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Rated 4.5 out of 5 by 183 reviewers.
Rated 5.0 out of 5.0 by Friendly and approachable staff My parents who are both in their 70's stayed over the Christmas period and the staff were very helpful and approachable. Nothing was too much trouble for the staff. The room was clean and accessible for my parents. I would definitely recommend this hotel. January 3, 2014
Rated 5.0 out of 5.0 by FANTASTIC SERVICE HAVE STAYED HERE SEVERAL TIMES & NEVER HAD ANY COMPLAINTS STAFF ALWAYS FRIENDLY & HELPFUL-BUT 2 WEEKS BEFORE STAYING FOR A COUPLE OF NIGHTS TO VISIT FAMILY FOR XMAS MY ELDERLY MUM HAD A SLIGHT STROKE. I PHONED RECEPTION & EXPLAINED THE DETAILS ASKING FOR ROOMS TOGETHER THEY COULDN'T HAVE BEEN MORE HELPFUL ARRANGING ROOMS WITH CONNECTING DOORS. AS ALWAYS ROOMS WERE CLEAN & COMFORTABLE & EVERYONE VERY FRIENDLY EVEN THOUGH THEY WERE WORKING OVER FESTIVE PERIOD. COULDN'T RECOMMEND MORE HIGHLY. January 2, 2014
Rated 4.0 out of 5.0 by Great Staff Stayed three nights over Christmas. Staff very friendly and helpful. Nothing was too much trouble. December 31, 2013
Rated 5.0 out of 5.0 by Best HI Ex around :-) Excellent as ever giving you exactly what it says on the tin with the bonus of friendly staff (all of them) who genuinely seem happy to help !! Always get good deal through corporate partnership rate through LUFC !! MOT December 28, 2013
Rated 5.0 out of 5.0 by This will NOT be the last time... This was the first time that I had travelled this far up North on my own. It was my friend's daughter's blessing/1st birthday. Was trying to get up as early as possible so that I could get ready as I didn't want to drive in my outfit. When I arrived I was greeted by Karen with a beaming smile. I had spoke with Anne the previous night to inform her that I was coming up early, she did advise that a room would not be available but I would be able to get ready in the meeting room and they would store my bag until I returned. I was running behind and getting a little flustered but somehow Karen was able to calm me down just with her way and took me into the meeting room to get ready. She did make a point of saying if I needed anything, she would be on hand to help. I got ready and was about to dash out to the car and with her intuitive style, Karen said that I was more than welcome to grab a coffee on the go before I left (these little touches are what make the difference as I was not at all expecting that) I came back from the event and Anne had taken over from Karen in the morning and again the seamless service was upheld. She knew exactly who I was and checked me in. Within seconds I was walking to my room... On entering, the room was spacious and really homely. I immediately felt comfortable and felt reassured by the note in the bathroom - if I had forgotten anything say a toothbrush or comb they were able to provide it free of charge! My smile increased and I had a wonderful shower and rested. The following morning, I went for breakfast and the lovely Karen was at the desk bright and cheerful and again made me feel uplifted and ready for the just under 3hr journey back to Wembley. What really made this experience for me was the attentiveness of the staff, the cleanliness of the hotel communal areas and the fact that no one was too busy to help. I forgot my hot water bottle and the hotel have offered to send it back down to me with me recouping the postage, which is totally fine with me. An amazing experience at an amazingly low price. I will DEFINITELY be coming back and I have told many of my experience of the Holiday Inn Express Leeds East. December 18, 2013
Rated 4.0 out of 5.0 by Great stay! Great location, comfortable and clean room, friendly staff and adequate breakfast. What more do you want!? The only reason I marked it down was because I had a lot of noisy neighbours and had a really poor sleep because of this, however this wasn't the fault of the hotel. December 17, 2013
Rated 4.0 out of 5.0 by Another very pleasant and most satisfactory stay I've stayed at this hotel many times. I always find it very comfortable, with nice clean rooms, a decent breakfast, free parking and pleasant staff. Good value for money - especially with the free wifi - an addition since my last stay which was some time ago. December 9, 2013
Rated 4.0 out of 5.0 by Weekend Away My wife and I stayed in this Inn for 2 nights and the only problem we has was on the first night ( a Saturday) when we were awoken from our sleep on a number of occasions by noise. the second night was much better. The breakfast was fine although Sunday morning was a bit busy. December 5, 2013
