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Rated 4.3 out of 5 by 60 reviewers.
Rated 5.0 out of 5.0 by Great Heated Pool We stayed close to the pool area. We owned the pool and spa during our stay since we are the only one using it the whole night. It was Awesome. January 2, 2014
Rated 5.0 out of 5.0 by Nice Facility The staff was outstanding, food was excellent, great location to UK, downtown, track, and restaurants. Will visit again. Oh, and pet friendly. January 1, 2014
Rated 4.0 out of 5.0 by old carpeting Carpet needs to be replaced and some furniture is getting a little threadbare. Price seemed a little high for mid-week with school out of session. Overall still a good place to stay. December 22, 2013
Rated 5.0 out of 5.0 by Great stay and great location Stayed here many times staff is very friendly and helpful. December 14, 2013
Rated 5.0 out of 5.0 by Recommend this hotel. Would definitely stay there again! My son and I stayed at this hotel while in Lexington for a UK football game. We were very pleased with the hotel and our experience there. The hotel is very convenient to the medical centers on the north end of the UK campus. The stadium is across campus from the hotel, so it's about a 1 mile walk, but still was much easier than fighting the traffic to and from of the game. You are on campus almost as soon as you leave the hotel, so the walk is safe. Staff was very friendly and helpful, the breakfast was great, and the room was clean and comfortable. I would definitely recommend this hotel, and will stay there again if I visit Lexington. December 4, 2013
Rated 5.0 out of 5.0 by I love this place. The staff calls me by name when I walk in the door. I am Greeted with the biggest smiles and how are you doing today and they welcome me like I was family! The Lobby is always so clean and fresh! The Fireplace is so warm and Beautiful. I have to come to Lexington a lot due to having My Doctors here and I would never think of staying anywhere else and it is so close to My Dr. what could be better than that! I would recommend this place to everyone! December 1, 2013
Rated 5.0 out of 5.0 by Great HIE This is a very clean HIE. Everything in the room was great. The location is only a couple mins drive to downtown Lex. Around the hotel are a few places to eat within walking distance but a ton of places if you have a car. November 30, 2013
Rated 5.0 out of 5.0 by Great Service the staff service is above and beyond the norm. I will continue to stay at this location whenever I'm in Lexington! November 26, 2013
Rated 5.0 out of 5.0 by Relaxing and great service My stay at the inn was wonderful. The whirlpool was amazing after a long night of traveling and the staff was friendly and flexible about check-in/check-out time. The only downside is weren't given much information about places to do and things to see in Lexington. But overall great experience! November 15, 2013
Rated 5.0 out of 5.0 by Great staff The best part of our stay was the people who work there. From our arrival and the gentleman at the front desk to the woman working the breakfast area in the morning. We felt very welcome and appreciated. October 22, 2013
Rated 3.0 out of 5.0 by PILLOWS NO GOOD Enjoyed stay over the weekend, however it seemed a little pricey considering the pillows provided. They were small and lumpy. They did not go along with the reminder of the room. Bathroom was clean and plenty of hot water in shower. There seemed to be frequent sirens and trains running when I was there. Did not provide for a good nights rest, not counting the pillows. I would stay there again, however hope someone does something about the pillows. Thanks October 18, 2013
Rated 5.0 out of 5.0 Great Getaway Nice job! After a long drive from Michigan for UKY Family Weekend, it was nice to have a clean and quiet retreat for 48 hours. Perfect space for the two of us and great proximity for visiting our son. Superb shower with soft water, too. We'll be back in 2014! October 9, 2013
Rated 5.0 out of 5.0 by Nice Hotel. Excellent Staff This is a very nice hotel. I stay in hotels about 50+ night a year. Clean and comfortable. The staff were very nice. Front Desk staff were very polite and friendly. Thought it was just a little on the pricey end. But still enjoyed my stay and would recommend this hotel October 8, 2013
Rated 5.0 out of 5.0 by Newer Hotel, great location. Great place to stay. it is located close to downtown. Very clean, and we had a quite room. bed was comfortable. we will stay there again on our next trip to Lexington. September 23, 2013
Rated 5.0 out of 5.0 by Great Staff Our room was spacious and comfortable, all the staff were very considerate and helpful. September 20, 2013
Rated 5.0 out of 5.0 by Hotel of Choice in Lexington This is the best place to stay in Lexington. It is close to all of the hospitals as well as the downtown area and shopping. The staff is always kind and willing to help if they can. I highly recommend!!! September 19, 2013
Rated 2.0 out of 5.0 by Very underwhelmed I am a priority platinum member. I was not welcomed, given an upgrade or treated well at all. I stay in alot of Holiday Inns and do not expect to be treated like royalty, but do expect a little recognition for all I spend there. September 19, 2013
Rated 5.0 out of 5.0 by Great Service and clean rooms I did not have a reservation, due to the fact that I was unsure if I would make it to Lexington that evening. I arrived at 3:30 am and the gentleman working the desk did a wonderful job finding me a room and making sure I got the best deal for my money. Unfortunately, all that was available was a smoking room, but the gentleman at the desk made sure to let me know that the next day they would switch my room. The next morning when I came down the people at the desk took care of swapping my room and the manager even came up to make sure everything was good in my new room. Anytime during my stay the front desk was very helpful with any questions that I had. You have a wonderful staff at the downtown Lexington location. Thank you for making my first visit to Lexington a great experience. :) September 8, 2013
Rated 5.0 out of 5.0 by Very recommended The ladies at check in were phenomenal. Helped me to get a first floor room so I wouldn't have to fight doors/elevators bringing college student's chaos into our room. Upon check out mentioned a necessary maintenance issue with shower curtain bar to clerk. He didn't seem concerned; didn't write down issue---just said OK. August 28, 2013
