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Rated 4.2 out of 5 by 162 reviewers.
Rated 5.0 out of 5.0 by Great stay Everything was very good!!! We like staying at the Holiday Inn Express whenever we have VMI events. February 26, 2015
Rated 1.0 out of 5.0 by Recent Lexington Visit Recent trip to this HIE was less then desirable. Hotel is outdated and they continue to make comments about how they are upgrading "soon". Breakfast items were limited and not served fresh or at the appropriate temperature. Bags of trash sitting around at breakfast in what appeared to be a collecting place before going outside. Bathroom was clean, so for that kudos. Room showed extreme signs of wear and tear. Hung "sleeping" sign on door evening before and housekeeping knocked around 7:30 asking to service the room. Had an issue at check-in and staff told me I could inquire about an adjustment at check-out when we departed. Asked to speak with mgr then and the response was that said person was not on the property. When we did check out asked again about it and was reminded that mgr was not there since it was the weekend. I asked about different room at check-in and they told me there might be an availability for the following night. They would call me in the morning. They did not attempt to reach me, saw me in the breakfast area as well and in/out of the hotel for a few hours that morning. I had to inquire-we could move, but by then it was afternoon, we were settled in and it would be inconvenient to relocate. For the price of this hotel, the accommodations should be better and you should be treated as the guest, not a pest. February 26, 2015
Rated 1.0 out of 5.0 by Recent Lexington Visit Recent trip to this HIE was less then desirable. Hotel is outdated and they continue to make comments about how they are upgrading "soon". Breakfast items were limited and not served fresh or at the appropriate temperature. Bags of trash sitting around at breakfast in what appeared to be a collecting place before going outside. Bathroom was clean, so for that kudos. Room showed extreme signs of wear and tear. Hung "sleeping" sign on door evening before and housekeeping knocked around 7:30 asking to service the room. Had an issue at check-in and staff told me I could inquire about an adjustment at check-out when we departed. Asked to speak with mgr then and the response was that said person was not on the property. When we did check out asked again about it and was reminded that mgr was not there since it was the weekend. I asked about different room at check-in and they told me there might be an availability for the following night. They would call me in the morning. They did not attempt to reach me, saw me in the breakfast area as well and in/out of the hotel for a few hours that morning. I had to inquire-we could move, but by then it was afternoon, we were settled in and it would be inconvenient to relocate. For the price of this hotel, the accommodations should be better and you should be treated as the guest, not a pest. February 26, 2015
Rated 5.0 out of 5.0 by Exceptional staff ... Thanks! My stay was very comfortable and the staff was extremely accommodating ... FYI: I did miss having a microwave oven and a refrigerator. I guess we can't have everything... Thanks! February 23, 2015
Rated 5.0 out of 5.0 by Secuity, Comfort, Service As an older female traveling alone and working in areas of America that I am not familiar with, the HIE in Lexington, VA provided a suite with indoor corridors and other security measures gave me a feeling of security. The suite as maintained 2 x week by staff and any other day that I might request some extra touches (empting the wastebaskets). The staff always acted in a professional fashion. They were personable and polite any time of the day I might approach them regarding questions abut the local area, short weekend trips,... The price of the suite for 13 weeks was fantastic! February 22, 2015
Rated 5.0 out of 5.0 by super stay Great place super location must stay of going to Lexington Virginia, lot to see great visit February 12, 2015
Rated 5.0 out of 5.0 by Simple and Accomodating The room was in good, clean condition. I would have used a workout facility/pool if I had known there was one in the building, but I was not made aware of this. February 9, 2015
Rated 4.0 out of 5.0 by Thank you friendly staff! Thank you staff for being so friendly! Sharon, you are wonderful! We were thankful to have a place to stay that was clean and relaxing. We would stay here again! February 4, 2015
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