Rated 5.0 out of 5.0 by Nice, clean & comfortable hotel. Very good value. Well positioned & very pleasant hotel Happy & welcoming staff. Having attended a nearby function, our very late return to the hotel did not appear to be a problem. We would certainly return. December 1, 2013
Rated 5.0 out of 5.0 by Will use this again Stayed here when we had a night out in Leeds. Much cheaper than city centre places we were looking at, and only about £15 each way so still worked out cheaper than us both staying in leeds,. Room was really nice and beds very comfortable. Pretty basic so don't be expecting miniature soap or shampoo, but everything was spotless and bed was really clean and comfy. One of the best aspects was the blackout curtains which meant we slept through till about nine undisturbed, and that breakfast was served till 11.30am on weekends, check out is 12, so really unrushed and chilled. Will definitely use it again if I go out in Leeds again. November 23, 2013
Rated 5.0 out of 5.0 by relaxing stay and excellent customer service This was an overnight stay on the way to the Durham Lumiere event.Very friendly greeting efficient check-in service not bombarded with too much info and helpful answers to my questions about the Toby Carvery next door. Comfortable night's sleep(minimum noise - thanks to request for quiet room!)Relaxed breakfast with good range of options.Check-out service equally friendly and efficient.Would stay here again if opportunity arose November 20, 2013
Rated 4.0 out of 5.0 by Great Place-Shame about the bed Very clean and nice hotel.Breakfast very good and staff very helpful.Room very clean and furnished nicely. The only down side was the springy mattress.Terrible nights sleep as when either myself or my wife moved,due to the mattress being very bouncy we kept waking up.Suggest the bouncy mattress are changed to a firmer type. November 19, 2013
Rated 4.0 out of 5.0 by Pretty good hotel with excellent breakfast The hotel in general was pretty good, beds are a bit like jelly which where not the best but everyone has a preference, Staff are very friendly and rooms are spotless. Breakfast provided a large variety from continental to cooked. Make sure you check the breakfast times as we where unaware that the breakfast times changed from the weekends to weekdays and ended up having to buy breakfast next door. November 15, 2013
Rated 4.0 out of 5.0 by staff always helpful I've stayed here a few times and it has always been a good experience. Rooms are always crisp and clean. Facilities nearby- pubs and restaurants- are good value... Thank you. November 5, 2013
Rated 5.0 out of 5.0 by Great service When we checked inn on the 1/11/13 at 7p.m. The lady who was at reception was just fabulous great Customer service keep it up November 5, 2013
Rated 5.0 out of 5.0 by really clean and very comfortable Stayed here before a dance course so was pleased with the peaceful surroundings and very comfy beds. Room extremely clean, telly quality excellent, free wifi, lovely breakfast :-) November 4, 2013
Rated 5.0 out of 5.0 by GREAT LOCATION WONDERFUL SERVICE, staff not as friendly as usual and had a room upstairs November 1, 2013
Rated 5.0 out of 5.0 by Excellent Friendly helpful staff and a clean, comfortable hotel November 1, 2013
Rated 4.0 out of 5.0 by Relaxed stay, everything we needed Great location, comfortable room. Limited choice of hot items at breakfast was the only thing we would change. November 1, 2013
Rated 4.0 out of 5.0 by A great friendly hotel We recently stayed here whilst visiting family and although it was a flying visit it was fab for what we paid. The room was of modern decor and well laid out. The selection of pillow firmness was a nice touch too. The bed was a bit too soft and bouncy for my liking but more than adequate for a one night stay. The breakfast area was right next to reception and although small was well stocked with a great selection of items although no bacon :-) The staff we're friendly and efficient and overall we found he hotel to be clean and well maintained. A nicer quality hotel than some budget chains and the inclusive breakfast makes it very competitive too. On the whole a lovely stay and we will be back next time we visit. Thanks very much. October 30, 2013
