Rated 4.5 out of 5 by 81
Rated 5.0 out of 5.0 by LMG85 This will NOT be the last time...
This was the first time that I had travelled this far up North on my own. It was my friend's daughter's blessing/1st birthday.
Was trying to get up as early as possible so that I could get ready as I didn't want to drive in my outfit.
When I arrived I was greeted by Karen with a beaming smile. I had spoke with Anne the previous night to inform her that I was coming up early, she did advise that a room would not be available but I would be able to get ready in the meeting room and they would store my bag until I returned.
I was running behind and getting a little flustered but somehow Karen was able to calm me down just with her way and took me into the meeting room to get ready. She did make a point of saying if I needed anything, she would be on hand to help.
I got ready and was about to dash out to the car and with her intuitive style, Karen said that I was more than welcome to grab a coffee on the go before I left (these little touches are what make the difference as I was not at all expecting that)
I came back from the event and Anne had taken over from Karen in the morning and again the seamless service was upheld. She knew exactly who I was and checked me in. Within seconds I was walking to my room...
On entering, the room was spacious and really homely. I immediately felt comfortable and felt reassured by the note in the bathroom - if I had forgotten anything say a toothbrush or comb they were able to provide it free of charge! My smile increased and I had a wonderful shower and rested.
The following morning, I went for breakfast and the lovely Karen was at the desk bright and cheerful and again made me feel uplifted and ready for the just under 3hr journey back to Wembley.
What really made this experience for me was the attentiveness of the staff, the cleanliness of the hotel communal areas and the fact that no one was too busy to help.
I forgot my hot water bottle and the hotel have offered to send it back down to me with me recouping the postage, which is totally fine with me.
An amazing experience at an amazingly low price. I will DEFINITELY be coming back and I have told many of my experience of the Holiday Inn Express Leeds East.
December 18, 2013
Rated 4.0 out of 5.0 by Sophie87 Great stay!
Great location, comfortable and clean room, friendly staff and adequate breakfast. What more do you want!?
The only reason I marked it down was because I had a lot of noisy neighbours and had a really poor sleep because of this, however this wasn't the fault of the hotel.
December 17, 2013
Rated 4.0 out of 5.0 by mancunian1 Another very pleasant and most satisfactory stay
I've stayed at this hotel many times. I always find it very comfortable, with nice clean rooms, a decent breakfast, free parking and pleasant staff. Good value for money - especially with the free wifi - an addition since my last stay which was some time ago.
December 9, 2013