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Rated 4.2 out of 5 by 85 reviewers.
Rated 5.0 out of 5.0 by Very Nice Hotel the Staff was very friendly and helpful and they watched my motorcycle as they let me park it very close to the building in the parking lot so it could be under the lights and where no one could mess with it I have stayed here before and always nice to go back enjoyed the people and enjoyed the cleaniness October 27, 2014
Rated 5.0 out of 5.0 by CLEAN CLEAN AND CLEAN I appreciated the assistance Norah extended. She was patient with me and listened carefully to what I was saying. After receiving my room key I drove around to the side entrance when the clouds parted and the RAINS fell. An employee retrieved an umbrella to assist my getting inside with as little water on me as possible. The room was perfect! It was clean, inviting, not too big nor too little. I felt comfortable. I had to leave for a bit but when I returned there was a card from Norah. She remembered I was in town for a funeral. I was touched, she did not have to give me a card. I found out the next morning she had also extended her condolences to my mother's husband in the same manner. Thank you Norah for all your help and your acts of kindness. October 16, 2014
Rated 2.0 out of 5.0 by Service was good The front desk clerk was extremely kind and helpful as well as the housekeeping staff. The motorcycle gang revved up their engines at 10:15 pm until the authorities were called; the elevator was broken and the breakfast was unlike any other served at Holiday Inn Express. The gym equipment was broken so we had to go to Ft. Polk base to exercise and then come back to the hotel. This is the ideal hotel for people that love to hunt wild game. October 15, 2014
Rated 4.0 out of 5.0 by comfortable bed Too expensive. Hotel needs updates before charging the rate. October 9, 2014
Rated 5.0 out of 5.0 by Inviting and Friendly Staff! I had a very pleasant stay at this Holiday Inn Express. The staff was welcoming, the room and bathroom clean and newly furnished, and the breakfast offerings were delicious. I would recommend staying here. October 6, 2014
Rated 5.0 out of 5.0 by Great Staff The staff at this location is the very best I have had at any Holiday Inn Express across the country. Great hotel, good location easy access to amenities in the town. October 6, 2014
Rated 5.0 out of 5.0 by Great Customer Service We had a great experience due to the professionalism and knowledge of the front desk staff. We used your hotel because we were in town for a funeral, your staff was extremely compassionate to us. Any question asked was answered quickly and with sincerity. It was a pleasure to stay in your hotel and if the need arises I would happily stay at your fine establishment and will loudly proclaim your merits to family and friends traveling in the area. May I suggest adding an other button for reason for travel. I entered meetings/conference but was in the area due to a family funeral. Not everyone travels for business and/or pleasure and other would provide insight to why someone was traveling in this specific area, and if someone can have a good experience at a hotel under stressful situations as mine, it says alot about your facility and your staff. October 1, 2014
Rated 5.0 out of 5.0 Great stay Great place to stay while I was on a work assignment for my first time to this location. Friendly staff. September 30, 2014
Rated 4.0 out of 5.0 by Nice stay While visiting famiy at Ft. Polk base this hotel met our expectations for sleep, breakfast, and comfort. Internet was fast and offered when we checked in. September 24, 2014
Rated 3.0 out of 5.0 by Friendly staff. Quiet room. Friendly staff, beautiful pool, average breakfast, smallish room. September 24, 2014
Rated 3.0 out of 5.0 by Meh Staff is very friendly. Breakfast was tastey. The biggest downside is that the hotel smelled not so good 7/10 nights stayed. The smell was somewhere between mildew and farts but the room smell was the worst the first few days because of the cleaning solution they used which had a strong chemical/baby powder smell. I left houskeeping notes not to use the cleaning solution and bought some air freshner which helped out the situation. September 16, 2014
Rated 5.0 out of 5.0 by Exceptional hospitality I stay in over 60 hotels a year and the welcome, attention and friendliness of the staff at this one was exceptional. I use a range of hotels, including the Ritz Carleton at times so have a good understanding of what customer service should look like. The Leesville Ft Polk holiday Inn set a new standard. I particularly liked the hand written note welcoming me to my room. I can't guarantee the experience for others but for my stay it was outstanding. Thank you! September 10, 2014
Rated 5.0 out of 5.0 by One of better properties in the immediate area This is my first choice to stay when in the area. I seriously consider driving 35 miles to get a comparable room elsewhere if unavailable. September 10, 2014
Rated 5.0 out of 5.0 by Wonderful Place to Stay Overall this hotel is excellent. The only negative thing I have to say is the hotel smelled strongly of mildew in the hallway when I first arrived but there was no smell in the room. The staff opened the doors on either end of the hotel to air the place out. The staff and facilities were great and the Wednesday night managers special was a great surprise. The pool and gym area was well maintained and cleaned daily. August 29, 2014
Rated 5.0 out of 5.0 Perfect! The young lady that checked me in was awesome. Quick, helpful and cheerful. August 28, 2014
