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Rated 4.3 out of 5 by 111 reviewers.
Rated 5.0 out of 5.0 by Great service Staff was excellent except did no recognize me a a rewards member July 27, 2014
Rated 5.0 out of 5.0 by Best Hotel One of the best hotels in the area. Instituting a new quiet policy, nice pool and exercise area, meeting room, great location. Highly recommended. July 21, 2014
Rated 2.0 out of 5.0 by Smells like smoke The halls and our room definitely smelled like smoke. i even called the front desk to ask if we were in a nonsmoking room. They replied all of the hotel is nonsmoking. Also the room felt dirty because the carpet looked so bad, Our family was not pleased with the accomodations. July 18, 2014
Rated 5.0 out of 5.0 by Great Close-To-Campus Hotel No problems experienced in our stay here. Our room was clean and comfortable and the breakfast was very good. Best part is that it is literally on the UK campus near the Medical School. Great value for your money. July 17, 2014
Rated 4.0 out of 5.0 by Great Hotel Overall The hotel looks as if it has undergone some renovations, and both the exterior and interior are beautiful. Beds are nice and comfortable, and the staff was very courteous and helpful. The full, hot breakfast was great! I am a parent of a toddler who needed to have medications/foods refrigerated, so I had to leave the hotel after one night due to the lack of refrigerator and/or microwave in the guest room. If you don't require either of these, this will be a great choice of a hotel for your stay in Lexington, especially if you need to be close to UK. July 15, 2014
Rated 1.0 out of 5.0 by Management Just poor management. Not very responsive to guest. July 14, 2014
Rated 5.0 out of 5.0 by Great Stay The desk people were great. Everyone was very hospitable. Close to restaurants & downtown. Rooms were quiet, shower great. July 12, 2014
Rated 2.0 out of 5.0 by Good Service But Way Too Expensive Have stayed at this location for a number of years. Consistently nice hotel and staff. However this location has gone from expensive to ridiculously expensive so I'm moving on. July 9, 2014
Rated 5.0 out of 5.0 by No problems I stayed here prior to an early flight out at LEX. This was not the closest IHG hotel, but it was a little lower priced than the closest one, and it only took about 10 minutes to get to the airport. The double queen rooms don't have an office chair with the desk (as displayed in the photos). The TV remote didn't turn the TV on, but it changed the channels fine after I turned the TV on using the button on the set. July 7, 2014
Rated 4.0 out of 5.0 by Holiday Inn Express Lexington, KY First trip to this property and it was over all very good. Greeted by two very customer service oriented agents. They were both very nice, kind and wanted to make sure I got what I needed while at the hotel. The room was large and clean, the in room air conditioning system worked great and was very responsive. The TV set up was excellent as well. Only negative is that the WIFI was out near room 322 where I stayed. I went to the lobby and connected easily, but it was disappointing that I could not get the wifi to work in my room. I spoke with the agents and they said they would pass the message on. It was a Sunday at 4 PM so I guess the management wasn't available to reset the modem--but I would guess that the desk agents would be knowledgeable about how to do a reset. Other than that, it was a very good stay. I will stay there again in the future. July 3, 2014
Rated 5.0 out of 5.0 by Great Stay! Great hotel with excellent location and proximity to UK campus. Clean main areas in the hotel, clean room, friendly and helpful staff. Complimentary breakfast was nice. June 30, 2014
Rated 5.0 out of 5.0 by When staying in Lexington for UK........ When staying in Lexington for University of Kentucky events, I strongly reccommend this hotel. As a parent of a student at UK, this is the only hotel we stay at. Close (2 blocks) from campus, about a 10-15 min walk to any sporting event. Hotel has always had very awesome staff, always very clean, very helpful with directions. Just overall a great hotel for UK. We look forward to staying here when we visit UK over the next several years. June 28, 2014
Rated 5.0 out of 5.0 by Business Quick business trip. Two young adult children came along so they could tour two Universities. Great location to both UK and Transylvannia. June 26, 2014
Rated 5.0 out of 5.0 by Great staff go above and beyond Our decision to stay at this hotel was made while on the road. We used IHG to make the reservation. However, on arrival IHG had not yet relayed that confirmation to the hotel. The staff was excellent and accommodated us and included an upgraded room for the inconvenience. They also accommodated our request for a room placement away from teenage sport groups that were also staying there. Our room was quiet, the beds comfortable, and the staff was very friendly. As far as staff go, this is the best staff we have come across in some time. Front desk, breakfast staff, and housekeeping staff are just great- THANK YOU! June 25, 2014
Rated 5.0 out of 5.0 by great service we stayed here while husband had surgery at UK hospital. we went a day before surgery and hope to find a place close to hospital. we picked this hotel and glad we did. the staff was very friendly, room clean and beds were comfortable. The cinnamon buns were delicious. we will stay here again June 20, 2014
