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Rated 4.2 out of 5 by 78 reviewers.
Rated 5.0 out of 5.0 by wonderful staff wonderful experience I will preface this review by telling you I stay only at Holiday Inns when I travel. This Holiday Inn was the best I have ever experienced. Upon my arrival I was greeted by wonderful, helpful staff and it continued into the next morning as Gail, who worked in the breakfast buffet, was most accommodating. What a delightful face and sweet personality first thing in the morning. My family and I were most impressed with her hospitality and charm. The facility was immaculate. The condition of this facility and the outstanding staff is what others should strive to be. If you ask for one thing I was unhappy about, it would be the pool was a wee bit cool BUT as we were just coming back from a Florida gulf coast vacation, any and all water seemed cool. This particular Holiday Inn was perfect. June 25, 2014
Rated 2.0 out of 5.0 by Okay for a night We reserved a room here on our way to Alabama. When we checked in we were asked if we wanted a room on the first floor and a non-smoking room. We said yes to both. When he handed us our key our room was on the 3rd floor and we both smelled smoke when we walked in. However the room was clean and the bed was so very comfortable. Breakfast was typical -- pancakes but no waffles. I wish I had asked the name of the wonderful lady who took care of the breakfast room. She was efficient and marvelous. June 25, 2014
Rated 4.0 out of 5.0 by Overnight Stay Easy access off the highway for a night stay but for the quality and location of the hotel, it seemed a little pricey. We pulled up to the front doors and the gentleman that was checking us in was outside taking a smoke break. I have severe allergies and it upsets me when people smoke right outside the door I have to go in. The Hotel itself was okay, not the top of the line place that I had expected. But served it's purpose for a good nights sleep and a nice hot breakfast. June 25, 2014
Rated 5.0 out of 5.0 Absolutely!! great place to stay...had an enjoyable stay here. absolutely recommend. June 23, 2014
Rated 5.0 out of 5.0 by Comfortable and clean Enjoyed the stay. Used the dining area for visiting due to size of group. Worked well. Would definitely stay here again. June 19, 2014
Rated 4.0 out of 5.0 by Great choice outside Knoxville This hotel is very conveniently located right off the I75 about 30 mins away from Knoxville. Whether you're visiting Knoxville or passing through on a road trip and need to stop for the night, this place would work! The hotel is clean, updated and comfortable. The staff are friendly and very helpful. I particularly liked the breakfast room which had a lot of windows making the area sunny and airy. We had a very nice room right at the end of the hallway. The bed was comfortable as were the pillows. The only negative was that I think the filters may need changing in the air conditioning/heating unit - it let off a slight dusty smell (nothing overpowering but noticeable). I'd still stay here again. June 19, 2014
Rated 5.0 out of 5.0 by Great Service Staff and breakfast customer care were absolutely awesome. It was a great place to stay and I will be staying there again in the future. June 5, 2014
Rated 4.0 out of 5.0 by Pretty good Although our reservation date had been entered wrong, Holiday Inn Express was still able to accommodate us (with an additional charge). I was appreciative of that. The room they provided was basic but CLEAN. The hotel looks new and had many updates, We did have a strange evening though. Around 6:30 or 7 p.m., we had someone try to enter our room with a key card! No knock, just a swipe and tried to come in! thankfully the top flip lock prevented it. By the time my husband got to the door to check it out, the person(s) was gone. The 'uninvited guest' spooked me but my husband said it was probably staff that didn't realize this room was occupied. He called the front desk and they said they would "look into it" but we never heard back. Needless to say, we kept the top flip lock on all night. We only stayed one night so all-in-all it was okay. I still like Holiday Inn Expresses and think our 'visitor' was just a fluky experience. May 29, 2014
Rated 5.0 out of 5.0 by Excellent A great place to stay. Comfortable,courteous staff, good travel May 28, 2014
Rated 5.0 out of 5.0 by Quick stay Very convenient location, clean rooms but in need of update. Constant exhaust fan in bathroom annoying. The night of the snake in the foyer made an exciting arrival. Overall, good stay. May 19, 2014
Rated 5.0 out of 5.0 by Excellent hotel I was checked in before my husband could even park the car. Staff was friendly and professional. Hotel was very clean and tastefully decorated. Bed was comfortable. Breakfast had more options than any other HIE I have visited and the attendant was wonderful and helpful. I highly recommend this hotel. May 17, 2014
Rated 5.0 out of 5.0 by Thank you Nice upgrade from friendly staff... Facility at HI standards..erbb May 10, 2014
Rated 1.0 out of 5.0 by poor maid service upon entering the room noticed the smoke alarm beeping a dirty wash cloth hanging over the shower head remote control didn't work. The room was hot tub suite, the maid came the second day took the towels for the hot tub and never replaced them, did not clean either tub or the coffee pot ,i'm sure nothing else was clean either. The third day the maid didn't bother entering the room , when I asked the man at the desk he thought I left the do not disturb sign out ,which there was not one in my room. I was very mad when I left still was charged full price . My last night at a Holiday Express never again. April 25, 2014
