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Rated 4.2 out of 5 by 108 reviewers.
Rated 5.0 out of 5.0 by Excellent service and a comfortable stay for points! I was in the area to attend the New Orleans Saints Training Camp 2014, and as an IHG member, I was hoping to find a room within a reasonable distance from the site. Considering the number of people attending, and the fact that all hotels closer to the facility were already full, I was amazed that not only was I still able to get a great room, I was able to get it with my IHG points! The staff was helpful, courteous, and extremely accomodating. My cell phone was having battery problems, so they assisted me with finding my travel companions who had secured accomodations at other hotels, and allowed me to use the hotel's phone to synchronize our dinner plans and travel plans for the next day. Their kindness went way beyond my expectations--To me, it was like a breath of fresh air, and greatly aoppreciated. The Lexington, VA staff should be commended for their smiles, their courtesy and their level of service. Well done! August 6, 2014
Rated 4.0 out of 5.0 by Good hotel The location was good and area was quiet. Walking distance to Dairy Queen was a nice treat. August 3, 2014
Rated 5.0 out of 5.0 by Great Stay After driving for over six hours on business I came upon this awesome hotel. The staff was friendly, room was clean and the bed was comfortable. I was stay there again if I am ever in that area. August 2, 2014
Rated 5.0 out of 5.0 by great hotel The hotel had a great breakfast. Rooms were clean and comfortable. Staff was friendly and courteous. July 30, 2014
Rated 4.0 out of 5.0 by Lexingtion comfortable bed and pillows. However, I do think that the cost of the room seemed unusually high as reward card members. July 29, 2014
Rated 5.0 out of 5.0 by Very helpful staff, very clean rooms We travel with our five year old grandson who uses a wheelchair. Many times we have difficulty even finding a parking spot to be able to unload his wheelchair or a room that can accommodate his needs. This was not the case in Lexington. The staff were super-friendly and the hotel was super clean. Our room was spacious and presented no problems for us in using his wheelchair in the room. Breakfast room was well laid out and the staff were very helpful. This is a definite stay at hotel and one where we will be staying at in the future as we travel on I-81 July 28, 2014
Rated 5.0 out of 5.0 by Great Staff - Comfortable Hotel This Holiday Inn Express is in a quiet location, very clean and with a wonderful staff. The rooms are clean with a good work desk, comfortable chair and good lighting. The climate control works well. Plenty of counter space in the bathroom, nice amenities and enough space to move around. The breakfast area is large enough and has a good variety of options. July 27, 2014
Rated 5.0 out of 5.0 by nice stay always have a nice stay in Lexington hie thanks to location and staff July 25, 2014
Rated 4.0 out of 5.0 by Great Service Airplanes over head (it is near the airport), but was clean, staff was very helpful and I would stay here again. July 21, 2014
Rated 5.0 out of 5.0 by Exceeded expectations This property met or exceeded all my expectations of the brand- comfort, easy access, nearby restaurant availability, etc. July 21, 2014
Rated 2.0 out of 5.0 by WORST BED EVER When I arrived the staff was very friendly. got to my room had issues with the internet then the AC would not come on at first went to bed the bed was very bad pillows hurt my neck and the AC shut off cause I didn't move enough! July 20, 2014
Rated 5.0 out of 5.0 by very nice hotel We stayed here on our way to Louisiana. Very nice hotel and very clean and comfortable express breakfast was just ok its good for a quick bite. Lady at front desk was very nice and helpful if in area again I would stay here again. July 20, 2014
Rated 5.0 out of 5.0 by Comfortable Room and great service Very comfortable accomodations, all staff was hospitable and willing to help with any requests. July 17, 2014
Rated 2.0 out of 5.0 by Great hotel but less amenities Avoid making customer service inquiries. Instead visit Customer Care July 15, 2014
Rated 5.0 out of 5.0 by Friendliness of taff The staff at this Holiday Inn Express were very friendly, helpful and made us and our dogs feel welcome. July 13, 2014
Rated 2.0 out of 5.0 by Time to upgrade This HIE seems to be behind the others around the nation. The beds need to be replaced and the WiFi was lite or non existent, especially at the ends of the building. July 6, 2014