Rated 2.0 out of 5.0 by In a pinch DO not splurge for the king "suite" with jacuzzi tub! NO microwave or refrigerator! The jest on the tub were dirty and would not use it. The hot tub was only warm and jets did not work. The pool was cloudy. Also I requested when reservations made to have ac turned on so when we arrived it was a cool room as we were ridding and new we would be extremely hot. This was not done. No cold water bottles or snacks of any sort when check in. Good point was the breakfast lady was a hoot and made the morning super fun!! August 27, 2013
Rated 1.0 out of 5.0 by Poor customer service Reserved a 3 night stay and checked in and left the next morning for work. Came back after working 14 hours and just wanted to eat my pizza I had bought and get to bed. Went to my room the key didn't work, set everything down and found the second key, it didn't work either. Picked everything up walked down to the lobby desk as 2 people were waiting to check in. Stood there for about 10 minutes getting agitated as the clerk tried to do his best working alone. He finally got to me handed him my room cards told him they did not work he took my name looked it up and apologized and gave me two new keys. Went back up to my room and the keys worked fine but there someone else in my room. Went back down talked to the desk got put up in a different room. clerk called said he talked to the manager and since I didn't leave anything in my room (I only travel with my scrubs in a small bag and take it to work) she took it upon herself to check me out. said she called my cell phone which I gave them at check in but no call or voicemail ever came through. they didn't upgrade my room only an offer of rewards points that never was told how many and they didn't come through anyways. Stayed 2 more nights and did not receive a phone call or a personal apology from the hotel manager. Very disappointed at how things were handled more so then the act but that was wrong as well. Looks like my 3 nights a week and my coworkers will be spent at a competitors hotel that knows the value of a guest and how to act when mistakes happen. August 25, 2013
Rated 5.0 out of 5.0 by Excellent hotel w/ minor problems The room was outstanding as was the staff. The minor issues dealt with the pool area, the Spa was non functional as was the pool shower. There was also a shortage of pool towels which was quickly corrected upon informing the staff. These are minor issues at best. There was an issue with the iron in the room which was prompty dealt with. The staff was superb making excellent dining suggestions and interacting well with the children. All in all an excellent Hotel of the kind that set the standards for the IHG chain. August 15, 2013
Rated 5.0 out of 5.0 by Great Location and Friendly Staff We always enjoy staying at the Holiday Inn Express Downtown Lexington. It's comfortable, close to everything around UK, and the people who work there are all very nice. It's clean and roomy, and we also enjoyed having the "mini kitchen" as part of the room. August 12, 2013
Rated 5.0 out of 5.0 by One of the Friendliest Staff Members I was after a very long 11 hours drive and the only thing I had in mind is eat, takes a shower and go to sleep. There is a variety of different restaurant near by. Walked 5 minutes had dinner and came back to the hotel. Took a shower and right into bed. The morning hot breakfast was perfect. Very satisfied. Will come again if I am in the area. All the stuff very friendly and cooperative. Special thanks to Chad the hotel's GM, to Joe, the evening shift clerk, Kyle, the morning shift clerk and to the kitchen employ. All the stuff very friendly and cooperative. Thanks August 8, 2013
Rated 4.0 out of 5.0 by Great option to stay in this part of Lexington Bottom line, I would stay here again. Beds comfortable, room very clean, and breakfast was very good. Only opportunity for improvement: My room had two, large upholstered "sitting chairs", neither of which would fit under the room's desk, making the desk unusable for computer work or writing. Recommend replacing one of these sitting chairs with a hydraulic lift "office-like" chair appropriate for the use of the adjacent desk. August 4, 2013
Rated 4.0 out of 5.0 by quiet atmosphere. Friendly service. Clean room I stayed at many HIE and our visit definitely met our needs. Comfortable beds and friendly service. I will stay here again. July 25, 2013
Rated 5.0 out of 5.0 by Customer Service I have stayed here several times and it is always a pleasure. The staff at this motel is some of the best I have ever seen. They are friendly, efficient, helpful, and proficient. They certainly met every need quickly and with excellent attitude. Thank you for a very enjoyable stay. July 8, 2013
Rated 1.0 out of 5.0 by ac the ac equipment is extremely noisy. Ac was so noisy that units in surrounding units were so noisy we thought that there was a nearby railroad track with noisy traIns passing by. We simply gave up on being able to rest and checked out as soon as we could get a bit of breakfast. HAVE NEER BEEN SO UNCOMFORTABLE IN ANY HOTEL/MOTEL ANYWHER. TOTALLY UNLIKE WHAE WE EXPECT FROM A HOLIDAY INN June 19, 2013
Rated 5.0 out of 5.0 by Wonderful stay! Location is great and the stay was wonderful! The staff was very helpful. May 11, 2013
Rated 4.0 out of 5.0 by Excellent Location We live in N.C.and visit Lexington every April and October for the Keeneland experience and have done so for the past 5 years. We also enjoy the downtown restaurants and always attend a play at UK..which by the way have always been amazing. We've only stayed exclusively at HI Expresses, this hotel twice. Love the location! Previously the HI Expresses had a frig in our room and we were surprised in Oct that this hotel didn't (they did find one shortly after our arrival# and they suggested that when we made our reservation for April we should request one. Which we did on Feb 1. for April 23-26! No refrigerator and never got one. I spoke to the Manager April, and on the last night of our stay she offered to change our room #I was told that only the Suites had refrigerators) but we were leaving the next day anyway. No point. She told me when we called for our October visit that we should call her personally and that she, as a courtesy, would upgrade us to a Suite. We will be back! I hope she will extend this courtesy to us as promised. Hotel was very nice, breakfast very adequate. Location, for us, the best! May 5, 2013
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