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Rated 4.3 out of 5 by 111 reviewers.
Rated 3.0 out of 5.0 by Average hotel, but top notch staff! Was in Lexington for business and stayed 4 nights at this HIE. We usually stay at HIE and this hotel was located downtown to better see the sites after my meetings. After being spoiled in a newer HIE in Ohio, this one at first glance was not up to par, no fridge or microwave, so-so beds and very thin walls. We were woken up the second night by people upstairs at 2am, called the front the desk and they immediately called the room (heard phone ring) and the noise eventually subsided. This HIE has you sign a quiet policy agreement which i liked, but had to be a result of the many young college kids (mostly sports teams) who stay here to play the Univ of Kentucky. But don't let any of this dissuade you from staying here, great staff (we will miss Becca) and her bubbly personality. The breakfast area is large (Theresa is great) and the food is free and plentiful, free USA Today and local papers and the hotel is in a good location to many restaurants and downtown. I gave it 3-1/2 stars as the hotel is a little run down and the rooms/beds in comparison with the other 20+ HIE we have stayed need some upgraded. All in all a good stay, but their staff and sightseeing recommendations made it great. August 16, 2014
Rated 4.0 out of 5.0 by Continued use I usually stay at this Holiday Inn Express when in Lexington on business. I don't think that I have ever had a negative experience here. The staff has always been good and the facilities in good condition. August 15, 2014
Rated 5.0 out of 5.0 by looking forward to our return in September! We enjoy this hotel very much. We stay here whenever we come to Lexington. My husband and I have never found a hotel desk equipped with tape/glue. At least that they are willing to share! Last Thursday I stayed at the Holiday Inn with my two grandsons. My little grandson needed an airplane repair. Becca so cheerfully produced a tape dispenser. Amazing! Becca is excellent for the front desk--very warm and welcoming. She shows an interest in each guest she greets. Theresa was a whirlwind at breakfast, a hard worker. She is friendly and pays special attention to children. Guests feel they are in good hands with Theresa, she will take care of them. Charles has such a kind and stabilizing personality. He really enjoys children. He is a hotel fixture and must work many hours. Our stay wouldn't be complete without a visit with Charles! We would recommend this Holiday Inn to anyone who needs a place to stay when in Lexington. I don't think you will be disappointed. August 14, 2014
Rated 3.0 out of 5.0 by Comfortable Overall, we enjoyed our stay. It was further off the beaten path than we expected, but the evening staff that greeted us made it work out. They were an incredible team and very fun. We were somewhat disappointed with the morning staff and the cleanliness but it was not a show stopper. If we were given the opportunity to stay here again we would. August 12, 2014
Rated 5.0 out of 5.0 by Great choice for the University Wonderful location for U of K, but not for the interstate traveler. We loved our upgraded suite: IHG has the best rewards program in the business and they work tirelessly to improve the experience of their valued members. We only stayed one night, but the parking was excellent, the hotel layout simple and the breakfast space was excellent. Very calming and relaxing. I do not review Amenities and Facilities as we did not utilize what was available. We put our heads on the pillow and got the needed rest for the next day's journey. August 4, 2014
Rated 5.0 out of 5.0 by Next to University Very well kept property with friendly, helpful staff. Can walk to several excellent restaurants or take a tour of the University of Kentucky. A reliable overnight choice! August 2, 2014
Rated 4.0 out of 5.0 by Lexington Business Stopped through there on trip from Louisville to Charlotte, nice stay. 2nd time there. Staff always nice. July 31, 2014
Rated 5.0 out of 5.0 by Great experience! My wife and I traveled to Lexington to visit my grandfather in a nearby hospital. The desk clerk checked us in very quickly and the accommodations were very nice. The next morning we enjoyed a nice, full breakfast that was as good as going to a restaurant! We look forward to more Holiday Inn Express stays in the future. July 31, 2014
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