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Rated 4.5 out of 5 by 139 reviewers.
Rated 5.0 out of 5.0 by Very Enjoyable Stay! I was a little apprehensive at first staying here because of what I thought in the past but I am glad I was wrong and that I stayed here. I enjoyed everything Holiday Inn Express had to offer, from the guest room to the breakfast in the mornings. The other plus is that you are not far from Wilmington and can get to Downtown Wilmington in a manner of minutes which was a plus for me. I will stay here again and will enjoy my rest and relaxation here another time. And the other plus is that I did not see or have to worry about the Alligator that is over where the pet goes to do business. Great place for pets December 20, 2014
Rated 1.0 out of 5.0 by Need new matresses! My son and I checked into this hotel on our trip for 1 night. I asked for a QUIET room with 2 Queens. The hotel lobby was clean as was the room when we checked in. No problem with the cleaning staff, they are doing an excellent job at this hotel. But the problem occured that night when we went to bed. My mattress was the worst Ive ever slept on, including lower end hotels. It sank in the middle like a hammock ! Also, they put a group right above us, even though the hotel was less than half full. The sound insulation was zero so every footstep was heard as they walked and walked and walked above our room. Finally after 1:00a.m. I went down to the front desk. and waited at an empty front desk for 20 min. then I paid for another room because my son was sound asleep despite bad mattresses and noise (Only teenagers can sleep through anything!) The receptionist told me she would have the manager contact me, but in the morning I waited for 20 min. at a empty front desk again! And NO contact by phone or e-mail from manager. One would be better off at the $49. hotels and their mattresses than this HI express. The need to do some updating to meet the expectations of the usual HI Express that I have known. December 18, 2014
Rated 5.0 out of 5.0 by good experience Good rooms and attentive service. Would stay here again. December 15, 2014
Rated 4.0 out of 5.0 by Beautiful Public area Loved that desk staff remembered me from last few stays Wonderful to have coffee and tea available all day. Room was too far away for old people to walk. Elevator was broken one day, had to walk down three flights of steps. Elevator repaired within a few hours. Comforting to see staff who have worked at this hotel for many years. Yes, will stay again. Located near shopping areas, restaurants, pharmacies. Location is very convenient for my use. December 3, 2014
Rated 5.0 out of 5.0 by Terrific customer service The people above my room were making excessive noise and I asked the staff to address it. They did a very good job addressing the situation and did every thing possible to make my stay as comfortable as possible. I appreciate their efforts. Because of them, I will stay at HI Express as often as possible. They were really very good. The lady who was in charge of the breakfast area was great. She never stopped working. I asked her for something and she got it immediately--what a nice lady. The hotel would do well to keep her. November 28, 2014
Rated 5.0 out of 5.0 by Comfy stay Everything was good and nice location to nearby dining. Very clean and fresh. Breakfast was very good. I will stay there again. November 22, 2014
Rated 5.0 out of 5.0 by the bed were very comfortable it was a very good room, the only problem we had that the carpet needed to be cleaned, there were stains and I didn't like that. That was the only problem that I had. We have stayed here lots of time and never had any problems. I feel safe and that is very important to me in this day and time, we were here for a wedding and needed to get in the room a little early there was no problems when I told front desk this and we appreciate it very much. Also we had our pet with us and there was no problems with that . November 19, 2014
Rated 5.0 out of 5.0 by A good night's sleep We arrived early evening for an event in Wilmington and were running late. The desk clerk was quick to check us in, very friendly and assured us if we needed anything to let her know. The lobby was clean, and neat, the room was clean, and the BED PROVIDED A GREAT NIGHT OF SLEEP---even the pillows worked well. The room was cleaned, everything looked and smelled fine. In the morning the breakfast area was clean and the staff was attentive to the area. The fruit was fresh and the cinnamon buns were good. We will stay here on all our trips to Wilmington. November 18, 2014
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