Rated 4.8 out of 5 by 84
Rated 4.0 out of 5.0 by AnnaMurph Nice large room
Overall nice large room. Did have an issue with the fridge, it stopped working and our beverages were all warm then next day. The remote for the spare TV did not work. And no coffee cups were left, and the coffee packet left was sticky. Breakfast on the weekend closed at 9:30am, would like to have it stay open until at least 10:30, as it was a GREAT breakfast.
November 13, 2013
Rated 5.0 out of 5.0 by RobynJ Clean Hotel, Friendly Staff
Very clean hotel, extremely friendly staff, convenient location.
November 12, 2013
Rated 5.0 out of 5.0 by Racingron1 Convenience
Excellent hotel for our visit to Lexington. Close to Keeneland Race Track, which was our main issue. Hotel was perfect in every sense of the word. Would highly recommend and will definitely stay if we revisit Lexington.
November 4, 2013
Rated 5.0 out of 5.0 by CaringCarol Great Choice!
It's a good place to stay and the staff are always so friendly.
November 3, 2013
Rated 5.0 out of 5.0 by tombler close to all our needs
The experience at the Holiday Inn Express in Lexington was what we needed for a get away weekend. Close to our main attraction, Keeneland, it delivered. Clean,good breakfast, nice facilities and decent price. We enjoyed our visit.
November 1, 2013
Rated 5.0 out of 5.0 by RAM51 Great Stay
Perfect in every way. Staff was friendly and accommodating in every respect. Numerous services businesses within walking distance. Will plan to stay for all of our future twice-a-year trips to Lexington.
October 27, 2013
Rated 5.0 out of 5.0 by DeeTheKay Comfy and clean
Bed was comfortable, everything was clean, plenty of light, everything worked. Nice to have a coffee pot, fridge and microwave, though we didn't need them. Elevator is a little slow, and no fan in bathroom, if I'm trying to find something to criticize, but overall this is an excellent property.
October 23, 2013
Rated 5.0 out of 5.0 by LLTX Family reunion
We used your motel for our family reunion and were very pleased. Both managers with which I dealt were very nice and helpful. I worked with Will in making reservations, changing reservations, etc, and he was very accommodating. High recommendation for sure!!!!
October 17, 2013
Rated 5.0 out of 5.0 by GMJim77 Very pleased
When I first checked in, I was a little disappointed because there was no one at the desk for what seemed a long time. Later the next morning there was no hot water. Apparently over the night an issue happened with the electrical system that no one could have predicted.
I sent a email to Customer Care. I was VERY surprised to how quickly I received a response. It was almost immediate! THEN the Hotel manager called me directly to address my concerns and he made every effort to make certain I was a satisfied customer.
Situations can happen, sometimes an employee may not be as attentive as they should be. It is how a company responds to a mistake is what earns my business and lets me know that they appreciate my patronage. When I travel in Lexington (this will be 3 to 4 times a year) I will stay at this hotel and I would recommend to anyone who reads this that they do the same!
October 15, 2013
Rated 5.0 out of 5.0 by akn60 Comfy beds and great servie!
Enjoyed my stay immensely! While it was just an over-nighter, it was one of my more pleasurable stays. The staff was super-helpful, check in was a breeze, and the room was clean and comfortable. i was truly able to kick back and unwind after a long day. Thanks Holiday Inn!!
October 11, 2013
Rated 5.0 out of 5.0 by Scharp great staff
When we reached our room we found it only had one chair. We called the front desk and Will immediately found us a room with two chairs. The room was spotless, the beds and pillows were just right. Every time we went by the front desk, Will remembered us and asked if we needed anything.
The first day at breakfast Peggy was the hostess. We told her our plans for the day. The following morning she asked us how our trip to Shaker Village had been. When a hotel has staff which interacts with its guests the way Will ansd Peggy do, we are sure we and others will make this Holiday Inn Express the place to stay..
October 10, 2013
Rated 5.0 out of 5.0 by Asimssr Great stay
Very impressed with the staff and their friendliness. I can really appreciate that when I am on a long road trip. Home away from home.
October 7, 2013
Rated 5.0 out of 5.0 by BobM51 Very helpful desk staff
Had a very good time. Check in desk staff were the very best. Room was clean and good looking. We will stay here again.
October 6, 2013
Rated 5.0 out of 5.0 by Jeani59 Had a wonderful stay
I always love the choice of the soft or firm pillows. Their small breakfast omelettes were very good. Great place to stay!