Rated 5.0 out of 5.0 by Great value Very comfortable, clean and inviting. Beds were outstanding and a wide variety of items to choose from on the continental breakfast. All staff were very friendly and courteous. June 19, 2014
Rated 4.0 out of 5.0 by Comfortable bed and excellent customer service Upon arrival after midnight, we were greeted promptly and Kyle was extremely helpful with helping us find a Catholic church nearby and finding out mass times. The room was comfy, the internet was excellent and the breakfast was delicious. Although located in what we consider not so great a neighborhood (we got a little scared when men were yelling behind the retaining wall separating the property from the underpass), we had no problems and our car was fine in the well-lit parking lot. June 19, 2014
Rated 5.0 out of 5.0 by Comfortable Hotel is clean and well managed. Breakfast area is clean well staffed with by helpful staff. Pool is enclosed and kept clean. Hotel is within walking distance of University of Kentucky Medical Center. June 18, 2014
Rated 4.0 out of 5.0 by 1st vacation this was my wife and I first vacation in 8 years and I would do it again. June 17, 2014
Rated 4.0 out of 5.0 by Very personable service My family stayed recently for a conference in town. The staff was friendly and went out of their way to make us comfortable. Good business hotel when needing to stay near U of Kentucky. Nice pool for children too. June 9, 2014
Rated 4.0 out of 5.0 by Comfortable room and bed Many of the hotels that take pets are a little run down. We had our dog with us but still had an enjoyable stay. The hotel, room, bed, breakfast, and pool were very good. The location downtown was also good. Would stay there again. June 8, 2014
Rated 2.0 out of 5.0 by Not Happy This hotel lost my reservation that I made using their phone app. I was upgraded to a suite, which was a nice room, but the next day there was no hot water. I should have paid attention that having no hot water is a trend. Was given extra rewards points, but not enough to make up for inconvenience. Will not stay at this hotel again. June 5, 2014
Rated 5.0 out of 5.0 by Peaceful with good view I was in town for a special train ride. I discovered a view of the railroad behind the motel and asked the staff if I could move to the back side for a view of the railroad. They helped me get a good room with a view and I got to see some trains go by before I went to bed and in the morning. The trains were quiet and interesting to watch. I look forward to coming back. June 4, 2014
Rated 5.0 out of 5.0 by Great hotel Clean rooms, great variety for breakfast. Staff was friendly and helpful. Overall great stay! June 3, 2014
Rated 5.0 out of 5.0 by great stay wonderful stay. highly recommend. great breakfast. June 3, 2014
Rated 5.0 out of 5.0 by Clean, comfortable, and convenient to UK! Enjoyed another excellent stay at this most accommodating Holiday Inn. The front desk staff is always so warm and welcoming! After many hours driving, it's always so nice to check in without hassles. The lovely young woman at reception (with her arm in a full cast) knows just how to greet, welcome, and provide outstanding service! Our room was ready.....clean and comfortable. Used the pool and hot tub this stay. Also kept very clean with plenty of towels. Even though they were completely booked, the breakfast food display is always kept full! You can expect a wonderful breakfast, with a delicious variety of hot and cold breakfast foods. Thanks to all who work at this Holiday Inn.....your efforts do make a big difference! No wonder it is our favorite place to stay whenever we are in Lexington, Kentucky! June 2, 2014
Rated 5.0 out of 5.0 by Kudos to Monica for excellent service and upgrade I am IHG platinum. I called the day before and requested a complimentary upgrade to a suite with microwave and fridge [not all rooms have them]. Monica answered phone and said she would make it happen. She had a quiet suite in front ready for me at check-in. She offered me the 500 points at check-in without being prompted. I appreciate Monica’s excellent service and complimentary upgrade very much. Kudos to her. Holiday Inn Express is very lucky to have an employee so dedicated to customer service. There is a Jets pizza place across the street. No grocery store nearby but a Save-A-Lot on US-60 BUSINESS May 30, 2014
Rated 4.0 out of 5.0 by Staff They were very friendly. Delivered a mini fridge immediately when we called and asked. Big problem was that general mgr took our wake up call request at night but we never received the call in the morning. This caused a big problem with our golf tourney arrival. Not very concerned when I approached front desk at check out. May 29, 2014
Rated 4.0 out of 5.0 by Travelling family Was very pleased with helpful and friendly staff. Family suite was quite roomy. Very good value for the money. May 29, 2014
Rated 3.0 out of 5.0 by OK First night was not very nice, as I was stuck in a handicap room. The second night I asked to move and was moved to a suite with a broken air conditioner. Then I was moved again to a very nice room. This would have been a 5 star if I was put in this room for both nights. May 12, 2014
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