Rated 5.0 out of 5.0 by Comfortable bed and good service I stopped at this holiday inn express for 2 nights 23rd an 24th October. I was greeted as a holiday inn member, the service was very good and the room was comfortable and clean. there was sufficient free parking. There is an excellent good value Toby carvery next door. The breakfast was the usual fare this started at 6.30am. October 29, 2013
Rated 5.0 out of 5.0 by my favourite in yorkshire and the staff is great! I tour with rock bands and I love this place and everytime I'm in yorkshire, even if we got a show a bit far away this is the first choice. the staff is absolutely great and very helpful (this time I was with a japanese band and only one spoke english). I'll be back for sure soon. Oh, and it's a great value for money too! October 28, 2013
Rated 5.0 out of 5.0 by Great Hotel In all honesty we weren't really expecting too much however what a great Holiday Inn. We booked 5 rooms here as we were attending a funeral in the area. From the moment we arrived the service was great. The man at the check in desk couldn't do enough for us to make sure we had what we needed, even offering to show us to our rooms. We dined in the Toby Carvery next door which was great value and the service was grew there too. The rooms were all very well appointed and extremely clean and a good nights sleep was had by all. Breakfast was great too! October 24, 2013
Rated 5.0 out of 5.0 by Great service and overall friendly experience. We have stayed at many Holiday Inn Express' over the UK and have found some of them unable to provide the friendly service that this small but well catered hotel offers. The staff are attentive to the residents wishes and you feel special with the warm and welcoming nature that they project. Cleanliness is above reproach and you have all that is required for a relaxing and enjoyable stay. October 24, 2013
Rated 5.0 out of 5.0 by Locality excellent More than adequate, although we were hardly there during our two night stay, and did not use tea making facilities or television. Found shower stall design more to our liking, although shower head was barely adequate. Toby next door was superb. The 'complementary' breakfast featured watery orange juice and susages but no bacon. October 24, 2013
Rated 3.0 out of 5.0 by Poor breakfast choice Generally high sugar/fat. Insufficient fresh fruit/nuts/continental style. Not enough space around serving area. Staff very helpful both reception and dining area Electric heating in room not very good i.e. cold on arrival then the air is very dry . Radiators with radvalves would be much better. No heating in bathroom - very cold floor, everywhere has heavy condensation. Extractor fan not working - otherwise very clean and good fittings October 24, 2013
Rated 5.0 out of 5.0 by Good people, nice place, good experience. We are regulars here - family live just up the road. It always provides a pleasant and comfortable place to stay for a night or two. The rooms work very well. The beds are comfortable, the rooms are generously proportioned with a sofa bed if needed, the "bathroom" doesn't actually have a bath but is well-designed and works well with a great shower cubicle and a cleverly designed toilet/bathroom door. The breakfast facilities are just right. The bar area from the previous evening neatly converts into an effective dining room in the morning and the choice of self service fruit juices, cereals, hot food and bread/toast/croissants with jams together with a full range of hot drinks enables a quick, convenient and satisfying start to a busy day. Our experience of the staff has been consistently good. They are friendly, cheerful and helpful and seem to want you to have a pleaasant stay. Overall it's excellent value. October 22, 2013
Rated 5.0 out of 5.0 by Holiday Inn Stay The hotel was very clean and presentable and looked very nice from the outside. The reception were very helpful and couldn't do enough for you. The room was lovely and spotless and very modern. The breakfast in the morning was lovely and well presented and very tasty with plenty of choice. A very pleasant stay and would recommend to anybody. October 22, 2013
Rated 5.0 out of 5.0 by Great wee holiday inn express A great wee hotel. Very clean comfy and very helpful staff. Excellent! October 10, 2013
Rated 5.0 out of 5.0 by comfortable room The room is clean and very comfortable. Bathroom is clean and the shower is good. The breakfast is very disappointing with very little choices. October 9, 2013
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