Rated 3.6 out of 5 by 205
Rated 1.0 out of 5.0 by pb1961 Astonishingly unfriendly and unhelpful staff
This hotel has been a brand changer for me. I've actually changed brands for future business and leisure stays following my experience at this establishment. I'm still reeling at the total contempt the staff showed to me and my family. My son, who lives locally and wasn't staying with us [my wife and daughter] left in disbelief that the staff could be so complacent! He was nervous that this stay could impact the following day - his graduation ceremony.
For me, any stay is defined by the check-in process and this was abysmal. A very long wait (after a very difficult and stressful journey# then resulted in argument about Platinum member check-in rewards #points or drinks vouchers; I ended up with neither), only to be followed by The Manager rolling her eyes and waving me away dismissively.
There appeared to be only two members of staff, neither of them seem to care little about delivering any form of customer service and one of them confessed to be a trainee which explained why she was totally clueless. Combine this with a "I don't care" attitude and you get a hotel that is a total brand changer.
I've instructed my admin team to change a future 6-night business stay in Berlin to another non-IHG brand and I will not be staying at IHG hotels in future where there is another choice.
Any hotel that employs staff - wherever they are in the world - who demonstrate such contempt for the customer does not get my future business.
July 25, 2014
Rated 4.0 out of 5.0 by kevf61 Another consisently good HIEx
I'm increasingly choosing Holiday Inn Expresses because of the consistency of their quality. Sorry if that's a very boring review, but with the amount of travelling I do, often it comes down to things like that. TV good, wifi good, breakfast good, and the design and quality of the room is great.
HIEx Leeds Armouries has no free parking, and you have to use the multistorey next door at £8 per overnight stay. I've had worse, but it's worth factoring into the cost.
The breakfast area's an odd design, with a small space for everyone to get their food from, which can make it quite fraught at busy times. This is balanced out by the lovely large airy space for everyone to eat in.
July 24, 2014
Rated 2.0 out of 5.0 by toffee2 Needs a Refurb!
The Holiday Inn Express is our budget hotel of choice. This hotel is the worst one we have visited. From the appearance and general distain from the staff to the smell and scruffiness of our room, the hotel is in need of a freshen up. breakfast was good though!
July 19, 2014