Rated 5.0 out of 5.0 by Clean Room and great service. Clean Room and great customer service. Great place to stay for work or leisure. April 22, 2014
Rated 1.0 out of 5.0 by Hotel room was dirty and in repair and pool was over capacity with people The walls of our room had holes in some places, unsanded patches in others, as well as not having fully painted walls behind the beds. The paint did not go all the way down to the floor and was unfinished. When I asked for a new room the front desk clerk informed me that the whole hotel was under construction and every room was the same way. I then asked for a discounted room rate as I was not aware of this when I booked on my mobile device. I did not think it was fair that this was not posted anywhere when I booked online. The clerk agreed to reduce the room rate as I did not feel it was fair to pay full price for as unfinished room. We also had trouble at the pool. It was filled beyond maximum capacity with 27 kids in the pool at once. There was a group who arrived on a tour bus and they were all in the pool. My family had no space to swim and there were no hotel staff enforcing the max. pool capacity. I notified the front desk but no one came down to the pool. There were also no clean pool towels available due to all the kids using them up. I took pictures because I couldn't believe it. April 16, 2014
Rated 5.0 out of 5.0 by helpful staff and comfortable rooms The hotel was easy to get to off of I- 75 and was a nice place to relax after a day of traveling. The hotel and room were very well kept up and we were happy with the whole experience. It's nice to be able to have breakfast in the morning so that we could get back on the road and continue our trip. April 1, 2014
Rated 5.0 out of 5.0 by comfy bed and friendly staff Check in was quick and efficient and the room was as expected, clean, and bed great. Even though there were alot of people checking in, the process was quick and pleasant. The hotel lived up to the Holiday Inn experience I have come to expect. Breakfast had alot of choices and the staff were very helpful and cheery. Will stay there again when Im in the area.. March 12, 2014
Rated 5.0 out of 5.0 by Family I had to stay over a month and brought my family in, because we were waiting to close on my our house. It was so hard to leave hotel, because they made us feel so welcome. We got to know everyone on first name bases and always smiling and caring for or needs. February 26, 2014
Rated 3.0 out of 5.0 by Horrible fitness center The Fitness center was horrible. The building was doing maintenance and didnt change the prices accordingly or warn you before you arrive. February 25, 2014
Rated 2.0 out of 5.0 by LIED TO Was told by hotel staff that I would recieve my points for the three nights but was lied to. This is the 3rd and last time that holiday inn express lies to me .I will not be staying with them again February 12, 2014
Rated 1.0 out of 5.0 by bad experience the hotel itself was not bad. my issue is that my work tools were stolen out of my truck in thee parking lot. to make matters worse, there are no cameras on the back lot area and one hotel employee stated that that happens on a regular basis. i stay in holiday inns probably 8 months out of the year, but i will not stay at this one again February 8, 2014
Rated 5.0 out of 5.0 by Outstanding For someone who travels a lot and stays at many Hotels, I cant find anything to complain about. January 13, 2014
Rated 3.0 out of 5.0 by Room Cleaniness Found hair on one of the pillows. It's like see a chef's hair in your salad. You can't help but wonder what else wasn't cleaned properly or changed at all? January 6, 2014
Rated 5.0 out of 5.0 by our port in a storm When travelling to Florida or back to Canada, Holiday Inn is the only place we will stay. I'm sure there are other quality hotels to choose from, but our choice is Holiday Inn. We know that the rooms are always clean and comfortable, and breakfast in the morning is just as good, if not better than some restaurants. When we check in, staff is always friendly and helpfull. Holiday Inn gives us peace of mind and consistant quality when we travel. January 5, 2014
Rated 5.0 out of 5.0 by Breakfast and fron desk Gail in the breakfast bar was excellent. She seemed to be everywhere helping out customers. Denise at the front desk and breakfast set up of drinks was very nice. She even helped me with a computer of her own when your internet was not working. at the hotel. Overall, our stay would have not been as enjoyable without the assistance of Gail & Denise. January 5, 2014
Rated 5.0 out of 5.0 by Great experience My family and I were here on an extended stay and we couldn't be happier with a facility and staff. The eight weeks we were here the staff has become like family to us, and us to them. You can't go wrong with this Holiday Inn Express. Great location, Great people, great facility, and plentiful restaurants within 1/2 mile. December 16, 2013
Rated 5.0 out of 5.0 by Nice facility and good location The only down side was that on two occasions there was NO parking space due to customers at adjacent business's utilizing your facility's parking spaces. December 8, 2013
Rated 1.0 out of 5.0 by Atheltic Director I travel many times a year with my job as a high school athletic director. I always try to stay at at Holiday Inn when I am away from home. On my last trip to Knoxville I took my family with me. I have never been treated this badly in any where I have been. I don't think I will be staying at a Holiday Inn again. November 29, 2013
Rated 1.0 out of 5.0 by HORRIBLE EXPERIENCE I faxed a letter to the hotel manager & recieved no response November 27, 2013
Rated 5.0 out of 5.0 by Beyond the call of duty! They were very helpful about recommending a restaurant! Thank you! November 20, 2013
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