbo I expected more from a holiday inn
I have stayed in other Holiday Inn hotels. This was not a great experience.
Parking was terrible.
There was a constant drone all night coming from downstairs.
At breakfast, the heating was jammed ON in the dining area, making it unbearable, as there was no way of opening windows and to be told there were no engineers available to fix the problem.
next time I visit Harrogate I think I will give this Hotel a miss.
Sorry but it was disapointing.
December 30, 2013
Rated 4.0 out of 5.0 by Fagen39 Great hotel location
Great location, rooms are pretty basic for the cost. Good breakfast.
December 11, 2013