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Rated 4.8 out of 5 by 187 reviewers.
Rated 5.0 out of 5.0 by Luxury like home. Very clean and friendly staff. This hotel has to be the cleanest most friendliest place I stayed on my 12 day vacation. I was really taken back by the helpful friendly staff,and the fresh clean rooms. I wish every hotel chain was like this. Boy they can sure use some pointers from this location. It's the small thing like cleanliness that make being away from home on the holidays like being at home. If you don't believe me go see it for yourself. I promise you will not be disappointed. January 1, 2014
Rated 5.0 out of 5.0 by Well worth traveling to... Our children and grandchildren came from various States to meet for a family "Christmas Visit". This Holiday Inn Express property exceeded our expectations in every way possible. The Staff was fantastic..(our special thanks to Sandra and Will).....but everyone from the housekeeping staff to the breakfast staff and the front desk personnel were so warm and friendly, we felt like we were at someone's home !! No other HIE has ever provided us with this level of personal attention and Customer Service, and we have stayed at many HIE properties over the years. If your travels take you to Lexington Area, choose this hotel--you will not be disappointed ! We are already planning a return trip. January 1, 2014
Rated 5.0 out of 5.0 by Pleasant room and great amenities A great place to stay in Lexington, close to the Circle Rd., not far from the airport, and plenty of restaurants nearby. December 31, 2013
Rated 3.0 out of 5.0 by The good, the bad and the.....why is the trash still here? My partner and I went to Lexington for a post-holiday trip. First, the good. The suite was large; we like having two separate rooms, a fridge and a microwave and the feeling that we're not tripping over each other with every move. So that was the good. The bad: the beds ARE hard. Too hard. I read that in another review and I thought maybe that traveler was just picky. Nope. Thursday night, it was fairly quiet; Friday night the room under us was occupied by screaming, running and seemingly ball bouncing children. Why didn't we complain? We took medication to sleep in the hard beds. But first thing Saturday morning, the screamers were back at it. I've stayed in places that informed you upon check in that there's a "quiet time" usually beginning around 10. Just sayin'. Now the trash. We left for a few hours in the morning and came back about 2. The beds were made. The towel and bathmat that were left in the floor were taken but not replaced. The trash hadn't been touched, and I had thrown away my rather inedible sausage gravy from breakfast, so that needed to go. I took the trash bags out to the housekeeper. She asked if the room had been cleaned and I told her yes, because my partner was trying to nap and the trash problem had been rectified. The same woman who followed me to my room with trash bags came back 20 minutes later and knocked to ask if our room had been cleaned. That wasn't the worst part, I suppose. The entire housekeeping staff on the third floor from the time we got back about 2 until after 3 were practically screaming at each other and kept breaking out in loud, raucous laughter. They went so far as to talk over the vacuum cleaners that ran every three minutes. The hall wasn't that long.... Seems like if we wanted to hang out at the room in the afternoon, housekeepers shouldn't make it unbearable. Bottom line: The room was a nice size. Based on the loud housekeepers and the noise levels from guests' children and uncomfortable beds, it turned out to be not such a great value. The people who work there, loud or not, were all very pleasant. I do think, however, that for our next trip, we'll check out a different hotel chain. December 29, 2013
Rated 5.0 out of 5.0 by Quality step above the rest. Highly recommend this facility. Staff was very helpful. December 28, 2013
Rated 5.0 out of 5.0 by Excellent service Staff was refreshingly service oriented, and went out of their way to ensure our needs were met. We saw smiles and friendly faces throughout our stay. It was a very welcoming atmosphere... like coming home. December 18, 2013
Rated 3.0 out of 5.0 by Great service and nice rooms, but... This holiday inn is extremely nice and the room was very clean. The only negative parts of the room were 1) the bed and 2) the tv. The bed was very firm and not as comfortable as expected. The pillows were nice. The tv turned itself on both mornings at precisely 6am. When the tv turned on it was on a grey screen and very loud. December 17, 2013
Rated 5.0 out of 5.0 by cold weather, warm stay I was made to feel very welcome, my stay happened during a spell of cold bad weather and I was treated warmly throughout my stay by the ENTIRE staff. It is a very nice, well kept property in a convenient location with an exceptional staff! December 15, 2013
Rated 5.0 out of 5.0 by New favorite place to stay in Lexington I found this hotel thru Trip Advisor and was not disappointed. This was the first time I stayed here because my hotel kept slipping down the rankings and it was definitely noted on my last stay at that other hotel. We checked in late and it was a smooth and easy process. The staff was friendly and this was a trend we noted through the whole trip. The room was clean, always cleaned well and on time. The breakfast were generally good and about as I expect. The one big plus was the cinnamon rolls that they've become known for. This is my new hotel when visiting the Lexington, Kentucky area and would recommend it for travelers. December 14, 2013
Rated 5.0 out of 5.0 by Great all the way around Awesome experience for my first time in Lexington! Will have to make frequent trips out here for work, and I will stay here every time! Great staff, quiet and clean hotel.......couldn't ask for a better experience! December 3, 2013
Rated 4.0 out of 5.0 by Too Expensive Even though there were signs for me to rate my stay as "excellent" which by the way I found insulting to my intelligence, the main problem I had with my stay was that it was over a holiday weekend and there were literally like 25 people that stayed in the establishment. I felt the room was overpriced by at least $40 a night. This was a Holiday Inn Express but it charged Holiday Inn rates. In addition, the room was very small, hence the "Express" tag and that also led me to my conclusion that the room was way overpriced. I did think the rest that was offered was good to excellent but the high price soured my experience. If I was going to pay the amount I did for a room, it should have been much bigger and there should have been more "perks" for the money I spent. December 3, 2013
