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Rated 4.8 out of 5 by 146 reviewers.
Rated 5.0 out of 5.0 by front desk service After driving a number of hours and being very tired; we were greeted with a smile and asked if we would like a bottle of water. Check in was very efficient and our room was clean and ready. July 21, 2014
Rated 5.0 out of 5.0 by Always impressed at this property and friendly staff!! So pleased once again with this hotel and it's excellent staff. We have stayed here many times in the past. The location is great. Several restaurants and grocery near by make navigating the area a breeze! Will and Sandra are always a pleasure to deal with for booking. RJ, Thaxton and Jon at the front desk have always been very welcoming and helpful. Ben and the breakfast staff were very accommodating to our entire group by making sure we had hot breakfast ready for our early morning departures. The rooms and property in general are neat as a pin. Very clean and comfortable. Other people staying at other area hotels were commenting that they will stay at HIE NE next time because of all of the wonderful comments and compliments coming from our Pony Club group. Five stars for this rating are definitely appropriate and well earned! Thank you very much!! July 21, 2014
Rated 5.0 out of 5.0 by Excellent staff The staff here were extremely courteous and accommodating . July 18, 2014
Rated 5.0 out of 5.0 by Clean and comfortable I stayed for 6 nights at this Holiday inn express and found it to be worth it. very clean, nice staff, and comfortable beds and rooms. July 17, 2014
Rated 5.0 out of 5.0 by Great place to stay My daughter, granddaughter and I have stayed, previously, at the Holiday Inn Express Lexington NE. We returned this year based upon the comfort, cleanliness and especially because of the wonderful staff. Staff is friendly, willing to be of assistance and make visitors feel welcomed. They truly seem to enjoy their jobs.. Any hotel can have clean comfortable rooms...but, this staff makes the difference. We feel very safe staying here and highly recommend HIN at Lexington NE. July 17, 2014
Rated 5.0 out of 5.0 by great place to stay clean and spacious, very nice rooms for the price, the front desk gentleman was very nice and friendly. July 17, 2014
Rated 5.0 out of 5.0 by Great place to stay! I have no complaints. The receptionist was accommodating and pleasant and the rooms were comfortable size. Would recommend. July 16, 2014
Rated 3.0 out of 5.0 by Guest Services staff My daughter will be attending UK as a freshman this fall so we have visited the campus on two separate occasions before the freshman registration. All three visits we stayed at this location. The previous two times the service was outstanding. This past visit though we did not have the same positive experience. The front desk was very lack-luster. Not rude but certainly not friendly. For example we had come back to the hotel to change in the late afternoon/early evening and asked when they would have the cookies available, I was told they are cooling it will just be a few minutes, 20 minutes later we just left. Not once did another guest walk in or did the front desk clerk make any comment or engage in a conversation with me. I had gone to the desk to ask for a recommendation for a restaurant in the area, I could hear voices behind the wall and walked by someone sitting in the office but no one came out of the back to speak to me even after several "Hello's" The breakfast buffet was low or empty on the hot breakfast times 2 of the 3 days we were there the young lady was very busy an it appeared that maybe they were short staffed those mornings. Vending machines on the floors were completely empty. On a positive note, I travel a lot for business and see a varying degree of clean, the cleanliness of the rooms at this hotel is superb. Not sure if there has been a management change over the past few months or not but we will give it one more try for move in weekend and if we have the same experience we will be looking at other hotels in the area. July 14, 2014
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