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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.3

based on 308 reviews
86%
Recommend This Property

Ratings Breakdown

308reviews

  • 5 Stars
    191
  • 4 Stars
    61
  • 3 Stars
    24
  • 2 Stars
    21
  • 1 Stars
    11

Great Stay in Lexington

By

July 22, 2016

club

Check in was easy, staff was friendly, rooms were fresh and clean, hot water for tea and coffee were offered all day, lemonade and cookies were offered in the late afternoon, buffet breakfast was good, Applebees across the street offers a 10% discount to guests, Dairy Queen is in the same parking lot for an ice cream treat. Hotel has a nice deck for sitting on and enjoying the scenery. Overall we would recommend this hotel.

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Highly recommend this hotel

By

July 19, 2016

Checked into the hotel and July 19. There was a problem with my reservation and Donna wasn't sure how to fix the problem. She asked me to call IGH to get it RN number which I had never done this at the other hotel while checking in. I did not feel as a valued guest at that time. I have to chalk this up to the front desk being a new employee.

After speaking with the hotel managers in the morning they rectified the problem immediately. I will stay at this hotel again based on their excellent service I received from the two managers on duty in the morning. The breakfast room had a lot of variety. Even though I only had coffee and juice and cinnamon bun there was other items readily available to the guests. I would highly recommend this hotel it was very clean, it had l new beds and comfortable pillows ,adequate towels. The location is behind Applebee's restaurant which made it convenient to get takeout.

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Pet policy

By

July 13, 2016

club

Able to bring our pet and it worked out great! Front desk clerk gave us a nice welcome to our pet and a clean up bag for our convenience.

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Weekend Away!

By

July 05, 2016

club

It was a comfortable, quiet, and convenient hotel located outside of beautiful Lexington, Virginia. The hotel was clean and the staff was very friendly. The price was a little high decreasing the value of the stay, but I suppose it has to compete with surrounding hotels.

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over priced

By

July 01, 2016

Worst holiday Inn Express I ever stayed at. The halls were disgusting Overwhelming cigarette smoke everywhere

Posted byHotelStaff
July 13, 2016
Dear Bern2002, Thank you for taking the time to share your comments with us during your recent stay and being one of our valued IHG Rewards Club Platinum Elite members. It is to my regret that you found our hallways, not to your liking and the cigarette smoke was a let down during your stay. Your feedback is very important to us as this continually helps us improve the facilities and services that we offer to guests like you. We would follow up your concerns to the hotel management and we are confident they will take necessary actions to improve our guest satisfaction. Thank you again for your feedback. Should your future travels bring you back to the area, we hope you would consider us again. Sincerely, Dianne L. Case Manager IHGService
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Lexington VA Holiday Inn Express

By

June 30, 2016

club

I am a repeat guest at this property and find the location convenient, the staff professional, and the breakfast exceptional.The room furnishings are a little tired, but I understand the hotel will be undergoing a major remodel during the coming year. I would not hesitate staying at the Holiday Inn Express in the future and look forward to my next visit here.

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Great stay. Staff were great!

By

June 29, 2016

In Lexington for a sport tournament and our group booked with the Holiday Inn Express.

Staff was lovely and the breakfast was excellent. Would recommend and return if in the area again.

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Nice Little getaway

By

June 15, 2016

platinumelite

Nice Hotel Staff. Clean Rooms. Breakfast choices are appropriate.

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Great Staff

By

June 15, 2016

As in the past, we enjoyed our overnight stay at H.I.E. Lexington, VA. The hotel staff are very friendly, courteous, and most helpful. The hotel is maintained very well . . looks inviting the minute you drive up to the front entrance. Rooms are large, bedding very comfortable.
We always look forward to our stay at HEI Lexington, VA. when traveling.

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Very good experience-a little pricey

By

June 14, 2016

club

The stay was very satisfactory, but I felt that the cost was somewhat high compared to other Holiday Inn Express locations that I have stayed at.

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great service

By

May 31, 2016

club

people friendly and helpful. Traveling in a new area they helped with directions.

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Comfortable room

By

May 24, 2016

club

Enjoyable stay with friendly and helpful staff. This was our first visit to the Washington area and the staff walked us through the metro system, giving us clear and explicit instructions on where to go and what to do. In the evenings they would check to make sure we had a good day.

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