Rated 5.0 out of 5.0 The best Holiday Inn or Express in USA This hotel and its staff and offerings are the best I have ever experienced in the US. I travel a lot and stay at 12 or more Holiday Inn and Holiday Inn Express hotels. This is by far the cleanest, frendliest and most comfortable experience I have ever had. I would choose this hotel over any other in the whole country. November 25, 2013
Rated 5.0 out of 5.0 by College Visit We stayed two evenings at this location and had a great experience. The staff provided excellent recommendation for restaurants and directions to our destinations. The room was very clean and comfortable and all staff pleasant and helpful. We will definitely stay hear again when in the area! November 21, 2013
Rated 4.0 out of 5.0 by Nice large room Overall nice large room. Did have an issue with the fridge, it stopped working and our beverages were all warm then next day. The remote for the spare TV did not work. And no coffee cups were left, and the coffee packet left was sticky. Breakfast on the weekend closed at 9:30am, would like to have it stay open until at least 10:30, as it was a GREAT breakfast. November 13, 2013
Rated 5.0 out of 5.0 by Clean Hotel, Friendly Staff Very clean hotel, extremely friendly staff, convenient location. November 12, 2013
Rated 5.0 out of 5.0 by Convenience Excellent hotel for our visit to Lexington. Close to Keeneland Race Track, which was our main issue. Hotel was perfect in every sense of the word. Would highly recommend and will definitely stay if we revisit Lexington. November 4, 2013
Rated 5.0 out of 5.0 by Great Choice! It's a good place to stay and the staff are always so friendly. November 3, 2013
Rated 5.0 out of 5.0 by close to all our needs The experience at the Holiday Inn Express in Lexington was what we needed for a get away weekend. Close to our main attraction, Keeneland, it delivered. Clean,good breakfast, nice facilities and decent price. We enjoyed our visit. November 1, 2013
Rated 5.0 out of 5.0 by Great Stay Perfect in every way. Staff was friendly and accommodating in every respect. Numerous services businesses within walking distance. Will plan to stay for all of our future twice-a-year trips to Lexington. October 27, 2013
Rated 5.0 out of 5.0 by Comfy and clean Bed was comfortable, everything was clean, plenty of light, everything worked. Nice to have a coffee pot, fridge and microwave, though we didn't need them. Elevator is a little slow, and no fan in bathroom, if I'm trying to find something to criticize, but overall this is an excellent property. October 23, 2013
Rated 5.0 out of 5.0 by Family reunion We used your motel for our family reunion and were very pleased. Both managers with which I dealt were very nice and helpful. I worked with Will in making reservations, changing reservations, etc, and he was very accommodating. High recommendation for sure!!!! October 17, 2013
Rated 5.0 out of 5.0 by Very pleased When I first checked in, I was a little disappointed because there was no one at the desk for what seemed a long time. Later the next morning there was no hot water. Apparently over the night an issue happened with the electrical system that no one could have predicted. I sent a email to Customer Care. I was VERY surprised to how quickly I received a response. It was almost immediate! THEN the Hotel manager called me directly to address my concerns and he made every effort to make certain I was a satisfied customer. Situations can happen, sometimes an employee may not be as attentive as they should be. It is how a company responds to a mistake is what earns my business and lets me know that they appreciate my patronage. When I travel in Lexington (this will be 3 to 4 times a year) I will stay at this hotel and I would recommend to anyone who reads this that they do the same! October 15, 2013
Rated 5.0 out of 5.0 by Comfy beds and great servie! Enjoyed my stay immensely! While it was just an over-nighter, it was one of my more pleasurable stays. The staff was super-helpful, check in was a breeze, and the room was clean and comfortable. i was truly able to kick back and unwind after a long day. Thanks Holiday Inn!! October 11, 2013
Rated 5.0 out of 5.0 by great staff When we reached our room we found it only had one chair. We called the front desk and Will immediately found us a room with two chairs. The room was spotless, the beds and pillows were just right. Every time we went by the front desk, Will remembered us and asked if we needed anything. The first day at breakfast Peggy was the hostess. We told her our plans for the day. The following morning she asked us how our trip to Shaker Village had been. When a hotel has staff which interacts with its guests the way Will ansd Peggy do, we are sure we and others will make this Holiday Inn Express the place to stay.. October 10, 2013
Rated 5.0 out of 5.0 by Great stay Very impressed with the staff and their friendliness. I can really appreciate that when I am on a long road trip. Home away from home. October 7, 2013
Rated 5.0 out of 5.0 by Very helpful desk staff Had a very good time. Check in desk staff were the very best. Room was clean and good looking. We will stay here again. October 6, 2013
Rated 5.0 out of 5.0 by Had a wonderful stay I always love the choice of the soft or firm pillows. Their small breakfast omelettes were very good. Great place to stay! October 4, 2013
Rated 4.0 out of 5.0 by Good not Great - Internet weak The Holiday in Express is GOOD!!! Just not Great. The internet wsignal was weak and kept dropping. The breakfast was GOOD but limited on fresh fruit. The lady in the Breakfast area was OUTSTANDING!! September 26, 2013
Rated 5.0 out of 5.0 by Easy access This location is a typical H.I.E. Clean, comfortable, friendly and has all the amenities you need. It is very easy to access from New Circle Road and located with several different types of dining selection within walking distance. I will definitely stay here again when in this area. September 19, 2013
Rated 5.0 out of 5.0 by Clean and Comfortable Room was clean and comfortable. The staff was very friendly and made the stay that much better. September 17, 2013
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