Rated 4.4 out of 5 by 259
Rated 3.0 out of 5.0 by Beatleskris Holiday Inn to see RAIN the Tribute
We were only here for one night. We came to town to see Rain the Tribute concert at the Opera House. This hotel is listed as downtown...but it is not downtown. The bed was comfortable. There were some hairs in the shower. The furniture was stained. The staff was okay..but not as friendly as at other HIEX. I was not happy that the clerk at the front desk could not really answer my question about parking downtown. He was no help at all. He told me the city had a couple of lots and you could park on the street. But he had no real information about parking near the opera house. Felt staff was just not very friendly. Breakfast was good. Fresh cookies were awesome. But this hotel did not have that WOW factor. I would return...but just was not that impressed with this hotel. Our room was by a busy road and heard the sound of trucks, etc. A/C was hard to regulate to a comfortable level.
May 21, 2015
Rated 5.0 out of 5.0 by MyManinPAviaNY When In KY stop by HIE
After a long travel via TX to pick up our daughter from UK, we needed to check into our room to freshen up and just get out of the ESV. Went to HIE and they treated us as if we were the one guest they were awaiting the arrival of and that meant a lot. They were compassionate and understanding. They immediately got us checked into our rooms and made suggestions as to where to get some good food from before we embark to the campus to gather our daughter's belonging and all. Very knowledge and aware of our situation meant the World To Me. An Awesome Job Guys.
May 21, 2015
Rated 2.0 out of 5.0 by PSterl01 Overpriced
Thought hotel was overpriced for the experience. Ice machines were not working on several floors. Hotel appeared to be understaffed for a sold out hotel.
May 20, 2015
Rated 5.0 out of 5.0 by Del23 Friendly and attentive staff and very comfortable bed.
Hotel is very close to different kinds of restaurants and downtown shopping. At check-in the front desk clerk was very friendly and prompt. We were in town for a soccer tournament and the clerk was also very accommodating and gave us a later check out time the next day. The room was nice and the bed was very comfortable. We did use the pool late in the evening and it was nice as well.
May 19, 2015
Rated 5.0 out of 5.0 by ridann Great place!
Will stay here again! Friendly staff, quiet, and clean.
May 19, 2015
Rated 5.0 out of 5.0 by RideauCanal Warm friendly hotel in beautiful neighbourhood
First time visiting Lexington for the Kentucky Derby. Was a lovely hotel. Priced well; staff were very nice and helpful. Breakfast included. All our needs were met and enjoyed Lexington atmosphere. After a 10 hour drive its nice to know that Holiday Inn standards are always good.
May 17, 2015
Rated 5.0 out of 5.0 by RoadWarrior0975 Customer Service
My rewards number hadn't been used in several years and the staff help reactivate and provide me with a temporary card.
May 13, 2015
Rated 5.0 out of 5.0 by Eddie-TN Great for UK parents
Great location for UK access. I would definitely stay here again. This is the first location that I check for availability when traveling to Lexington and UK events.
May 12, 2015