Rated 3.7 out of 5 by 77
Rated 3.0 out of 5.0 by Paddlegirl1959 Poor customer service
We had a group booking that had been done 2 months previous. The first nights stay we admittedly were noisy and were advised to use the events room. That worked out well.
When we apologized the next day to the front desk clerks and asked about that booking the room again they were very unfriendly and told us we had to buy a liquor license for that room and that we needed to get one at a liquor store. They were barely civil and seemed very annoyed with us generally. They said the price would be $10.00. We did go to a liquor store and the price was quoted as $25.00 but they did not know how to issue us one. We ended up not getting one.Our average age is 45 so we are not young people partying and carrying one.
The Dragonboat Festival was awesome, which totally made up for the lack of customer service we received at the hotel.
We will be making the festival an annual event, we will NEVER book at a Holiday Inn again.
July 2, 2014
Rated 4.0 out of 5.0 by martin marina comfortable bed and linen.
Nice, clean, quiet. The check in staff was excellent, but the morning check out staff member was new and alone. She had no one to help when she didn't know how to use the credit/debit machine. Lengthy checkout.
June 27, 2014
Rated 3.0 out of 5.0 by davidsmom Great location
I always stay at this hotel when I come to Lethbridge as it is close to my friends house and has easy access to the highway. The beds are comfy and my son loves the breakfast bar.
June 24, 2014
Rated 3.0 out of 5.0 by Agricultural Scientist Business stay
OK hotel for a business trip. Personnel extremely friendly but the hotel is dark and decoration not attractive. Pretty expensive for what is offered. Internet could connect but was unable to check emails - either too slow or not working. Overall: very cheap hotel. Don't even consider going to get your points: nobody acknowledges that in Canada and with new regulations it would take forever to achieve the next level. Better change to Hilton or Carlton program…
June 23, 2014
Rated 5.0 out of 5.0 by leelee57 Holiday Inn Lethbridge
Enjoyed my staff at the Holiday Inn, staff were attentive, clean quiet room
June 16, 2014
Rated 5.0 out of 5.0 by Moustache Great Stay
All good. Breakfast could have been better. Attendents were not available. Did not replenish items as they ran out.
June 9, 2014
Rated 4.0 out of 5.0 by HawkRidge HawkRidge
We did enjoy our stay but were not given any consideration for being members. When we called from cell phone we were not told of a closer Holiday Inn from where we were. We usually reserve from our cell during our trip and it seems people do not want to take a reservation from a phone. Very clean room though.
June 5, 2014
Rated 5.0 out of 5.0 by DBurr Very Nice Hotel
Would recommend to anyone needing to stay in Lethbridge. No issues, staff were great, breakfast was great, everything was clean.
June 5, 2014