Rated 5.0 out of 5.0 by Great Attention to Customer Satisfaction Having stayed here many times over the past 7 years the staff has always been friendly and accommodating. Tome, Grace, Norma, Norma "Cookie" have consistently provided excellent service and attention to needs. Rooms are comfortable and well taken care of. Would be nice id they could upgrade the smaller sleep sofas in the efficiency rooms to full or queen size pullouts. GREAT JOB! July 3, 2014
Rated 5.0 out of 5.0 by Great stay for a wedding Will book here again if in town. The room was clean and hotel staff were excellent! Tne beds and pillows were comfy and the parking is ample.. July 3, 2014
Rated 3.0 out of 5.0 by Wedding party Nice accommodations but way, way overpriced. The motion sensor for activating the Air Conditioning in the room, makes the room get too warm when you are away during the day. July 1, 2014
Rated 2.0 out of 5.0 by Nothing special here. No fitness center, no pool, no main floor restrooms. Beds in our room had sagging mattresses. This hotel was far worse than the other HIE that I have stayed at in the past. July 1, 2014
Rated 5.0 out of 5.0 by Cleanliness The hotel was very clean and comfortable with attentive staff. Location was convenient to highways and restaurants. June 26, 2014
Rated 5.0 out of 5.0 Staff The staff at this Holiday Inn Express was totally superb - friendly and professional. June 19, 2014
Rated 5.0 out of 5.0 by Great Hotel Very nice and helpful staff, excellent location. Would absolutely stay here again! June 11, 2014
Rated 5.0 out of 5.0 by Very clean and friendly Very pleasant experience. Traveled alone and felt very safe and comfortable. Staff was friendly and helpful. Room was clean. Breakfast was great. Nothing bad to say about this hotel at all. Will recommend and stay again when in this area. June 6, 2014
Rated 5.0 out of 5.0 by Great service, Great stay We recently used the Holiday Inn Express Lexington as one of our "preferred" hotels for my son's wedding. All the reservations were handled efficiently and correctly. We found the staff to be very friendly and helpful -- even the housekeeping staff. They went out of their way to ensure we were happy and satisfied! The room was spacious and clean and the shower was fantastic! Tons of water pressure!! I highly recommend this hotel! And, of course, the cinnamon buns can't be beat!!! June 6, 2014
Rated 1.0 out of 5.0 by Dirty and Poorly Maintained The hotel was overall dirty, it even smelled like garbage the when we arrived to check in (This was solved the net morning when we saw that during breakfast there were full trash bags being piled on the floor in the doorway between the dining room and the lobby). Our room also showed lack of maintenance/cleaning - remotes and phones looking dirty, poorly patched holes in the bathroom, an electric outlet pulling out from the wall. The manager was supposed to contact us about these issues but never bothered to do so. We asked about speaking to the manager the following morning but were informed that he was "obviously off" since it was the weekend. When trying to get a check out receipt there was then no one at the front desk, they were instead outside smoking and talking on the phone. June 2, 2014
Rated 3.0 out of 5.0 by Old Decor and Housekeeping Misses The small couch in our suite was very old and broken down. Cushions have no FLUFF left in them. It is too small for two adults to sit comfortably together. Cannot dream of 2 adults sleeping on the hide-a-bed this would make. Housekeeping did not clean up or restock the in-room coffee maker or supplies for our second nights stay. No clean plastic water cups were provided for the next days stay. Shower curtain rod hits the bathroom door when opened, and there are holes in the bathroom wall from a previous towel bar that was removed. The shower head looked very discolored from water scale or soap scum. This property needs some extra care and updating to keep up with the rest of the chain. Breakfast was good and the check in staff was nice and very helpful. May 25, 2014
Rated 5.0 out of 5.0 by Clean Room Property and room were clean. No swimming pool. Rates raised extremely high for college graduation weekend. May 19, 2014
Rated 5.0 out of 5.0 by Thank you.. An enjoyable experience Staff were great in making arrangements for me and my moto.. Facilities were immaculate.. Breakfast was great..thank you Erbb May 12, 2014
Rated 4.0 out of 5.0 by Team Work The front desk check-in was handled by Sharon and Shavon (sp?) Both were friendly and helpful and seemed to make a good team. They brightened our day after a long day on the road. The person handling breakfast was friendly and worked to make sure everything was available. Love the rubber ducky’s. May 12, 2014
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