October 4, 2013
Rated 4.0 out of 5.0 by StuccoMan Good not Great - Internet weak
The Holiday in Express is GOOD!!! Just not Great. The internet wsignal was weak and kept dropping. The breakfast was GOOD but limited on fresh fruit. The lady in the Breakfast area was OUTSTANDING!!
September 26, 2013
Rated 5.0 out of 5.0 by MFD306 Easy access
This location is a typical H.I.E. Clean, comfortable, friendly and has all the amenities you need. It is very easy to access from New Circle Road and located with several different types of dining selection within walking distance. I will definitely stay here again when in this area.
September 19, 2013
Rated 5.0 out of 5.0 by carnahjj Clean and Comfortable
Room was clean and comfortable. The staff was very friendly and made the stay that much better.
September 17, 2013
Rated 5.0 out of 5.0 by Michele58 Great Service and comfortable amenities
This hotel had all the little items needed to make our stay comfortable. I love that all the Holiday Inn Express Hotels all have the same shower heads, same soaps, shampoos and a blow dryer. Along with in room coffee, fridge, microwave and iron, I don't need to bring along anything! Great staff at this location too!
September 9, 2013
Rated 5.0 out of 5.0 by PurpleGeorge Staffed with People That Care!
From a late check-in experience with the desk clerk, I immediately felt welcome. My room was clean, the maid service was excellent, and the lady in charge of the breakfast area was not only friendly and gracious but one could see that she really cared about the cleanliness of the food-serving and dining areas.
This is my first stay at this hotel and I booked it because the hotel where I usually stay when I visit Lexington was full but THIS will be the hotel where "I usually stay" whenever I visit Lexington in the future!
August 28, 2013
Rated 5.0 out of 5.0 by Jefft56 Great Value for the price
We have stayed here before and we always feel that we are well taken care of and get great value for the money.
August 28, 2013
Rated 5.0 out of 5.0 by Chuck31 Stay in Lexington
The stay was great as usual and Will is Super!!!!!!
August 28, 2013
Rated 5.0 out of 5.0 by Catron2 Clean Property and great location
The hotel is very clean and the staff very frienly and accommodating.
August 27, 2013
Rated 5.0 out of 5.0 by tbraxton Great Property - A+
I always stay at this location when I visit Lexington (approximately 20-25 days year). The front desk and sales staff is kind and professional. I really appreciate having access to the local fitness center within walking distance of the property. One suggestion I would make to the housekeeping staff is that "stained upholstery" is a huge turn-off, and diminishes from the cleanliness and upkeep of the hotel as a whole. I hope that stains on furniture will addressed when they are discovered.
August 27, 2013
Rated 4.0 out of 5.0 by MomWhoTravels Friendly people and good location
Staff were friendly, room was clean and comfortable, walking distance to several restaurants, and my daughter had fun posing with the horse statue.
August 22, 2013
Rated 5.0 out of 5.0 by gailm Friendly staff
We found the Lexington Holiday Inn Express to be the best as we traveled across Kentucky. The staff was extremely friendly and welcoming. The facility and our room were very clean and smelled fresh. We will definitely return.
August 18, 2013
Rated 5.0 out of 5.0 by hoosierking3 Fantastic Hotel
From the moment we walked into the lobby, we knew that this hotel was going to be great. The reception desk, Sanjay, was excellent and efficient. My family and I stayed on the third floor in an "L" shaped suite, complete with pull-out couch, refrigerator, microwave, and two TVs. The room was spacious and spotless. One of the TV remotes had a dying battery, and Sanjay came and replaced it within minutes. The hotel has a hot breakfast (also cold if you choose) each morning, which although not perfect, served it's purpose. I will be traveling to Lexington frequently in my future, and this hotel will always be my first choice.
August 17, 2013
Rated 5.0 out of 5.0 by TGS358 Lexington the best!
The staff here is the best. Will is always pleasent and helpful. Good location for business or Keenland.
August 13, 2013
Rated 5.0 out of 5.0 by BobG61 Easy access to town
Great location to get around Lexington whether to go downtown or to UK or the horse parks.
August 9, 2013
Rated 5.0 out of 5.0 by OhioanNorth new hotel 2012
New hotel end of 2012. Clean and roomy, nice indoor pool.
Staff was excellent. Halfway location from Ohio to Tennessee.
Microwave and Fridge
August 8, 2013
Rated 5.0 out of 5.0 by Jarrod44 Great Experience!
I had a great experience at this hotel. It started with the front desk associate RJ making a few moves to allow an early check-in. She was very helpful and is an asset to your hotel. The room was very clean and spacious. The breakfast was by far one of the best in comparison to other places. I will definitely recommend to my family and friends.
August 2, 2013