Rated 4.4 out of 5 by 299
Rated 5.0 out of 5.0 by UK and Grizzlies Fan Great Customer Service
My husband accidentally left clothing in a drawer in our room. We discovered when we got home states away. They found our items and helped us get them back. Very nice and friendly staff. I appreciate all of their assistance! Thank you!
July 26, 2015
Rated 5.0 out of 5.0 by CrazyBean32 Nice room
This is probably the nicest room we have stayed in. The furniture was actually comfortable to relax in, the bed was good and the pillows were actually good. The front desk staff were all good especially Tyson. We were always acknowledged when we arrived or departed. The pool was not enjoyable because it was way too hot. However, when we inquired at the desk they knew about it and told us that one maintainence man had quit suddenly and the other had a family emergency so they were having a hard time getting it taken care of which is an acceptable answer for us. Hope to stay there again.
July 22, 2015
Rated 5.0 out of 5.0 by sarah713 great location and great price
Great location to downtown. Near lots of restaurants and shops. Clean room, comfortable beds. Decent breakfast choices.
July 20, 2015
Rated 5.0 out of 5.0 by TheGriz Clean rooms, great service
Room was clean, beds and pillows very comfortable, staff friendly and helpful
July 20, 2015
Rated 5.0 out of 5.0 by Tuff0929 comfortable bed
great location, when in walking distance to downtown Lexington. The staff was very helpful to recommend local restaurants and festivities that were going on for the July 4th celebration.
July 15, 2015
Rated 3.0 out of 5.0 by SchoolAdmin Mixed Review
The room was of high quality as expected from the HIE property.
The rest of the hotel left a lot to be desired in execution.
While the pool area had a nice layout, there were no lights, front desk agent did not know how to turn them on. This caused an issue since it was very dark in there and the kids could not enjoy the area in the evening.
Also in the pool area there were no towels for guest use.
Breakfast area was dirty. There seemed to be no concerns with wiping as you go to clean the surfaces.
Food replenishment was slow, had to ask for fruit to be put out. Attendant put out 2 bananas, they went, and not replaced.
This breakfast experience was subpar compared to other HIE hotels I have stayed.
July 14, 2015
Rated 5.0 out of 5.0 by Woodsmith Nice Hotel
We stayed one night. Front Staff was very helpful to help us get around. Room was upgraded and decent. Fitness room is small--}glad we got up early and got it done. Breakfast is adequate.
July 13, 2015
Rated 5.0 out of 5.0 by Loving Lexington All Excellent! No exaggeration!
So what's important in a hotel stay? Cleanliness, comfort, quiet at a reasonable hour, friendly, helpful staff! But OH NO, don't stop there! I was SHOCKED at the complimentary breakfast. I rushed down on our first morning, which happened to be a Sunday, to scoop up breakfast since I was expecting the typical staff behavior of picking up the food at the exact closing time. We comfortably sat and enjoyed our breakfast minutes beyond the closing time. The next morning (NON-Sunday), I wasn't expecting the same quality breakfast since it was a weekday. WRONG again! A lovely breakfast plus afternoon cookies the four days we were in Lexington. A few other hotels should go to Lexington for training! Thank you Tyson, Tiffany, and Miya/Mirah! Pool and jacuzzi most relaxing!
July 13, 2015