Rated 5.0 out of 5.0 by Hand written notes I won "guest of the day" and received a special parking place, a gift basket of snacks and two hand written notes- one in the basket, and one on my bedside table. Little things like that go really far with me. The staff was super friendly and I still can't believe they took the time to hand write me personalized notes. Without the extra touch, my stay would have been just been ordinary. I mean, who looks forward to a work trip in the Fort Polk area? August 25, 2014
Rated 5.0 out of 5.0 by Great Service Very friendly and accommodating staff made my stay an excellent stay. Thanks. August 24, 2014
Rated 5.0 out of 5.0 by Honda76 excellent hotel for the size of town. quiet, friendly and helpful management and employees August 19, 2014
Rated 4.0 out of 5.0 by Business Review The hotel was handy to get to. Beds were a bit hard for my taste, resulting in a somewhat less sleep than normal. Staff was courteous and responsive to requests. The hotel is neat and clean in all respects. August 19, 2014
Rated 4.0 out of 5.0 by Meal The breakfast was disappointing. Not a variety of options. August 17, 2014
Rated 4.0 out of 5.0 by Staff was friendly My stay at the Holiday Inn Express in Leesville was okay. The front desk staff was friendly and asked almost every day if everything was okay with my room and if there was anything they could do for me. The hotel itself looked fine. It did appear a little dark inside. The wall coloring is a little too dark. I had no issues with something not working. The mattresses weren't that great felt kind of hard. I also only had firm pillows instead of a choice. All in all the hotel provided everything needed for a decent business trip. August 15, 2014
Rated 3.0 out of 5.0 by Bed sheets worn out and nobbie. The hotel was clean and the front desk clerk during the day was very friendly and accommodating. However, the front desk clerk at night did not even know how to put sheets on a bed and not willing to even try. August 13, 2014
Rated 5.0 out of 5.0 by Holiday INN Express Leesville LA Overall staying at this hotel was enjoyable, the staff was very friendly, and helpful. The front desk clerk recommended a great place to eat. The hotel was clean and neat, they did not have a swimming pool/sauna that was available during our stay. They said if we wanted we could use the one at the Hampton behind it. I did not use the wireless internet being a bit old fashioned, but the LAN wire in the room provided great internet speed and reliability. One issue I had with the inroom heat/airconditioning unit was that it appears that if you are not moving around (ie sleeping very soundly) it shuts off as it was generally off and warm in the room when I woke up, but when I would get up and start moving around the AC kicked back on. August 12, 2014
Rated 1.0 out of 5.0 by Not Frequent Business Traveler Friendly The outside appearance of the hotel is neglected. The swimming pool was filthy with the water looking brown. The staff is inconsiderate of the needs and unique challenges of the frequent business traveler with no special consideration given to priority club members. August 8, 2014
Rated 5.0 out of 5.0 by Highly recommend Close to Ft Polk. Very friendly and accommodating staff. Beds were excellent. Rooms were quiet. August 5, 2014
Rated 3.0 out of 5.0 by Did not recieve points for my stay for Military rate I was in town on military orders and called HIE in Leesville if they can offer me the GOV rate. They said it would not be a problem as long as I showed them my orders. Upon checking in I was acknowledged as a PLT Member but was told that my stay would accumulate zero points due to being 'military rate' I quickly stated that I have stayed at military rates all across the U.S and this is the First time this has happened to me ever. If this was the case, why didn't they mention this to me over the phone. I would have gladly stayed somewhere else that would offer me military rate to include the points. Midway through my stay I received a courtesy call and was asked how my stay is going, which I mentioned the zero points and asked if I could pay the difference when checking out and they said that I could. Unfortunately, upon checking out the person gracefully denied me, even after I explained my statement above. Good place to stay, but I will deny any government personnel attempting to stay here if they are trying to get points. This HIE GOV rate is above the perdiem rate. I expect management to contact me about this. Pros: they have managers night on Tuesdays and Wednesdays, Pizza, Nachos and beer. Recommendations they should leave the juice machine on for the kids and non alcoholic drinkers. I noticed kids eating pizza but could not drink anything else for all they had was beer. August 4, 2014
Rated 5.0 out of 5.0 by Houspitable Had an excellent stay looking forward to our next visit, we commend you all in your excellent service. August 4, 2014
Rated 3.0 out of 5.0 by Comfortable room, service is lacking Despite being a Platinum member was required to provide excessive amount of personal information at check in. Breakfast options were very few meaning there was almost nothing available at all. In addition pancake machine out of order. We even asked staff about food and paper products and were told they were out. Business center was also out of order and closed. August 3, 2014
Rated 5.0 out of 5.0 by Great Stay Was recognized as the guest of the day (had never seen that before) and received two hand written notes at check-in. I appreciated the time the staff took to write the notes - you don't see that very much anymore. I also liked the manager's social time on Tuesday evening. Had a great stay. July 27, 2014
Rated 5.0 out of 5.0 by Relaxing Amenities and services were fast and efficient at all times that I required or request them. July 26, 2014
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