Rated 5.0 out of 5.0 by SallyWildcat79 Wonderful stay!
Location is great and the stay was wonderful! The staff was very helpful.
May 11, 2013
Rated 4.0 out of 5.0 by HBOYDK26 Excellent Location
We live in N.C.and visit Lexington every April and October for the Keeneland experience and have done so for the past 5 years. We also enjoy the downtown restaurants and always attend a play at UK..which by the way have always been amazing. We've only stayed exclusively at HI Expresses, this hotel twice. Love the location! Previously the HI Expresses had a frig in our room and we were surprised in Oct that this hotel didn't (they did find one shortly after our arrival# and they suggested that when we made our reservation for April we should request one. Which we did on Feb 1. for April 23-26! No refrigerator and never got one. I spoke to the Manager April, and on the last night of our stay she offered to change our room #I was told that only the Suites had refrigerators) but we were leaving the next day anyway. No point. She told me when we called for our October visit that we should call her personally and that she, as a courtesy, would upgrade us to a Suite. We will be back! I hope she will extend this courtesy to us as promised. Hotel was very nice, breakfast very adequate. Location, for us, the best!
May 5, 2013
Rated 4.0 out of 5.0 by KazzoBruce First Rate Property, Staff while friendly is a bit cluless
This is everything you expect from a HEI. Breakfast was fantastic, and the staff was attentive and friendly. The desk staff always greeted everyone, and smile around. Beds were firm and linens clean.
But we also failed to get messages from desk staff, they couldn't answer even the most basic questions about business within a few hundred yards. We asked two staff members about a liquor store, and they had no idea. Stepping out of the lobby, I saw one across the street. Asking about restaurants, no recommendations. In fact there is a great Mexican place about 100 yards across the parking lot. Friendly but clueless.
If the choice between this and the other HEI property on the north side of town, take the other property. But both sell out, so get reservations early. This property is closer to downtown. Being a college town downtown is a lot of fun.
May 4, 2013
Rated 2.0 out of 5.0 by cratcliff Convenient - but hotel needs work
understaffed at the front desk. The clerk was doing "his best", the hotel seemed to be full, the city was full and only one clerk at a peak check in time.
Guest room bath needs repair for the shower and electrical outlets.
Very convenient to UK - which is the only advantage.
April 26, 2013
Rated 3.0 out of 5.0 by Psychdee Great Front of House
LOVELY front desk staff but everything else very, very basic indeed. Improvements ongoing so may be better with an update. Freight trains very close by and noisy.
April 15, 2013
Rated 5.0 out of 5.0 by Connie1000 Perfect Location
Great location for everything we wanted to do in Lexington and beyond. Friendly staff is a real asset. Clean well kept hotel. We're definitely coming back!
April 12, 2013
Rated 5.0 out of 5.0 by TheStig Great Staff
There wasn't a single interaction with staff that wasn't pleasant. The clerk who checked us in was great, and we didn't even have a clue he was a new trainee until he told us he needed to call for back-up when we needed help with the local map. The manager who was helping him out was also very nice, despite working around the clock to cover a hole in his staffing. The breakfast host was hilarious and careful to make sure we were all warned when she was wrapping things up for the morning. All in all, it was exactly what we needed for the trip. Our only complaint was that the location isn't exactly convenient to walk to, but the facility itself is well kept, the value was good, and the staff was especially hospitable.
April 12, 2013
Rated 5.0 out of 5.0 by KevinRun Great stay for Run the Bluegrass half marathon
Front desk staff very friendly and helpful with directions. Nice free breakfast in the morning. Room was comfortable and clean. Nice bathrooms well stocked with soap, shampoo and lotions.
April 4, 2013